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“An Oasis in Kittery” 4 of 5 bubbles
Review of Coachman Inn

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Coachman Inn
Ranked #1 of 3 Hotels in Kittery
Certificate of Excellence
Cranston, Rhode Island
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“An Oasis in Kittery”
4 of 5 bubbles Reviewed October 13, 2013 credit card Amex Card Member Review

If you plan to "shop till you drop" at the outlets in Kittery, you will totally appreciate staying at the Coachman. It's across the street from the outlets and very comfortable. They give you a good continental breakfast and free coffee and hot chocolate 24/7. Beds are comfortable and the building is relatively quiet. Good deal for your dollars.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank RobertDRoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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325 reviews from our community

Traveler rating
    166
    102
    35
    12
    10
See reviews for
95
147
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8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 19, 2013 via mobile

My family and I have have been going to Maine every summer for a few years and I love it there. This year, work schedules prevented us from going earlier so we decided to stay a little further from the beaches in York and decided on the Coachman inn in kittery. I am so happy that we did. The motel is right in the middle of the Kittery Outlets and was a great location for my daughter and I to walk to the malls and get some great deals.

The motel itself is a little older but, it's well cared for and our room was exceptionally clean with a newer flat screen tv and comfortable beds. The staff was very friendly and professional and knew all the best restaurants and things to do in the area. They were happy to give us ideas to keep busy during our stay. The whole trip was great and I was very impressed with where we stayed and will definitely choose to stay there instead of the beach next year. The Coachman is a relaxing, family oriented motel with lots of small town charm and great people. My kids loved the breakfast they offered.. plenty of fresh fruit, yogurt, bagels and pastries and my husband loved watching the pats on the big screen t.v. in their lounge area a room called the spruce creek room with a guest computer and a comfy couch to relax in outside of our sweet. They do a great job there and we are looking forward to going back.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DeniseAndFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoachmanService, Owner at Coachman Inn, responded to this review, September 25, 2013
Dear Guest,

We would like to thank you for choosing the Coachman Inn during your last trip to Maine and for your kind review. We’re happy to hear that we were able to meet your requests and that you took advantage of our great location next to the Kittery Premium Outlets, just miles from the York beaches. All of us at the Coachman Inn look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moncton, Canada
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 5, 2013

This motel is pretty outdated. The rooms are a bit smelly. We had to leave our door open for a while when we got there. The staff is very nice and the location is perfect for shopping at the Kittery Premium Outlets. They offer a limited continental breakfast.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NatJ27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoachmanService, Online Marketing Coordinator at Coachman Inn, responded to this review, October 14, 2013
Dear Guest,

Thank you for staying with us at the Coachman Inn. Our building was built in 1952 and we try to keep a New England flavor while adding in the modern amenities our guests expect. Each year we are doing renovations to the Coachman Inn to keep it as friendly and inviting as it has been in years past. We hope that you will choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 4, 2013 via mobile

The place is close to everything, but it is a bit antiquated,the bedding is worn out (sheets, pillows, bed spreads the need new ones) people that work there are great! The pool area was great, and the breakfast was good. I would stay here again

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Neils57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoachmanService, Owner at Coachman Inn, responded to this review, September 25, 2013
Dear Guest,
Thank you for choosing the Coachman Inn for your stay. We have discussed your concerns with our Executive Housekeeper. She has gone through all of the bedding and replaced worn items with upgraded items that will surely exceed our guests’ standards. Our guests’ comfort is very important to us. We thank you for bringing the matter to our attention. We look forward to seeing you at the Coachman Inn again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Bermuda
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 12, 2013

We love to visit the Maine area at least twice a year, and always stay at the Coachman. It's very convenient for shopping and visiting other areas in Maine and New Hampshire.

The staff are always so friendly and helpful. We always recommend the coachman to family and friends that visit the area.

Room Tip: Rooms are spacious, and we like the north side on the ground floor.
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  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoachmanService, Online Marketing Coordinator at Coachman Inn, responded to this review, August 13, 2013
It is truly our pleasure to welcome you back to the Coachman Inn. We are grateful that you recommend our property to friends and family. Our location is something we take pride in. The convenience of the nearby outlets as well as many beaches and attractions is what sets us apart from others. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, Canada
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed August 9, 2013

This is a very nice hotel/motel near the Kittery Outlet stores. it is clean and has a friendly staff, a continental breakfast. Price is ok.
My wife and I encountered two problems staying there. One is fairly minor and the owners can easily fix it. It's this; the sheets on the bed felt like we were lying on canvas. Whether they were new and hadn't been washed yet or whether they are made out of something else beside cotton, I don't know.
The other problem is that in the room that we were in (#21), the wall between our room and our neighbours was very thin. We could hear the guests next door talking and later snoring. We were lucky that we didn't have noisy or drinking neighbours. The fix for this is more difficult. The owner would have to rebuild the wall and add sound insulation between the rooms.
- other minor details; styrofoam cups for the coffee instead of paper and toaster didn't seem to work well.
- good wi-fi
nice flowers on the tables though.

