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“Lacks cleanliness!”

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Super 8 Freeport Brunswick Area
Ranked #6 of 11 Hotels in Freeport
Norridgewock, Maine
Level Contributor
3 reviews
3 hotel reviews
“Lacks cleanliness!”
Reviewed June 15, 2014

We had a late day so checked into this hotel without a reservation. The staff was very friendly. The room left a lot to be desired. The bathroom was not very clean. Towels were very thin. The pillowcases had stains on them as if they had not been changed from the previous occupants. The greatest plus was the bed was probably the most comfortable I have ever slept in in a hotel! Need more attention to details in room.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BettyT23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super_8freeport, General Manager at Super 8 Freeport Brunswick Area, responded to this review, June 19, 2014
Dear Betty,

Thank you so much for taking the time to write us a review. We really do apologize for the cleanliness issue you had with the room. I assure that is not the level of satisfaction we deliver. I already talked to housekeeping but please give us a chance to correct it right there and then so your stay with us is enjoyable.

We are glad that you had a good night of sleep on our new mattresses. I also hoped that you continued with our deluxe breakfast to start off your day right.

Thank you again and we look forward to seeing you again.
Craig Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ruidoso, New Mexico
2 reviews
Reviewed June 12, 2014

A/c did not work in first room. We were changed to another room which was ok.
The morning we were leaving the cleaning person continued to knock on our door every few minutes and entered the room twice after being told we would be out at 11:00 am. We left at 11:00.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super_8freeport, General Manager at Super 8 Freeport Brunswick Area, responded to this review, June 19, 2014
Dear Guest,

Thank you for taking the time to write a review for the Super8 hotel. We apologize for the inconvenience you had with the AC's. We already have replaced all the AC's in the hotel so next time, it will be more comfortable for you.

I also would like to apologize about the disturbance from the housekeeping. I assure you that that won't happen again.

Thank you and we look forward to your next stay with us.
Craig Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Freeport Brunswick Area

Property: Super 8 Freeport Brunswick Area
Address: 506 US Route 1, Freeport, ME 04032-7018
Phone Number:
Location: United States > Maine > Freeport
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Freeport
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Freeport Brunswick Area 2*
Number of rooms: 71
Official Description (provided by the hotel):
Newly Renovated June 2015. ... more   less 
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Also Known As:
Super 8 Freeport/l.l. Bean Area Hotel Freeport
Super 8 Hotel Freeport
Super Eight Freeport
Freeport Super 8
Freeport Super Eight
Super 8 Freeport Brunswick Area Maine

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