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“Great location/reception so-so/pub dining - awful!”

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Hilton Garden Inn Freeport Downtown
Ranked #2 of 11 Hotels in Freeport
Certificate of Excellence
GreenLeadersBronze level
Boston, Massachusetts
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location/reception so-so/pub dining - awful!”
Reviewed November 26, 2007

The Inn is real close to LL Bean. We were unable to book a suite, so we settled for the standard room with a king-sized bed. The room was typically designed - no difference from rooms we have stayed in down the road. Bathroom door always seems to open into the tub and you have to close the oversized door before you can use the toilet. Two of the inn receptionists were cold, the others were fine. As for the in-house pub, forget it! Breakfast is fine, but dinner was a disaster 11.23.07. We sat next to a couple who we overheard complaining about their meal. We didn't think much of it, until our meals came. I ordered salmon which was okay, but was bland. My wife's pub-burger was delivered raw. She had ordered medium. We sent it back. The chef sent another which was so overdone that we couldn't swallow. I ate my meal alone. She ate alone also. The burger was $10. We got an apology from the waitress, but no help with the meal. We paid $143 per night with a 2 night stay which is far less than they usually charge, but even at that price the room is very overpriced. The other problem is that you have to book 2 nights when 1night is really enough time in Freeport. We'll go back to Comfort Suites down the road next time. One more thing - if you want a good meal - do not go the the "Mediterranean Grill", about 100 yards from the inn. We wasted our money there.

  • Liked — Location
  • Disliked — Value & dining
  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Chiefarchitect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
Reading, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed October 28, 2007

Booked this hotel after studying Tripadvisor comments. We were very pleased with our choice. We stayed for two nights 22nd - 24th October.
Very easy and quick check in. Front desk staff were pleasant and friendly. Our King-bedded room was located on the second floor. It was a reasonable size, well decorated, with a comfortable armchair by the window. However, it was hardly ' a room with a view' because the window overlooked the wooden cladding of another wing of the hotel. This wasn't a major problem because we didn't need to spend more time than necessary in the room. The bathroom was very clean with a good supply of Neutrogena toileteries. The bed was very comfortable. Maid service was efficient and friendly.
We ate in the hotel restaurant, the first night, because we were tired after our leaf peeping tour of New Hampshire. The food was freshly cooked and very good. We congratulated the Chef who visited our table.
Reception had fresh cookies on the counter so, after dinner, we took a cookie instead of dessert. Coffee, tea and hot chocolate is also available to help yourself.
Hot breakfast was prepared to order at the counter; the buffet had yoghurts, cereals, fresh melon and pineapple as well as a waffle maker, toaster with selection of breads and muffins.
We used the hotel self laundry which was clean and efficient. There is one washer and one dryer - cost $2 in quarters for washer, $1 in quarters for dryer, $0.75 for Wisk liquid in a packet from dispenser. Whilst waiting for washing we utilised the very well equipped business centre with freeinternet access, printers etc.
We were able to park car in car park in front of hotel and walk to local shops. There is a large car park for LL Bean and parking beside other outlet shops.
The second nght we ate at The Azure Cafe - see review.
This hotel is recommended for comfort, cleanliness and hospitality.
We booked a bed and breakfast rate of $171 which we considered a good deal even though there are hotels in the area which were cheaper.
We loved LL Bean. This was our second visit to Freeport for shopping but the first time we have stayed overnight. We would visit Freeport again and would definitely stay at the Hilton.

  • Liked — Comfortable, well decorated, clean: friendly, efficient staff.
  • Disliked — view from hotel room window
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank cahow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
234 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed October 20, 2007

We recently spent two nights at the Hilton Garden Inn Freeport at the end of September. For as much as Freeport is a VERY busy town - I would hesitate to call it downtown!

Unlike many people who were probably in town for tourist activities: lots of shops and restaurants and of course LL Bean we were there to attend a quarterly meeting. Of course we took in our share of tourist activities as well.

This hotel is quite new and expansive. It is located approximately one block east of Main Street; it is a simple walk to just about anywhere in town. Across the street from the hotel is a large lit free parking lot.

I had every intention of posting a number of pictures - which tell the story better than words - but unfortunately my camera's battery was dead and I didn't bring the charger. (Uses non-standard batteries.)

