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“Family Fun for all Ages”
Review of Point Sebago

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Point Sebago
Ranked #2 of 2 Hotels in Casco
New York
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Family Fun for all Ages”
Reviewed July 28, 2011

We recently spent a week at Point Sebago Resort. We were a group of 6 adults (2 in their 80s )and 3 young children (2-8). This is truly a place with a very interesting set up. There are accommodations and activities for every type of budget. We stayed away from the "hub" of things at 2 Vacation Homes that were side by side on the golf course. We opted to rent a golf cart for the week, for the fun of it, not because you can't drive your own car throughout the property-which some people may believe is the case. We went grocery shopping in Naples the evening that we checked in and filled our kitchens with the provisions that we needed for the week. Vacation Homes are different then the cottages on the resort. They are roomier and have more modern conveniences-which during the heat wave of the week, I was so glad to have! We had 2 bedrooms, a fully equipped kitchen, 2 bathrooms, air-conditioning as well as a back patio and fire pit. We spent our first day on the lake. There were only a few people there and we were able to get my older parents down and around easily. They were able to walk to the restaurants and sit under a giant tent to cool off. There was also a small but cute local vendor/market set up with produce and gifts. My brother-in-law played golf one afternoon and enjoyed the course. Yes, there are additional rental fees for kayaks, boats, etc. But the property is enormous with playgrounds, mini golf, arts and crafts and lots of engaging kids and adult activities. This is NOT a 5 star resort, but a fun, laid back, easy to manage place where you can get as much, or as little out of it as you want. We wanted a place to be able to hang out and spend time together as a family, and this was PERFECT! Our side by side houses allowed us to have breakfast together each morning and spend our evenings together in front of the fire! To note, there are no bicycle rental places in the area, and biking is popular on these roads, bring your own, if you can!

Room Tip: For more space, request a Vacation Home
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  • Stayed July 2011, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank WeLv2Ski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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214 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
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English first
Montreal, Canada
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 3, 2011

We spent one week in Point Sebago with our two children (3 and 5) with plenty of activities, evening shows and sports. Food was very good value for money so we did not have to cook for the entire stay. Kids loved the mini-golf, boat trip and evening shows by staff.

Would recommend to save up for a trailer cottage instead of camping since location of these sites are better. Very close to Portland (Old Orchard Beach) and North Conway (Settlers Green tax free outlet shopping)

No swimming pool for toddlers - so if you want to swim go to the beach close to the marina since it's cleaner than the one close to the restaurant.

Service was second to none and made it the best camping experience ever! We will be back next summer for sure!

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Slangbella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 29, 2011

We stayed here with our popup for the first time June 17-19 and we had a good time. Yes, there are a decent amount of golf carts, but not overwhelming. It's a big campground, I can see why they have them. It's really no big deal.

Our site was spacious, perfectly shaded & sunny (site 823 or 824 I think?) and close enough to the general store, beach, playground & bathhouse. It seemed the bathhouse near us was being cleaned multiple times per day. My shower was hot the entire time, shower stall was clean, as were the toilets. Guests & staff we encountered were nice enough, and--off-topic for a family campground--I was pleasantly surprised by their wine & beer selection & very reasonable prices in the general store. Campground is a nice place to walk with a stroller first thing in the morning, quite relaxing. Would be great for those who like a morning run no matter where they are, saw many runners out at 7am.

Chippy's hayride was cute, completely free and kept the attention & excitement of the 3 kids, 5, 3 and 1. The beach area was nice enough, the swings & playground were great, and the splash zone area was a nice surprise to take our 1-yr-old to, who loved it.

