Despite having booked and prepaid for two guaranteed rooms months in advance ("all reservations are guaranteed with a deposit of 100%...") the desk clerk told us at our 6pm arrival that they could not provide us lodging. Other guests had held over. The desk staff knew since noon that day that they had a problem, yet they made no effort to call my cellphone or email me, thus cutting off all of our opportunity to make other plans. We had no choice but to accept the gratis rooms at the Hampton Inn in Bath and spoke to the manager the next day to let him know that the failure to communicate for six hours was unforgivable. He was apologetic and stated it would be a good teachable case study for his staff...but where was his common sense on the day we needed it?
- Official Description (provided by the hotel):
- Directly adjacent to Bowdoin College and steps away from the lively downtown, The Brunswick Hotel and Tavern perfectly positions guests to take advantage of all this college town and the state's picturesque Mid-Coast region have to offer. Handsomely appointed guest rooms feature a mix of heavenly king and queen beds, spacious workstations and sleekly stylish baths. Flat screen televisions, complimentary internet access and in-room coffee add to the comfort and enjoyment. Connecting rooms are available. ... more less
- Reservation Options:
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- Also Known As:
- The Inn At Brunswick Station Hotel Brunswick
- The Brunswick Hotel And Tavern Maine