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“What a beautiful property”

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Hilton Garden Inn Freeport Downtown
Ranked #2 of 11 Hotels in Freeport
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 7, 2013

We loved our one night stay in Freeport. This property is convenient to the shopping area. The staff was super friendly, and the room was clean and comfortable. I would recommend this hotel to anyone visiting Freeport.

  • Stayed: June 2013, traveled as a couple
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Thank Sharla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this reviewResponded July 15, 2013

Thank you so much for staying here with us at the Hilton Garden Inn Freeport Downtown! We appreciate you taking the time to share your comments and want to thank you for recommending our hotel! We are pleased you enjoyed your stay with us and look forward to seeing you again very soon!

Kaitlin Roderigue
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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843 - 849 of 1,139 reviews

Reviewed July 4, 2013 via mobile

My wife is a total freak for hotel cleanliness. This hotel passed her test with flying colors! The staff is very friendly and attentive to needs and was great with our very late check-in. The pool was fine although a little small. Breakfast was just okay; lots of better options within a 3 minute walk. The location can't be beat and there was no noise from other rooms despite the hotel being sold out for the LL Bean 10k Road Race. We would definitely stay here again.

  • Stayed: July 2013
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Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this reviewResponded July 15, 2013

Thank you so much for sharing your comments about your recent stay here at the Hilton Garden Inn Freeport Downtown! We are so pleased you enjoyed your stay with us and want to thank you for your compliment about our hotel’s cleanliness and about our friendly staff! We look forward to seeing you again the next time you are in Freeport!

Kaitlin Roderigue
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

Our stay was exactly as advertised. The staff was helpful. Amenities were as expected. The property and room were clean. The location was convenient. It was a bit on the pricey side, but aligned with local accommodations.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Jeffrey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this reviewResponded July 8, 2013

Thank you so much for staying here at the Hilton Garden Inn Freeport Downtown! We appreciate you taking the time to share your comments about your recent stay! We hope to see you again the next time you are in Freeport!

Kaitlin Roderigue
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

First time staying at the Hilton. I did not find the bed that comfortable but my husband did so that must have just been me! Very convenient to all the shopping so you can walk easily. Also close to walk to a grocery store. No free breakfast provided for the price of the room which we were disappointed in but walked to Starbucks and ate there instead. Friendly staff, very clean. Would definitely stay there again.

  • Stayed: July 2013, traveled with family
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1  Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this reviewResponded July 8, 2013

Thank you so much for sharing your comments about your recent stay here at the Hilton Garden Inn Freeport Downtown! I am so sorry you did not find our beds to be comfortable during your visit. In the future, one of our king bedded rooms might work better for you. These have our Garden Sleep System beds, which are made to be adjusted to select the perfect level of comfort, from soft to firm. Thank you again for staying with us, and we hope to see you again the next time you are in Freeport!

Kaitlin Roderigue
Guest Services Manager

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Reviewed June 30, 2013

I have stayed at the Freeport HGI several times, and they never disappoint. They go above and beyond to make sure that their guests are happy with their stay. The Front Desk staff is superior to most, they are helpful and take their time to make sure that you get the service that you should from an outstanding hotel. I have reviewed this hotel before a year or so ago, but wanted to leave a recent review as I count on Trip Advisor to guide me on my trips and want to help others make happy selections. Things may not always go right at the HGI but they correct it and make any length stay a pleasant one

Room Tip: Some rooms don't have the best views, but ask and they will do their best to get you a room with...
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  • Stayed: June 2013, traveled with family
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Thank TheWanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this reviewResponded July 8, 2013

Thank you so much for choosing to stay here at the Hilton Garden Inn Freeport Downtown! We greatly appreciate you taking the time to share your feedback about our hotel, not only once, but twice! Thank you for such a nice compliment about our Front Desk staff! We look forward to having you as our guest again in the future!

Kaitlin Roderigue
Guest Services Manager

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Reviewed June 28, 2013

Wow! Beautiful redecoration in lobby and the garden theme carried out well. Was Guest of the Day which resulted in an upgraded room with goodies, meal coupons, etc. Gracious service and front desk reps were all courteous, eager to welcome and please.

Special kudos to Whitney - customer service above and beyond!

Room Tip: Lower level rooms are quiet and convenient.
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  • Stayed: June 2013, traveled with family
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Thank Nana13Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this reviewResponded July 8, 2013

Thank you so much for taking the time to share your experience about your recent stay with us here at the Hilton Garden Inn Freeport Downtown! I am so glad to hear you were chosen to be our Guest of the Day during your visit! I have shared your review with my team and we would like to thank you for your kind comments about our new lobby décor and your compliment about our customer service! Thank you again for staying with us and we look forward to seeing you again soon!

Kaitlin Roderigue
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

A truly amazing hotel with fantastic and friendly customer service! Congratulations to the hotel manager and the managers of all of the departments who give such superior and exceptional service! The establishment is extremely clean as are the rooms and the bathrooms! The hotel is situated in a lovely quiet location in charming Freeport, Maine. I travel extensively and I stay in many different hotels on a frequent basis. This is definitely one of the best of the best! The customer service at the Freeport Hilton compares with some of the top rated hotels across the country!

  • Stayed: June 2013, traveled on business
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Thank DRH0PS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIFreeport1, Guest Services Manager at Hilton Garden Inn Freeport Downtown, responded to this reviewResponded July 5, 2013

Thank you so much for sharing your experience about your recent stay here at the Hilton Garden Inn Freeport Downtown! I am so pleased to hear you enjoyed your stay with us! We greatly appreciate your kind comments about our customer service and want to thank you for such an amazing compliment! Thank you again for your rave review and we look forward to having you as our guest again the next time you are in Freeport!

Kaitlin Roderigue
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Freeport Downtown

Address: 5 Park St, Freeport, ME 04032-1533
Phone Number:
Location: United States > Maine > Freeport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Freeport
#2 Green Hotel in Freeport
#2 Family Hotel in Freeport
#2 Romantic Hotel in Freeport
Price Range: $111 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Freeport Downtown 3*
Number of rooms: 99
Official Description (provided by the hotel):
Park once, walk everywhere! Discover the Hilton Garden Inn nestled in the heart of Freeport village just two blocks down the hill from L.L.Bean®. Shop ‘til you drop at over 150 up-scale outlets and restaurants, most within walking distance. Unwind with a dip in the pool or hot tub. Enjoy a cocktail in our Pavilion Lounge then sit down to a scrumptious meal prepared by one of our talented chefs in the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Freeport Downtown Hotel Freeport
Hilton Freeport
Hilton Garden Inn Freeport Downtown Maine

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