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“You better pay attention to directions the first time”

Carousel Horse Farm
Ranked #4 of 9 things to do in Casco
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: We offer specialty trail rides year round by reservation. Three are offered all year, seasonally we have ice cream rides in the summer in Casco, sunset rides in the fall in Casco and beach rides in the winter on Popham or OOB. We offer carriage tours in Freeport and Old Orchard seasonally as well. Riding with your own horse here at the farm is a great option too, on 5,000 acres of Jugtown Forest land.
Useful Information: Activities for older children, Bathroom facilities, Food available for purchase
Reviewed April 23, 2012

First, I want to say the farm is kept up beautifully and the horses are well trained and taken care of very well. The scenery on the trail ride was breathtaking. We bought a ride for 2 for beginners through Groupon. The owner of the farm was our guide. There were people in our group who never rode a horse before (it was for beginners after all) and it was quite awkward and made it hard to enjoy this experience because the owner had no patience whatsoever with a few of the people who continually needed to be corrected. She was very condescending towards them too and it seemed to us that she was intentionally trying to make them feel like they were idiots. I think if you are going to guide beginner riders, who are often/usually intimited to begin with, you need to have some understanding and patience. On our way out, I heard them all saying "never again". We have friends who have done the trail rides at this farm with a different guide, however, and they stated their experience was very positive with that particular guide.

8  Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany P, Owner at Carousel Horse Farm, responded to this reviewResponded May 3, 2012

As guides we strive to make the ride safe and enjoyable. We strive to counter any negative experiences with positive ones such as stories about our horses, places we have ridden and activities we participate in. The guide will cover some history of the farm and point out Mt. Washington and wildlife. Our releases do stress that the guide's job is difficult and that riders are responsible for their ability to follow instructions and be physically capable of all skills needed. Whenever a trail ride is mixed in experience and individual groups of all ages, differences in expectations occur.

Guides are taught to "yell" because in a line of four or more, with the guide facing forward or sideways it can be very difficult for riders behind to hear them. As the owner I have a very strong voice. My goal is only to stress the importance of using the techniques we have shown each rider before the ride because these techniques maintain our safety standards.

I have been in business for 20 years guiding beginner rides. Many of our patrons are repeat customers and groupon has been a great new way to expose our business to thousands of new customers. We have an unmatched record for safety with over 9 yrs without a fall.

I am truly sorry if anyone was unhappy at the end of any ride I have guided.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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