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“Excellent stay!!”
Review of Harraseeket Inn

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Harraseeket Inn
Ranked #1 of 11 Hotels in Freeport
Certificate of Excellence
GreenLeadersGold level
Reviewed October 23, 2013

I cannot say enough nice things about the Harraseeket Inn. It was my first visit to Freeport, and they went out of their way to make sure my stay was wonderful. My husband and I were celebrating our anniversary, and I happened to mention this when booking our stay. When we arrived in our room, we found a lovely card and a fruit platter wishing us a happy anniversary. The complimentary breakfast was AMAZING! The pumpkin pancakes were quite a delight. The inn is in the perfect location...literally less than a 5 minute walk to outlet shopping. We will definitely be back to stay at the Harraseeket Inn again!!

  • Stayed: October 2013, traveled as a couple
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Thank sbchicken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny G, Owner at Harraseeket Inn, responded to this reviewResponded November 4, 2013

Thank you for your review! We're so glad you enjoyed your anniversary stay with us and we wish you many more wonderful years together!
Best regards,
Penny Gray
The Gray family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 - 595 of 966 reviews

Reviewed October 21, 2013

Just wanted to share the wonderful time spent at the Inn. We were invited to a wedding and we were treated so well. The room was beautiful and the staff very helpful. We had breakfast every morning and it was delicious and healthy. We appreciated all the use of Maine produce and the green concept of recycling. I would definitely recommend this Inn to family and friends. We hope to come back and spend more time with you all. Thanks again for the wonderful time, we have great memories and pictures to share.

  • Stayed: October 2013, traveled with family
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Thank krock2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny G, Owner at Harraseeket Inn, responded to this reviewResponded November 4, 2013

We're so glad you enjoyed your stay with us and we hope to be seeing you again soon!
Best regards,
Penny Gray
The Gray family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

We stayed here on a recent trip to Freeport. Walking distance to LL Bean and other shopping. The staff was helpful with restaurant recommendations for dinner. Breakfast was included and was very extensive and tasty. We chose a king bed room and slept very well. We would stay here again.

Stayed: October 2013, traveled as a couple
Thank PattiS108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny G, Owner at Harraseeket Inn, responded to this reviewResponded October 21, 2013

Thank you for your feed back! We're glad you enjoyed your stay with us and hope to see you again soon!
Best regards,
Penny Gray
The Gray family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

Nicely maintained Inn in Freeport, Maine. For business or leisure. Located near shopping area and the main LLBean Store. Afternoon reception, two restaurants with lounges. The five star " Maine Dinning Room" has superb food and 1st class service.
If you get the weekend "shopper's" package chose this restaurant and it's included for one night in the price of your room. Breakfast daily is also included.

  • Stayed: May 2013, traveled as a couple
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Thank swe2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny G, Owner at Harraseeket Inn, responded to this reviewResponded October 16, 2013

Thank you for your review! We're glad you enjoyed your stay with us and hope to see you again soon.
Best regards,
Penny Gray
The Gray family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

How do you fault a place that had a nice room, nice food and nice staff. Just felt that the senior staff, in the breakfast dining room and at the front desk, made me feel that they were doing me a favour by letting me stay there. They just made me feel uncomfortable.

  • Stayed: October 2013, traveled with family
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1  Thank fred_quimby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny G, Owner at Harraseeket Inn, responded to this reviewResponded October 16, 2013

I'm so sorry you were made to feel uncomfortable at the front desk and in the dining room. Our staff is outstanding at guest services, always going above and beyond to make sure everyone's stay is excellent. I'm not sure who you mean by senior staff but I would like very much to get more details regarding your service. If you could email me directly at nadianichols@aol.com, I would appreciate it. Again, our apologies that we failed you in our hospitality and we will do all we can to make sure this never happens again.
Best regards,
Penny Gray
The Gray family

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Reviewed October 12, 2013

We tried making dinner reservations. No luck. No one seems to answer the phone when we were switched to the dining room. Two hours trying. Also left our number and no one returned our call. Give me a break. Disorganized comes to mind.

  • Stayed: October 2013, traveled on business
    • Service
Thank 60+male
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny G, Owner at Harraseeket Inn, responded to this reviewResponded October 16, 2013

Apologies for your lack of service! I've spoken to our Maine Dining Room manager and she did try to call you back twice and left an message on your answering machine. She was very busy that morning fielding multiple reservation requests for Thanksgiving, which take longer than most brunch or dinner reservations. We're very sorry she was unable to take your call in a timely fashion and will look into activating a second phone line for these busy reservation times.
Best regards,
Penny Gray
The Gray family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013 via mobile

The reception staff were faultless. Incredibly helpful and really went the extra mile to make our stay special. They even printed out travel directions based on a conversation which had taken place the previous night!!

We dined at the Tavern which was outstanding. The waitress was a star and looked after our every need.

Unfortunately the same cannot be said of the waiting staff at breakfast. Indifferent to the point of rudeness. Unforgivable even if they were extremely busy.

The room was lovely and quite spacious. It was a twin room with lovely large beds. However the room was showing its age a bit. The towels and robes were very worn and a tad yellow/grey to be honest. The bathroom was a little careworn too.

Don't let these negative points put you off. Well worth a visit, if only for the steamed lobster at the tavern!

Stayed: October 2013, traveled as a couple
Thank Nichola C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny G, Owner at Harraseeket Inn, responded to this reviewResponded October 16, 2013

Thank you for your comments. We've shared your observations with both the morning dining room staff and our housekeeping staff. Service in the dining room should always be welcoming and attentive and the towels and bathrobes in our guest rooms should be white and fluffy, and usually are. Guest room renovations are ongoing and primarily attended to in the off season. Unlike corporate hotels which can shut down and invest untold millions in complete make-overs (a luxury we can only dream of as a family owned inn!) we must manage these upgrades as best we can and we try to do our best. We have many projects planned for this winter! Our sincere apologies to you for any shortcomings you experienced during your last stay with us and we hope your next visit is perfect!
Best regards,
Penny Gray
The Gray family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harraseeket Inn

Address: 162 Main St, Freeport, ME 04032
Location: United States > Maine > Freeport
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Freeport
#1 Romantic Hotel in Freeport
#1 Family Hotel in Freeport
#3 Business Hotel in Freeport
Price Range: $172 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Harraseeket Inn 3*
Number of rooms: 84
Official Description (provided by the hotel):
Inn in Freeport,Maine ... more   less 
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Also Known As:
Harraseeket Hotel Freeport
Harraseeket Inn Freeport, Maine

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