Gave 3 stars because it is quite commercialized (not really my thing) and pricy at $65 per night for a simple campsite. However, I think if you are going for the general sake of camping & cooking at your site, with a positive outlook, you'll have a great time. Even at 3 stars, I'd return again--but maybe on the off season to save a few bucks! :)

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank PSMNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freedom, New Hampshire
Level 5 Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 7, 2011

Have been coming here since the place was 2 years old and a campground. This place used to be a dream come true. Over the years the place has been tainted by greed,overbuilding, bad service and overcrowding. It now costs about $100 a night just to camp. They make a lot of money renting golf carts to everyone, thus the roads are like a golf cart highway and you cannot walk anywhere without risking getting run over. All the cars speed and the campground does not even have a speed limit, let alone enforce one. They have jammed in so many park models on the lagoon and open water it looks terrible. They have ruined the natural beauty of the property for pure profit. The water is so crowded and germ ridden I get sick every year I swim in it now. I have considered paying to go to the state park which is cleaner and less crowded. The activities have been moved to the old tennis court parking area and all the activities are jammed together in the hot parking area. Used to be much nicer when the activities were on the beach area. They do not care about the quality of your stay once you are there. They just keep adding new activities to the waterfront so they can charge you more money. Way too expensive, overbuilt and overcrowded. They have ruined a beautiful property and the natural Maine beauty.

Room Tip: State Park campground. Segabo Lake Lodge
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  • Stayed August 2010, traveled with family
    • Value
    • Location
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Helpful?
10 Thank WPMOM09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollis Center, Maine
2 reviews
Reviewed October 19, 2010

We enjoyed the great beaches and had fun at the sports complex. We stayed with our 2 and 3 yr old boys. We didn't drive once the whole week. Our park trailer had all we needed (did bring our dvd player) enjoyed camp fires and eating at our picnic bench. We enjoyed the arcade and snack shack especially. We did eat at the sit down restaurants which were fine but enjoyed being able to cook for ourselves. Activities were planned each day that we could participate in or relax on our own. We reserved for next year and plan to use the included day camp for our kids. Any food/snacks we wanted could be found at the general store. We had a great time at the welcome pizza party and fun on the pirate boat trip. My husband had a great golf game. My boys loved the little 'water park'. Our stay would have been better if there were baby changing tables in the public restrooms and if the wi fi coverage was better. All in all it was a great time and we can't wait to go back.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beanie2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Londonderry, New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 7, 2010

First and for most, People complain way too much about things being not so clean blah blah blah,it's camping folks if you want a sparkling clean place go rent a 5 star hotel. I like to say I love PS....I have been to numerous campgrounds and got nothing but yapping staff members who tell you to shoosh when you are whispering. I have had my fire put out by water from the staff. No activites. or crappy ones. PS has everything to offer , lake,boats,kayaks,golf,activities for kids,golf carts etc....
The best thing is they let the adults be adults....The only thing I would like to see a change is the price. I want to go seasonal so bad but the price is extremely high. also drop the price on the zipline to $5 pp rather than $15pp...But thats it, everything else is perfect to me...I will be booking all my holiday wknds for next yr.

  • Stayed September 2010, traveled with family
    • Location
    • Cleanliness
Helpful?
1 Thank cmd12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 4, 2010

Since Point Sebago is using Facebook to beg customers to give positive reviews on Trip Advisor to balance the negative ones - and which backfired since there are just as many unhappy families on that site - I'll add my opinion which is pretty representative of the 25 other families that have gone up with us in August for 30 years: it's sad that a place that has given us such fond memories over the years has fallen so far.

The best way I can sum it up is to say that everything that used to be a pleasure at Sebago has become a hassle. And on top of those numerous minor hassles is the ultimate hassle and hustle: all the hidden fees you have to pay on top of the premium price you pay to stay there.

It used to be simple. Point Sebago built their reputation on family friendly service, cheerful staff and bargain prices. They also had a ton of activities for every age group. There is almost none of that left now.

