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“Awful service, awful customer service, good food if its not cold”

Federal Jacks Restaurant and Brewpub
Ranked #7 of 67 Restaurants in Kennebunk
Price range: $10 - $30
Cuisines: American, Bar, Pub, Soups
More restaurant details
Restaurant details
Good for: Scenic view, Families with children, Local cuisine, Bar scene, Special occasions, Kids, Large groups, Dining on a budget
Dining options: Lunch, Dinner, Brunch, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Boston, Massachusetts
Level Contributor
32 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Awful service, awful customer service, good food if its not cold”
2 of 5 bubbles Reviewed July 7, 2013 via mobile

From the moment we arrived the service was totally lacking. We ordered a margarita on the rocks and they make theirs with OJ. It was terrible. Asked to replace it twice and then they charged us to replace. Wait was over 1.5 hours so we waited on the deck and drank.

We saw ONE busboy moving like molasses to clean empty tables.... Many dirty tables sat dirty for over 10 minutes. We saw people not even greeted by their waitress for 15+ minutes. Finally for seated and waited 1 hour for our appetizers because of a "kitchen issue". Had to wait another hour for dinner. Was told we could get some free clam chowder to compensate.

Talked to the manager who acted as tho this was normal stuff. The only saving grace was the food was good... Although some apps were cold when served.

Will never go back until they have new management.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Akayj424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,038 reviews from our community

Visitor rating
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    440
    213
    57
    43
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Boston, Massachusetts
Level Contributor
74 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Great location...”
3 of 5 bubbles Reviewed July 7, 2013 via mobile

We selected Federal Jacks for the location and for the air conditioning. The menu selection was good. Prices were very high. Food was okay. Service was okay. Probably will not return or recommend.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
56 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Good beer and view”
3 of 5 bubbles Reviewed July 2, 2013

Federal Jacks has a nice spot on the harbor at Kennebunkport. It brews its own beers and they are excellent. Food, however was at best ok and some of it just awful. Worst calamari and worst fried clams I have ever had. Tasteless, cold, poorly made. Chowder was quite tasty. Also service was slow. There are other, better choices.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank rundeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
71 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Could have been better”
3 of 5 bubbles Reviewed July 2, 2013

Was told we had a 25 minute wait that turned into over an hour. Somehow the unit we were given while waiting was not programmed into the system so we were forgotten. They did comp us for a free desert which was great. Fried clam portion was smaller than I expected. View was great sitting outside.

Visited June 2013
Helpful?
Thank Harry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Level Contributor
38 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Average bar food”
3 of 5 bubbles Reviewed June 26, 2013

Nice place, clean with good service. The food was pretty average, as was the beer. View of the harbor was really nice.

Visited June 2013
Helpful?
Thank yaloobloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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