Check-in and check-out was fast and efficient. And my request upon check-in for a change in the room was also quickly addressed. The rooms were large and with numerous amenities. And the entire property was very clean as well.

Our rate included breakfast and it was a great deal. Nice bright sitting area and excellent combination of cooked food along with fruit, cereals, breads, etc. You can also cook your own waffles. There's also a small bar area that's open in the evening - they had a few pretty good beers on tap.

The only complaint we had was the rate - even with reservations well in advance the pricing seems to take advantage of the location. If you want a great hotel in the middle of the "downtown" Freeport action - this is probably the place. If you're looking for a more quaint, out of the way coastal Maine place to stay I'd suggest elsewhere.

  • Liked — Location, secure, quiet
  • Disliked — Price is higher than what I would expect
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank vb22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westford
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 3, 2007

This was our second weekend at this hotel and we were not disappointed. The room was excellent, service wonderful and staff friendly. All within walking distance of Freeport shopping and LL Bean Summer Concert series. Who could ask for anything more.

  • Liked — Proximity to Freeport Village
  • Disliked — Our room this stay had no view. We looked out at the wall of another wing.
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank restaurantdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tunis
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 2, 2007

A clean, modern, new hotel, located just a short walk from LL Bean and the shopping district. A great base of operations for a trip to Freeport. We liked our stay so much, we changed our reservation to stay again on our way back through town.

We stayed in a suite, which featured a bedroom that could be closed off from the living area. (An actual door between the living and sleeping rooms seems to be becoming more of a rarity - particularly at "suites" hotels - but no problem with the suite here.) The large bathroom has doors to both the living area and the bedroom.

The living area features a work desk (with Herman Miller chair), a sitting area with couch and large TV, and then a dining area with table and chairs. There is also a mini-fridge, kitchen sink, coffee maker, and microwave (along with cabinets for storage) in a "mini-kitchen" by the dining table.

The bedroom has another TV, separate climate controls, and a very comfortable bed with adjustable firmness on each side.

There's free WiFi throughout the property, and even the ability to print documents remotely to the 24-hour business center.

There is an attached restaurant and a separate bar, and the front desk has a small sundries shop for drinks and toiletries (but there's a large pharmacy just a short walk away.) The lobby area is very welcoming, with plush couches and chairs, a large fireplace (which must be nice when it's not August in Maine), and free coffee during the day. There is also nice outdoor seating on a patio.

Didn't take advantage of the indoor pool or fitness center on this trip, but we were very impressed with this property.

  • Liked — Location and Real 2-Room Suite
  • Disliked — No utensils or dishes in kitchen area
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank primedir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vermont
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 3, 2007

For the second year we stayed here for the fourth of July festivities. The hotel is great. You can walk everywhere. The service was top notch. Clean and friendly. We'll be back.

  • Liked — Location!
  • Disliked — Nothing. Everything was great.
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sb631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 7, 2007

I only required one nights stay as a layover on the way to Bar Harbor, but I picked the right place. This is obviously a new property and it shows. The facility was immaculate. Bright and sunny public areas, Clean, quiet, comfortable rooms. Good central location for hitting the Freeport shops. Very personable, professional staff. Thanks to Star at the front desk and the breakfast chef for his touch with the omlet. There were other amenities, but I did not have the chance to experience them on this brief stay. I will go back.

  • Liked — Personable, professional staff
  • Disliked — N/A
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lkf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Freeport Downtown

Property: Hilton Garden Inn Freeport Downtown
Address: 5 Park St, Freeport, ME 04032-1533
Phone Number:
Location: United States > Maine > Freeport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Freeport
#2 Romantic Hotel in Freeport
#2 Green Hotel in Freeport
#2 Family Hotel in Freeport
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Freeport Downtown 3*
Number of rooms: 99
Official Description (provided by the hotel):
Park once, walk everywhere! Discover the Hilton Garden Inn nestled in the heart of Freeport village just two blocks down the hill from L.L.Bean®. Shop ‘til you drop at over 150 up-scale outlets and restaurants, most within walking distance. Unwind with a dip in the pool or hot tub. Enjoy a cocktail in our Pavilion Lounge then sit down to a scrumptious meal prepared by one of our talented chefs in the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Freeport Downtown Hotel Freeport
Hilton Freeport
Hilton Garden Inn Freeport Downtown Maine

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