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“Critique of Hotel and staff”

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Best Western Plus Brunswick Bath
Ranked #2 of 11 Hotels in Brunswick
Certificate of Excellence
Pahrump, Nevada
1 review
“Critique of Hotel and staff”
Reviewed September 10, 2013

d.cuneo

We booked this trip in March and stayed there in August. We called ahead and asked many questions. The most particular question was how clean the hotel was. We were assured that they had an great cleaning staff and cleaning was priority one. We found that to be less than true. We arrived at about 10:30 pm at night and the first thing we had to do was go to the store and buy clorox cleanup to scrub our tub and sink and toilet. They all had scum and mildew. Overall cleanliness of the hotel was just fair until you looked up and found that there were spiders and dust everywhere. We even used the printer downstairs and out came spiders from the printer. Our coffee maker still had a used k-cup left inside from the last people who used the room. The back of our toilet leaked on every flush. The refrigerator did not work well at all. The adjustment for temperature was broken. We used the laundry facility once while we were there and we had to go to an outside laundry to redo our clothes because they have old washers and they did not work well. Our clothes smelled like someone had washed something with grease and it stuck to the inside of the laundry tub. We spent 14 days here and many things were either unclean or broken or di not work well. We lodged one complaint about the bottom of our shower curtain having mildew on it and were assured they would take care of it but never did. We heard many complaints from other guests around the hotel and they all seemed to say the same thing. The hotel was not very clean. I ate breakfast in the dining area and used the same table daily. Someone had spilled syrup on the table and it was still sticky even after 14 days. I complained about the men's toilet downstairs in the lobby area one day and was assured that it would be cleaned. For the next five days, that toilet was still not cleaned. We I approached the night teller about it she became indignant and said she had cleaned it . It took another complaint to the day teller before it was done. Two days later, it was dirty again and I never said a word but found that the toilet stayed that way for another four days. We heard others complain about cleanliness of either their rooms or something else and the people they spoke to always told them that they would let someone know about it but I don't think anything was ever done to remedy the complaint. They have a maintenance man there that goes around barking out orders to others on the staff like he owns the place. He's just a maintenance man not a hotel manager. One of the most pleasant experiences we had at the hotel was the cleaning crew of T.J. and Harmony. They seemed to be the only two who really cared if they pleased the customer or not. They were always Johnny on the spot when someone needed something and were very polite. I could go on even more about the cleanliness, friendliness and overall comfort of this facility but I think this is enough. Our opinion is that if we stay at another Best Western anywhere, it won't be too soon. So, the next time you are about to book a room at a Best Western Hotel, you may want to think twice, or at least this one anyway.

Room Tip: Higher rooms have less noise.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Benjamin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kspaulding, Manager at Best Western Plus Brunswick Bath, responded to this review, June 17, 2015
Dear Holly-

Thank you so much for your kind words! We hope we will get to have you as our guest again soon! All the best, from the staff at Best Western Plus Brunswick!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Wexford,Pa
Level Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 9, 2013

Just not a clean hotel. Room - mold in bathroom, torn carpet, food on floor under chair, TV remote did not work, AC unit would wake the dead.. Really not your best choice in the area.. Hampton Inn next door.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank jpmaine76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc W, Asst. General Manager at Best Western Plus Brunswick Bath, responded to this review, September 10, 2013
Thank You jpmaine76 for your review! I am sorry to hear your recent stay with us was not pleasant. I am personally going to look into what happened and why this room was not properly cleaned and why the AC was not reported to maintenance. Next time you are in the area I hope you will consider giving us another chance rather than going to the Hampton Inn 7 miles down the road in Bath. Thank you for your honest review again and I hope we can become one of your lodging options again in the future.

Thank You!
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Vermont
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 7, 2013

On a quick trip to Maine we needed a last-minute place to stay and HotWire assigned us to this hotel. A bit of risk, but this turned out very well. Convenient location, very clean, pleasant staff, totally non-smoking, quiet room. Breakfast average but adequate and pleasant. We would go there again (on purpose, this time!) if we needed lodging in the area.

Room Tip: We were on the third floor, which was very quiet. Windows on two sides of corner end room.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanvandriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc W, Asst. General Manager at Best Western Plus Brunswick Bath, responded to this review, September 10, 2013
Thank You Tanvandriver for your recent review! As it is with booking on those sites, there are always "risks" in the quality of lodging you get. I am glad Hotwire directed you to our hotel and glad we could make your quick trip to Maine enjoyable. Next time you make another quick trip up this way give us a call and we can give another corner room, with windows on two sides!

