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Review of Comfort Suites

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Comfort Suites
Ranked #9 of 11 Hotels in Freeport
West Hartford, CT
1 review
“Choose another hotel”
Reviewed October 25, 2009

Terrible experience-will not stay again. Stayed here with my elderly
parent and it ruined our trip.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiDiWestHartford_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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309 reviews from our community

Traveler rating
    100
    113
    48
    27
    21
See reviews for
107
110
14
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Any
English first
SW FL
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2009

We made a last minute stop and were greeted by a very friendly, helpful receptionist. She gave us advice on local points of interest and restaurants. She even went out of her way to give us an upgrade that we hadn't anticipated. Breakfast buffet was fresh and tasty.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank witty18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, NS Canada
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 3, 2009

A really great deal especially with a coupon from the Tourist Information Center. The staff was exceptionally good. The building and room were immaculately clean and even fresh smelling. The pool and hot tub were terrific and the complimentary breakfast was perfect for our needs. There's even a Thai place right across the street for supper. High speed internet, ample parking, etc. Can't beat it for a shopping trip hotel.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jvangurp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GA
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 23, 2009

We stayed here one night using a coupon out of the Travel paper for a very reasonable price. We were going to the outlet stores the next morning on our way back down the Maine coast. We stayed in a room with two queen beds and a pullout sofa sleeper. My son decided not to sleep on the sofa sleeper when he pulled it out and saw that it had seen better days. I also did not like the old ratty blankets on the bed. Other than that the stay was nice. The breakfast was better than I expected. The staff was great and very helpful.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jlpGa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freeport
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2009

On Vacation, from Florida, with three other couples. We picked this hotel, because it is a Comfort Suites. We have always had excelent service and care with Comfort Suites, and have always been able to use their Landary, washers and dryers. But the Freeport Comfort Suites stated that they do not have a washer and dryer for guests. The front desk stated that they would do our landary for us do to the raining condistions outside and that we are on motorcycles. They stated that they have tried to get landary service for their guests, but Choice Hotel have Nixed that upgrade. My next email will be to Choice Hotels. The staff at Freeport, Maine, Comfort Suites, located at 500 US Route 1, have been very accomadating. I (all 8 of our group) thank them.

Ted Russell
Longwood, Florida

  • Stayed June 2009, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank stop12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
n.h.
1 review
Reviewed May 24, 2009

the staff at this hotel are excellent. anything you need they'll get for you and do if they can. there extra friendly and just give it that like extra something. the rooms are great. and if your there for peace and quite. you got it. and it just down the road for your shopping fun. we alway have a good time when we stay here.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samtinkerbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duiji
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2009

Where do I start. When we arrived we were one of two hockey teams, We were made to sign a ridiculous form that no other guests were required to sign. Then after driving one of the other large teams to the Holiday Inn Express down the street and leaving half the hotel empty the people at the desk paid other kids to follow our kids around which made things worse. Then we had all the kids in our room watching TV and they had the nerve to come and complain. We were not in the halls and not in the pool by 8:30 pm they were still harassing us. We were not the only group in the hotel and we were not making alot of noise. I won't say we did not make any noise but we were not loud. I did not come here to be restricted to my room by 8:30 by a couple of hotel receptionists. The only thing I can say is be thankful I am not an attorney because this was boarderline harrassment. I would also like to state that the unemployment rate is up and they can surely hire better staff, at least some that do not break the child labor laws. Get a clue.................

  • Stayed March 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank duiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scorpioMaine, Director of Sales at Comfort Suites, responded to this review, May 25, 2009
Our sports season has wound up and we are pleased to report that 99% of our sports teams guests had a positive experience at our Hotel. We apologize for any inconvenience. We would like to respond that March is one of our busiest months and we have sold out to sports teams Hockey, basketball, .. for the past 9 years with many teams being repeat guests. We do have a form that we ask Coaches and parents to review and sign when minors are staying in our suites, so as not to disrupt the guests who are not with a team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 500 US Route 1, Freeport, ME 04032-7018
Phone Number:
Location: United States > Maine > Freeport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 11 Hotels in Freeport
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Newly renovated Comfort Suites. Freeport's only all-suite hotel. Large king, double queen and luxury suites. Indoor heated pool and hot tub, 100% smoke-free, free wireless, flat screen HDTVs. Located off exit 20, at the gateway to downtown Freeport. Free parking. Two meeting rooms. ... more   less 
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Also Known As:
Comfort Hotel Freeport
Comfort Suites Freeport, Maine
Freeport Comfort Suites

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