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“Exceeded expectations for value, and located in prime location”

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Hilton Garden Inn Freeport Downtown
Ranked #2 of 11 Hotels in Freeport
Certificate of Excellence
GreenLeadersBronze level
Essex, Vermont
Level Contributor
429 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Exceeded expectations for value, and located in prime location”
4 of 5 bubbles Reviewed April 16, 2014

My wife and I seek any Hilton property for overnight lodging. Again, we were not disappointed, because of two significant reasons. One was the price. While we were expecting a reduced rate because of the off-season, it was even better than expected. The second was location. One cannot find a better location in all of Freeport. Since this was an early shopping excursion, we used the hotel as the hub of a wheel. Whenever we had packages from our purchases in town, we simply walked back to our room and dropped them off. Very conveniently located for all shopping and dining. The only disappointment was having to pay for breakfast in the hotel. We tend to eat very lightly, and yet we had to pay a full buffet price for what would otherwise be complimentary in any other Hilton properties.

Room Tip: Avoid the back of any floor. These rooms are closest to the railroad.
See more room tips
Green Features: One of the first hotels that practice what they preach about saving wear and washing towels. We actually hung our towels to be used a second day, and the chambermaid left them where we put them. Most places request guests do this, but wash them any way defeating the purpose of saving on washing!
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FJDriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, Guest Relations Manager at Hilton Garden Inn Freeport Downtown, responded to this review, April 26, 2014
Thank you for taking the time to write a great review of our hotel on TripAdvisor; we really appreciate your response. I am glad that you enjoyed your stay while you were here and would like to let you know that we do have a Bed and Breakfast deal if you decided to return. The Bed and Breakfast deal includes the breakfast with the room rate so you do not have to pay separately in the morning. Thank you again for your review and we look forward to serving you again in the future.
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1,011 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
Sussex
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 12, 2014

Stayed here with my wife - a good no nonsense hotel with excellent and friendly staff. Very close to LL Bean flagship shop and a whole host of designer outlet shops - all within walking distance. Breakfast was good value.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, General Manager at Hilton Garden Inn Freeport Downtown, responded to this review, April 21, 2014
All of us here at the Hilton Garden Inn Freeport Downtown thank you for choosing to stay with us! We are pleased to hear you enjoyed your visit to Freeport and the location of our hotel. Thank you for taking the time to share your experience of your recent stay! We look forward to seeing you the next time you visit Freeport!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plaistow, United States
1 review
5 of 5 bubbles Reviewed April 8, 2014

A weekend get-away with my boyfriend. The staff was professional, accommodating and friendly. The room was clean and bright - refrigerator was a plus. The restaurant was clean and well-serviced - food was a good value - loved the breakfast coupons - I would highly recommend this hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, General Manager at Hilton Garden Inn Freeport Downtown, responded to this review, April 21, 2014
Thank you so much for sharing your experience here on TripAdvisor! I am pleased to hear you enjoyed your stay with us. We are so glad you enjoyed breakfast with us and we look forward to having you as our guest again in the future! Thank you again!
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United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 3, 2014

This is a beautiful hotel, with easy access to the interstate. It would be easy to walk to local shopping and dining from this hotel. Clean and comfortable rooms. Reasonably priced, tasty food available on site.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, General Manager at Hilton Garden Inn Freeport Downtown, responded to this review, April 21, 2014
Thank you so much for staying here at the Hilton Garden Inn Freeport Downtown! We appreciate you taking the time to share your comments about your recent stay! We are so glad you enjoyed your stay and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucksport, United States
1 review
5 of 5 bubbles Reviewed April 3, 2014

The location of the hotel was perfect for walking and shopping. The hotel itself was beautifully decorated. Our room was tastefully done and very comfortable. We had dinner in the Pub before a lovely fireplace. The food was delicious and was served in a timely manner.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Beverly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, General Manager at Hilton Garden Inn Freeport Downtown, responded to this review, April 21, 2014
Thank you so much for sharing your experience about your recent stay here at the Hilton Garden Inn Freeport Downtown! I am so pleased you enjoyed your stay with us and that we were able to meet your expectations! We greatly appreciate your kind comments about our dinner and hope the next time you are in Freeport you will stay with us again!
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lexington, United States
1 review
4 of 5 bubbles Reviewed March 29, 2014

overall a very good experience. Physical plant is good, not great. Location is ideal. Can easily walk to most of the main shopping areas in Freeport. The service is very good. The attitude of the employees was excellent. The food consists of breakfast and dinner only. Both had limited menus but good quality and the price is good. Would stay again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Warren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, Manager at Hilton Garden Inn Freeport Downtown, responded to this review, March 31, 2014
Thank you for staying here at the Hilton Garden Inn Freeport Downtown! We greatly appreciate all your comments. We are currently renovating our pool and hot tub room and it should be completed by mid-April. We also have some exciting renovations that will begin towards the end of this year for our lobby areas. We value your feedback very much and thank you again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hightstown, NJ
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed March 28, 2014 via mobile

My team of nine stayed at the hotel during our visit to Columbia in March 2014. The hotel is comfortable and very attractively decorated.
The staff was very friendly and accommodating, which reduced the stress
of business travel.

My only complaint is that the breakfast buffet was fixed price, so if you don't eat a big breakfast it is not worth the price. If you do, it's fabulous.

In March, the outlets are open, but traffic is very light so this was a good location for our stay. I understand that Freeport is busy during the summer so this location might not be as enjoyable then.

Stayed March 2014, traveled on business
Helpful?
Thank lordstark45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, Manager at Hilton Garden Inn Freeport Downtown, responded to this review, March 31, 2014
Thank you for taking the time to share your experience here on Trip Advisor. We are pleased to hear we could accommodate you and your team. During your next stay, please let us know about individual items you would prefer for breakfast and we would be glad to help you find whatever you need! Freeport is a beautiful town during all seasons of the year so we hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Freeport Downtown

Property: Hilton Garden Inn Freeport Downtown
Address: 5 Park St, Freeport, ME 04032-1533
Phone Number:
Location: United States > Maine > Freeport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Freeport
#2 Family Hotel in Freeport
#2 Green Hotel in Freeport
#2 Romantic Hotel in Freeport
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Freeport Downtown 3*
Number of rooms: 99
Official Description (provided by the hotel):
Park once, walk everywhere! Discover the Hilton Garden Inn nestled in the heart of Freeport village just two blocks down the hill from L.L.Bean®. Shop ‘til you drop at over 150 up-scale outlets and restaurants, most within walking distance. Unwind with a dip in the pool or hot tub. Enjoy a cocktail in our Pavilion Lounge then sit down to a scrumptious meal prepared by one of our talented chefs in the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Freeport Downtown Hotel Freeport
Hilton Freeport
Hilton Garden Inn Freeport Downtown Maine

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