Thank You!
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Olympia, Washington
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 7, 2013

This hotel was recently renovated and the accommodations are very pleasant starting with an attractive lobby, nice rooms, and a salt water pool. The full breakfast was fantastic, don't forget to try the sausage.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Frank T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc W, Asst. General Manager at Best Western Plus Brunswick Bath, responded to this review, September 10, 2013
Thank You Frank T for your review of your recent stay! I am glad you enjoyed your stay and that you left full after trying our extensive breakfast. Our sausages are real sausages and not those "fake" ones that usually accompany a free breakfast. Thank You again for you review!

Thank You!
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2 reviews
Reviewed September 5, 2013

The desk host very knowledgable on area and restaurants nearby. We wanted and got special seafood restaurant choices and directions to Orrs Island which was superior . This location had the best selection of free breakfast we have seen in BW chain. Even though a little out of the way, more than worth it .

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank waynem671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc W, Asst. General Manager at Best Western Plus Brunswick Bath, responded to this review, September 10, 2013
Thank You for your recent review of the BEST WESTERN PLUS Brunswick Bath! Located right along the coast leaves us with plenty of places to send our guests for Maine quality seafood. I am glad the front desk was able to get you to one that you enjoyed!

Thank You for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 1, 2013

Right away we were greeted by a friendly lady at the front counter. She checked us in immediately and got some extra linens for us. The hotel is very nice and clean even though it seems a bit out of the way. The breakfast in the morning was great and the selection was very good.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank JayDubinHP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc W, Asst. General Manager at Best Western Plus Brunswick Bath, responded to this review, September 10, 2013
Thank You for your review Ning70! I am glad you enjoyed our complimentary hot breakfast in the morning. Our breakfast options are always changing, to include a gluten free section in the next few weeks! Be sure to stop in and see what we're serving for breakfast next time you're in Brunswick.

Thank You!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2013

Stayed only one night for shopping in Freeport. Room was big, clean, and comfortable. Staff was friendly and helpful upon check in. Breakfast was average, but we still left satisfied. Nice place to stay.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carrie Mrs H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc W, Asst. General Manager at Best Western Plus Brunswick Bath, responded to this review, September 10, 2013
Thank You Carrie Mrs H for your review! I am glad your recent stay with us was comfortable. Being only a 15 minute drive from Freeport makes us an excellent choice for lodging when it comes to area shopping.

Thank You again for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Brunswick Bath

Property: Best Western Plus Brunswick Bath
Address: 71 Gurnet Road, Route 24, Brunswick, ME 04011 (Formerly Parkwood Inn)
Phone Number:
Location: United States > Maine > Mid Coast Maine > Brunswick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Brunswick
#3 Family Hotel in Brunswick
#4 Romantic Hotel in Brunswick
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Brunswick Bath 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Mid Coast Maine is the home of the newly remodeled Best Western Plus Brunswick Bath formerly, The Parkwood Inn. The hotel, known to locals and visitors as "The Crown Jewel of Brunswick, Maine" offers updated and cozy accommodations.Experiencing spring and summertime in mid- coast Maine is a pure delight. There are plenty of walking, hiking and biking opportunities in the Bath and Brunswick area including the Androscoggin Bike and Walk Path and the Androscoggin Riverwalk. The Best Western Plus Brunswick Bath is surrounded by the secluded ocean peninsulas of Bailey and Orr's Islands; the beautiful state parks at Popham Beach, Wolf's Neck and Reid, plus Hermit Island; and the rich shipbuilding history of Bath. We are minutes away from Brunswick Executive Landing and the prestigious Bowdoin College, and a just short drive to world-class shopping in Freeport including L.L. Bean.In the mood for some golf? Check out Mere Creek Golf Course, the Brunswick Golf Club, Highland Green Golf Club, Bath Country Club and more all located within a short drive of our hotel!Enjoy our free continental breakfast with gluten free options! Come and relax in our comfortable guest rooms that feature convenient refrigerators, microwaves and Keurig coffee makers! Featuring romantic getaway rooms, as well as family, business and executive accommodations, The Best Western Plus Brunswick Bath stands out as a quality place to stay in Maine. ... more   less 
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Also Known As:
Parkwood Hotel Brunswick
Best Western Plus Brunswick Bath Maine

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