Room Tip: -rooms in the back face onto a nice green area.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bobberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoachmanService, Online Marketing Coordinator at Coachman Inn, responded to this review, August 13, 2013
Thank you for your feedback regarding your recent stay at the Coachman Inn. The cleanliness of our property is very important to us as is the overall experience for each of our guests.

Our sheets were recently replaced and washed prior to using them. As with any textile, the more washing/drying, the softer it becomes. Unfortunately, it sounds as though your bed was fitted with sheets that haven’t yet been repeatedly washed.

Our Inn was built in 1952 with an addition being made in 1978. The older rooms weren’t constructed with the same soundproofing technique that our newer rooms have. While the original rooms may lack in construction, our staff makes up for that in operation. If there are noise issues, we will promptly address them if brought to our attention.

We are considering paper cups rather than Styrofoam and appreciate your suggestion. Our toaster is high quality and professional grade. You didn’t note the problem you encountered with it but would welcome speaking with you directly so that you can better provide us with details.

We are delighted you chose the Coachman Inn during your recent stay in Maine. We do hope you will visit us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MetroWest, Ma.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 8, 2013

My spouse and I have stayed here a number of times, using it as a vacation "way station" on our way to and from the "Mid-Coast" region of Maine. Our most recent visits were in late June 2013 and early/mid July 2013 for single nights. On all of our visits, we've found the front desk staff "on the ball" and have never had a problem with reservations, check in or check out. The rooms have always been for the most part clean and comfortable. my two negative comments on this being on the most recent two visits we observed that the carpet was really in need of cleaning (like serious shampooing, not vacuuming or something that the average housekeeping person could complete in between check-out and check-in turnover times). The hallway would also benefit from such treatment. Also, we could hear thumping and banging from an adjacent room until about 10:30 pm. (I suppose maybe I'm being over critical here on the noise as it was before 11:00 pm.).

The complementary "continental breakfast" is a nice touch and the items provided are quite good. What would upgrade this to "excellent" would be: To make it more "take back to your room" friendly, i.e. larger coffee cups with covers and larger cups (I think the current ones were 6 oz) cups for the juice. Some paper trays (like you used to get at the drive-in or still get at some take-out places). These improvements would really help convince me to upgrade my rating from "Very Good" to "Excellent".

Room Tip: There are "accessible" rooms for those who need them. If you do, make sure to inform them...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Willis E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoachmanService, Online Marketing Coordinator at Coachman Inn, responded to this review, August 13, 2013
Thank you for your review and your continued loyalty to the Coachman Inn. We appreciate you noting the ease of the check-in/check-out process. Our staff at the front desk always strives to make our guests feel welcome.

Some of the carpets at the Coachman were replaced three years ago. Unfortunately, the color and grade of carpet allows for easy staining. While we have the carpets constantly cleaned, it is a challenge to keep them completely free of dirt and stains especially in high traffic areas. We are happy to say, however, that this winter, the rugs will upgraded to a higher quality and stain resistant carpet.

We encourage ‘quiet’ time after 10:00 pm. Our front desk is staffed 24 hours a day and we encourage you to notify us should you encounter any excessive noise after this hour during your next stay.

We offer ‘to go’ trays at the front desk for any breakfast items you wish to bring back to your room. In addition, there are lids for the 8 oz. cups that you may have not noticed at the time. This is something one of our staff members would have been happy to help you with.

It was our pleasure to welcome you and we truly appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coachman Inn

Property: Coachman Inn
Address: 380 US Route 1, Kittery, ME 03904-2515
Phone Number:
Location: United States > Maine > Kittery
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Kittery
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Coachman Inn 2.5*
Number of rooms: 43
Official Description (provided by the hotel):
We are located directly across the street from famous Kittery Outlet Malls and only minutes away from historical downtown Portsmouth, New Hampshire. The beautiful beaches of York, Maine are a short car ride away. We are a newly-renovated, first-class inn with 43 beautifully decorated guest rooms. Each room features extended cable with free HBO, 35" flat-screen televisions, and hair dryers for your convenience. We serve a complimentary supreme continental breakfast every morning from 6am to 11am in our main lobby. We also provide coffee, tea, and hot chocolate 24 hours a day. Forgot your computer or just want a place to read? Spend some time in the Spruce Creek Room with its big screen TV, house computer, and an assortment of games and reading material. Our Inn hosts an outdoor, heated swimming pool for your relaxation as well as an outdoor patio with cafe tables and chairs. ... more   less 
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Also Known As:
Coachman Hotel Kittery
Coachman Motel Kittery
Coachman Inn Kittery, Maine

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