My daughter made reservations for her family of four (two children 5 and 7) and her father and me for a weekend visit to her 89 year old grandmother in a neighboring town. That was the weekend of Hurricane Irene which devastated many areas of northern New England. She called and asked the innkeeper if we could reschedule due to the extenuating circumstances. Arlene agreed. (As it turned out the inn was without power for a portion of that weekend.)
We rescheduled for Columbus Day weekend by way of a telephone conversation with Arlene who confirmed verbally that we were booked into the Maroon Room as originally planned and my daughter's family would be on the third floor in adjoining rooms.
My husband and I arrived first and were told by Arlene that she had made a mistake and had no rooms for us after all so she had arranged for two rooms at a nearby B and B. When I said we needed three rooms she acted shocked and aghast that we expected anyone to accommodate CHILDREN!
A frustrating half hour later Arlene came up with a B and B about 6 miles down the road (in the opposite direction from great-Nana's house) that could take us.
Throughout the whole transaction Arlene was unpleasant and dismissive. We firmly believe she had no intention of honoring her agreement to reschedule us, since she could pocket our first night's deposit while rerenting our rooms for the full price. She did pay for our first night at the other B and B, but it was far less money than the original deposit which we had paid.
Some people should not be in the hospitality business. My advice: book someplace else in the Naples area. In addition to the disagreeable hostess, the house is right on the main road and the road noise is horrific. The house is old and in poor repair.
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- Also Known As:
- Augustus Bove House Naples, Maine