My husband and I celebrated our anniversary here last year and had such an exceptional dining experience, we were eager to return this year. We made reservations for 7:30. When we arrived, we were told the wait would be just a few minutes and to have a seat in the bar area. There was not a seat to be had and so we stood awkwardly among the other guests for more than 25 minutes until we were finally seated. I guess reservations don't mean much here. The hostess, all smiles, pleasantly remarked how lucky we were to get a window table. I'm sure the view would have been lovely if the garden had been properly lit. Our server arrived within 10 minutes to take our order. Then after waiting another 20 minutes, I was told the special soup was no longer available, so I ordered the lobster bisque which I had enjoyed on our last visit. The soup came fairly soon after that (it was as good as I had remembered), though no bread was offered until after the soup (we had been seated about 30 minutes at this point). Again we waited for our entrees for what seemed far too long. The herb crusted lemon haddock was rather flavorless and the jasmine rice was only slightly warm. My husband's prime rib was cooked well but unseasoned and the mashed potato was nothing special. We hardly saw our server after the initial order. She had far too many tables that night. We didn't feel like waiting another half our or more for dessert, so we left, very disappointed. I'm sure the bright light over our table is appreciated by the older patrons with low vision however, it only served to reflect glare off the large picture windows. We felt as though we were sitting in front of mirrors all night. So much for the garden view. My husband has been in the restaurant business all his life. He often says: "Great service can make up for OK food, but great food can't make up for poor service." Sadly we found neither great food nor good service that night. We cannot recommend this restaurant and will never go back. By the way, the bra infomercial on the TV at the bar while we waited for our table shows inattention to the simple things that can make or break an experience. And if we had pointed out these flaws, what would the staff have done? Certainly they were too busy for the staff they had on hand. How can you remedy that? We are not ones to complain, looking for a comp'd meal. We speak up and tip very well when we have a great experience, as we did the first time we dined here. We will not be back.
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