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All reviews quiche grand suite gas fireplace each morning breakfast delivered to the room yogurt sister property balcony overlooking turn down service jacuzzi tub double sided fireplace keurig coffee maker great shower camden harbor living room comfortable bed parfait
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Reviewed December 30, 2018

We started going here 10 years ago and loved it and returned many times. Last year it suddenly changed. 2018 was extremely disappointing. This WAS the best stay in Maine. Upon arrival, parking was a challenge. A bellman had to come from another property. We arrived late and wanted to turn in. We were in the Grand Suite. The bedding stank from body odors. We called and someone came up with an armful of sheets and dumped them on the bed. There is no privacy curtain on the bathroom window. The same breakfast is served on a tray that has not changed for YEARS. For $600 a night, the view from the room is glorious, but that is where it ends. We have loved our stay through the years, but now, management has succeeded in a downgrade! Parking is always a challenge, and hadn't been. Clean bedding??? Are you kidding???Now it will be pet friendly and with the huge tick problem in Maine, do we need to strip the bed on arrival and inspect it and get new sheets??? Really????

Room tip: harbor view
Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank hjlawdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew L, Guest Relations Manager at Grand Harbor Inn, responded to this reviewResponded January 3, 2019

Dear hjlawdoc,

First of all, thank you so much for staying with us so many times over the years since 2010 and for taking the time to provide us valuable feedback on your most recent stay this past summer. Our number one goal is to provide guests with a memorable and positive service experience, something that we obviously missed the mark on during your last visit, and for that please accept my sincerest apologies.

I completely understand your frustrations about parking as it can get pretty tight during the peak summer months, which is why we provide complimentary bell/valet service to alleviate the stress of finding a parking spot. At times we do share our bell/valet staff between Grand Harbor Inn and our neighboring sister property, 16 Bay View, since we share the same parking facilities. In regards to your linens having an unpleasant odor, this is unacceptable. What is even more unacceptable and embarrassing is that we did not offer to remake your bed with the fresh linens brought to your room. Obviously not customary in any service recovery issue, no matter how difficult or easy the challenge might be. Once again, so sorry.

Breakfast here is meant to be a healthy, creative, and memorable part of the experience. I would agree that the breakfast over the years has remained very similar, but what has changed is the sourcing of much more local, fresher ingredients and that just about everything we serve, from the quiche to the muffins, to our signature granola, is now all scratch-made each morning by our very own chef.

Though difficult to hear about your less-than-positive experience, we do value and appreciate such honest feedback, especially from guests who have stayed with us so many times in the past. Because without such feedback, how else are we to improve our accommodations and services? There is always room for improvement... Understand that we embrace that concept here at Grand Harbor Inn. Should you give us the opportunity again, we would be more than eager to welcome you back and provide a much more enjoyable and relaxing experience. Thank you again for your feedback.

Kindest regards,
Tanner Paladino
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2018

Our suite and staff was fabulous. Well worth the trip to this Maine hideaway. A short walk to quaint downtown if you dare to leave this terrific Harborside with ocean views. Picked up some high quality, hand made, leather goods by local artisans. Support Maine and support USA.

The warm, chocolate chip cookies upon arrival, with a warm fire greated us at. Check in. Wow!. Did I say Wow! Oh Yeah, we’ll be back. Nice job folks!

FANTASTIC !!!

Date of stay: December 2017
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank GreenPlanetForAll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew L, Guest Relations Manager at Grand Harbor Inn, responded to this reviewResponded November 29, 2018

Dear GreenPlanetForAll,

What a fantastic review! We're very excited to hear about your wonderful experience here at Grand Harbor Inn. Our location is great for exploring all that our town has to offer, and you can't beat returning to relaxation by the fire at the end of the day. We are proud that Camden is nearly 100% "small business", where you're almost guaranteed to find
the owner of any given shop working away inside. All of us thank you for your kind words on our staff and property, and look forward to your next stay at the Grand Harbor Inn!

Sincerely,
Cameron Butler
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2018

My wife and I absolutely loved this place! Nice amenities and the rooms were fantastic! Spa like bathroom, double sided fireplace from living room to bedroom. Two accesses to balcony. One through the living room and one through the bedroom. Breakfast served to your room. Chocolate Chip cookies that are out of this world with a TOP SECRET recipe!

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew L, Guest Relations Manager at Grand Harbor Inn, responded to this reviewResponded November 2, 2018

Dear Jeff B,

Thank you for taking the time out of your day to review our property! Grand Harbor Inn is equipped with the latest and greatest amenities, and I'm glad to hear these were a big highlight of your stay. Our kitchen department will also be very happy to hear that you loved the cookies! We hope to see you return soon, and thank you again for the 5-star review.

Sincerely,
Cameron Butler
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2018 via mobile

GRAND HARBOR is just as AMAZING as the 1st year we stayed 6 YEARS AGO!! I already booked for next year, this will be OUR 7TH YEAR COMING HERE and we will be CELEBRATING my 50th BIRTHDAY!! The WHOLE staff are GREAT PEOPLE!!
THE WORST PART of GRAND HARBOR is the day WE HAVE TO LEAVE!!! Grand Harbor feels like HOME TO US, evey year we come here!!!

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Gabe E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2018 via mobile

The Grand Harbor Inn is a very special place over looking Camden Harbor. The rooms are spacious and relaxing and has many details that enhanced our visit.

The bed was very comfortable, the shower was amazing and the deck was fun to relax and watch the harbor. Breakfast was served in room which was very delicious.

The only bad thing about the place is that we had to check out and leave. Camden is a lovely town. We enjoyed running down Chestnut tree through the quiet neighborhood a couple miles ending up by a farm with Galloway cows. We hiked around Camden State Park for gorgeous views and even did some shopping in town.

Needless to say, we loved visiting Camden and the Grand Harbor Inn made it that much more special.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Nodmfinisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew L, General Manager at Grand Harbor Inn, responded to this reviewResponded October 20, 2018

Dear Eric D,

From all of us here at Grand Harbor Inn we thank you so much for your review contribution! We are so excited to learn of your enjoyment during your stay, and that you were able to experience many of Camden's beautiful and scenic delights such as the leisurely drives, hiking, shops and agriculture. Grand Harbor Inn is very near and dear to our hearts, and we love nothing more than welcoming travelers from all over to show off the beauty of Camden, Maine and our harbor.

I look forward to welcoming you back during your next stay in Midcoast, Maine and as always with warm smiles and hospitality.

Sincerely,
Erick Anderson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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