Every year there are less and less activities, and fewer and fewer people signing up for those activities since they frequently cancel them anyway. And the most fun activities (the climbing wall, wire ride etc) have ridiculously high fees attached to them. My three neices did the 20 second wire ride over the water and it cost $45! They even charge adults to ride Chippy's hayride with their children - Point Sebago used to be happy to have a few adults on board. The hayride went by our circle, no Chippy all week and there were two kids on it - pathetic. Almost every activity, once free, now has a hidden fee attached to it. All the nickel-and-diming Point Sebago pulled this year seemed like pure greed to the families in our group.

And what's with the staff? It's become ABYSMAL! Rudeness runs rampant for even the simplest requests. It's like Point Sebago management never bothered to train these young kids. In fact, there doesn't seem to be any layer of management or supervision at all. Many adult-oriented activities, like happy hour, run terribly inefficiently - all week one poor bartender was trying to man the two indoor bars and the outdoor Tiki Bar during the happy hour transition! Patti and the old bar staff were fast, pleasant, and professional; you felt almost pampered in their hands. The place was packed and you were happy to spend your money as you were guaranteed a great time. Now it's a ghost town. It's also like you're bothering the staff asking for a drink or some food. And you're lucky if the order comes back correctly and on time.

Another quibble. Our last night, I ordered 6 take out pizzas and went to pick up them at the restaurant and there was no hostess at the desk and the waiters were too busy to attend to me. After 10 minutes of waiting, I had to fetch the bartender. Guess how good the pizzas were when I got them back to the camp site? And that's the other problem: where's all the staff? Is Sebago trying to save money by going bare-bones? It really is hurting service and such a disappointing turn-around from the 5 star treatment you used to get here.

As has been mentioned in numerous other posts, security is out of control. We returned from the beach to find a handwritten note on our windshield demanding we remove a nail from a tree from which we hung a small bag of recycled bottles behind our park home (to keep them from the skunks and racoons that regularly parade through the sites at night). Why? Because the nail was damaging the tree. We didn't put the nail there. It looked to be about 10 years old. The concern for a single nail in this tree was almost laughable given how the ownership of Point Sebago has been consistently clearcutting the trees from the residential circles for the past ten years. What isn't laughable is the harassment of the security team toward people walking down the streets after dark. It's just one more hassle.

Other small hassles? The fact that the laundromat doesn't have a change or soap dispenser and you are redirected to the general store for both, all the while carrying your laundry, whereupon they charge you $8 for soap for a $3 load of laundry.

The fact that while the showers only give you 8 minutes of hot water for "your convenience" (as the sign says), the air conditioner will give you plenty of hot air as it's perched down one end of the park home and only blows on the couch.

I won't harp on the trash situation as it's been well aired by others on Trip Advisor and Facebook but, yeah, it's a pain. These are only a few of the many service and staffing issues we dealt with this year.

Point Sebago used to be the highlight of our summer every year. Now the discussion has begun on where our 25 families are going to vacation next year instead. The only question we're left with is: where is the ownership in all of this? Because truth be told, Point Sebago's steady erosion is reaching rock bottom.

  • Stayed August 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
27 Thank camper33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Point Sebago

Property: Point Sebago
Address: 261 Point Sebago Rd, Route 302, Casco, ME 04015-3666
Location: United States > Maine > Casco
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Casco
Price Range (Based on Average Rates): $$
Number of rooms: 13
Official Description (provided by the hotel):
Lets get the Point: we have the perfect family vacation! Award winning free children's programs and activities, nightly entertainment, Outdoor Sports Center, 6 tennis courts, Lakeview Restaurant, miniature golf, shuffleboard, horseshoes, wireless Internet access and much more. 775-Acre resort with nearly one mile of sandy beach on pristine Sebago Lake. Complete marina with boat slip rentals and boat rentals. Plus Golf Digest recognized 18-hole championship golf course considered the best in Southern Maine. All inclusive Golf vacation and getaway packages available. 2.5 hours north of Boston. Maine's Family Outdoor Resort. ... more   less 
Also Known As:
Point Sebago Hotel Casco
Hotel Point Sebago
Point Sebago Maine/Casco

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