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“Beautiful Inn, Service and Food not so good.”
Review of PineCrest Inn

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PineCrest Inn
Ranked #1 of 1 Gorham B&B and Inns
Certificate of Excellence
GreenLeadersGold level
Toronto
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful Inn, Service and Food not so good.”
Reviewed October 3, 2007

My husband and I stayed at the PInecrest Bed and Breakfast in August for 2 nights while on our way to Nova Scotia. The Inn is run by a husband and wife by the name of Matt and Amy. When booking the room I told Matt that we would be arriving late as we were coming from a long driving trip from Ontario. He seemed to be very concerned with this and seemed as if he was offput by having us arrive so late...in actuality we arrived at about 8:30 p.m. (which was the approximate time of arrival I had given him) and the Inn was still bouncing with people. Matt made it seem as if lights were out for him by 8:00 p.m.

We decided to have some appetizers and drinks on the screened-in porch after a long day's drive. They bring in a chef for the evenings and we have to stay the food was great! My husband had the sauteed crabs and I had the goat cheese grilled cheese which were both excellent.

We stayed in the Gorham room which I have to say was quite large and beautiful. We have stayed at many bed and breakfasts and have to say this was one of the nicer rooms we have stayed in. There was a king size bed in the room as well as a daybed, small table with two chairs and an ensuite bathroom. The only two complaints I would have about the room was that the bed was incredibly hard and there was some stains on the large rug under the bed (which could be easily cleaned). Other than that the room was very well kept and clean.

Breakfast was just o.k. To be honest, I could have (and have) made breakfasts far better than that. On their website they describe their breaskfasts to be much more than they are. Essentially it was bacon with french toast one day and eggs the next with a small amount of fruit on the side. There were doughnuts, pastries and toast on a sideboard in the breakfast room but they were just inexpensive grocery store brands. One of the reasons we stay at a bed and breakfast is for the wonderful breakfasts and it was very disappointing. I can hands down say it did not even compare to breakfasts we have received elsewhere. When compared with appetizers the night before it was literally night and day. I think they should invest in a chef for breakfast.

Amy was friendly and always had a smile although you don't see her very much. We found Matt to be pretty standoffish and did not feel that he was overly friendly. When we stay at a bed and breakfast we expect a certain of kind of warmth that we did not receive. All in all it was a beautiful place but they really need to work on the breakfasts and service. Would we stay there again? Not sure.

Stayed August 2007
Helpful?
4 Thank hawks33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisitME, Innkeeper at PineCrest Inn, responded to this review, November 18, 2007
Many people dream about becoming Innkeepers and indeed it is a rewarding life style. But with it comes so many issues you never really think about until they happen. Such as how to deal with someone spilling a bottle of red wine on the carpet and how to clean it when the room is never open for more than a couple of hours. People don't like to check into rooms with wet carpet. Although recently we did have to shampoo a carpet mid stay after a guest spilled something all over it. We never did figure out what that was.

Another issue you never plan for is how to deal with folks are unable to get to the Inn during check in times. This is really a tough one to deal with since the airlines are almost always late.

Our days begin between 6 AM and 7. If guests arrive on time, you have worked a 12 hour day. If folks get delayed your day gets longer and longer. Small Inns can't afford night staff and we really like being able to check people Inn, meet them and make sure everything is ok. Our Inn served dinner on Friday nights and that means every Friday we work 18 hours without a break. I am not complaining because i did bring this on myself. But the truth is that you get tired and really just want to go to bed.

After months and months of continuously working 12 to 18 hour days you get to a point where you do begin to tell people that yes, you have to check in during our regular times. Although to be fair we are looking at check in trends and will be adjusting our hours to make them more convenient for those driving long distances. Starting in January we will have a 4 to 7 check and open the bar during those hours so folks can unwind with a drink after arriving.

Running your own business is one of the most stressful jobs you can have and all those self employed folks can attest to that. You try not and let the stress effect you in a noticeable way. When it happens you are glad for those who call you to task for it. Some things you can fix, like your mood or a stained carpet and others you can't. Not every bed is perfect for every person. But that would be a great service to offer, the perfect bed according to your own comfort request. All I need is a warehouse with 30 surplus mattresses and some one to move them in and out.

Every Innkeeper does his or her best. If not, they should consider another line of work. Hearing feedback from guests is a great way to check yourself and make sure you are still in it for the right reason. Thanks to those who are willing to let you know. Matt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Newington, CT
1 review
Reviewed August 24, 2007

We returned to the Pinecrest and brought two groups of friends/family with us. We were greeted as old friends, enjoyed a beer from the newly installed taps and had a great supper at nearby Sebago Brewery. As always the rooms were spotless, the breakfasts delicious and the atmosphere friendly and relaxed. We'll be back again!

