We were in Rockland Maine when my husband became ill (proof available) and we had to head back down to Boston. I called this Hampton to cancel 24 hours prior to our check in and was told "we don't have a cancellation policy". I was taken back at first, explained our circumstances and was told we could not cancel. I called Mastercard and was told the charge had already been put through.
We normally stay at midrange hotels (Hyatt, Westin) who I have always received excellent customer service from. This experience with Hampton is simply unacceptable.
It was a cash grab on their part.
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- Also Known As:
- Hampton Inn Ellsworth / Bar Harbor Hotel Ellsworth
- Hampton Inn Ellsworth / Bar Harbor Maine