  • Liked — Very relaxed, homey accomodations
  • Disliked — We were caught in a 2 hour downpour in Portland! Kind of exciting though.
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank bbc2348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington D.C.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 31, 2007

The Pinecrest Inn is about 15 minutes outside of Portland in the town of Gorham. It was a nice location and much more affordable than B&Bs and Inns directly in Portland. Our room was beautifully decorated and the family running the inn was so nice. Matt cooked up wonderful breakfasts! Only a couple of small complaints, the mattress was extremely firm which made it difficult for us to sleep comfortably since we are used to a pillow top mattress. Our room (The Quincy) was also at the front of the inn so we heard cars driving by, but turning on the window A/C unit blocked most of the noise for us. The bathroom in the Quincy is very small (stall shower, small sink) but that wasn't a big deal since we were only there for 2 nights. Overall we would stay there again but we might choose another room with a softer bed and larger bathroom in a quiet part of the inn.

Matt was wonderful about giving us restaurant recommendations (Sebago Brewing Co. was right around the corner, great food!) and driving directions to Portland and up to Bar Harbor, the next stop on our trip.

  • Liked — The kind innkeeper.
  • Disliked — The firm mattress.
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Julia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 20, 2007

My boyfriend and I went to the Pine Crest seeking a relaxing and welcoming environment but instead we had the complete opposite experience. Matt, one of the Innkeepers, made us feel as if he was doing us a favor letting us stay at his home. Our initial greeting was cold. When I asked for dinner suggestions it was like pulling teeth. He told me that nothing good would have any availability (it was a Wednesday night) and that it would be too difficult for us to find anything (we have GPS). It was bizarre. Not exactly sure WHY we received this treatment. If we had not paid up front (the first thing Matt said to us was: You have not paid yet, do you have your card?) we would have stayed somewhere else. Also, the website is a bit misleading--Gorham is in the middle of nowhere (no offense Gorham). And although it is within driving distance of things, it is not what I would call an ideal location. At no point did anyone go out of their way to feel comfortable, welcome, or engaged. I would recommend not staying here.

  • Liked — the room was clean and comfortable
  • Disliked — horrible customer service. we were made to feel unwelcome.
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
14 Thank kczChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prospect
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 13, 2007

We were very delighted upon seeing our room. The "Quincy" room was beautifully decorated with high end linens and toiletries. The owners
were so friendly and accomodating and we totally enjoyed our gourmet breakfast. I have already recommended Pinecrest to a friend and hope
to return there soon. Thank you Matt and Amy!!

  • Liked — High end accomodations
  • Disliked — it rained
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank shugct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atkinson, New Hampshire
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 6, 2007

Great B&B. Our room was downstairs in the front of the inn with a bedroom and separate living room. It was wonderfully decorated. While we were there my husband (who works the nightshift) was napping in the bedroom while I was reading in the living room and the owner was playing the piano which made for a nice atmosphere. The inn is only 10 minutes from Portland which it made it a nice location to sample the area restaurants. Breakfast was superb made by the owner. I would highly recommend this Inn for its warm and friendly atmosphere!

  • Liked — homey atmosphere
  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nhtigercat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 944 helpful votes
Reviewed September 30, 2006

What a wonderfully pleasant surprise this B&B is! A beautifully decorated and maintained older home. Our room was large and every amenity you could think of was provided. The room was immaculate and I actually felt guilty messing up the room. The owners were friendly and helpful. Breakfast was fantastic. I cannot think of one negative thing to say about the Pinecrest. I would recommend this and would definitely stay there again. If you are in the area, do yourself a favor and stay here.

  • Liked — Everything!
  • Disliked — Nothing
  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank tmg123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PineCrest Inn

Property: PineCrest Inn
Address: 91 South St, Gorham, ME 04038-1715
Location: United States > Maine > Gorham
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Gorham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PineCrest Inn 4*
Number of rooms: 9
Official Description (provided by the hotel):
The Most Convenient Inn in Southern Maine. Close to Portland, Kennebunkport, Freeport, North Conway and so much more. The best place to relax and launch your Maine vacation or special getaway.So close to the Ocean and Beaches. Minutes from Lighthouses and Sabego Lake. Easy drives to the Mountains, Outlets, Shopping, Sight Seeing. Home of 91 South, fine food, 65 wines by the glass and Johnny Walker Blue. Our 1825 Era Victorian Inn will show you great hospitality with luxurious details at real prices. You will enjoy full served breakfasts, wireless internet, luxurious bath items, comfortable and elegant rooms, wine cellar and so much more. ... more   less 
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Also Known As:
Pinecrest Hotel Gorham
Pinecrest b&b Inn
PineCrest Inn Maine/Gorham

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