We booked this trip in March and stayed there in August. We called ahead and asked many questions. The most particular question was how clean the hotel was. We were assured that they had an great cleaning staff and cleaning was priority one. We found that to be less than true. We arrived at about 10:30 pm at night and the first thing we had to do was go to the store and buy clorox cleanup to scrub our tub and sink and toilet. They all had scum and mildew. Overall cleanliness of the hotel was just fair until you looked up and found that there were spiders and dust everywhere. We even used the printer downstairs and out came spiders from the printer. Our coffee maker still had a used k-cup left inside from the last people who used the room. The back of our toilet leaked on every flush. The refrigerator did not work well at all. The adjustment for temperature was broken. We used the laundry facility once while we were there and we had to go to an outside laundry to redo our clothes because they have old washers and they did not work well. Our clothes smelled like someone had washed something with grease and it stuck to the inside of the laundry tub. We spent 14 days here and many things were either unclean or broken or di not work well. We lodged one complaint about the bottom of our shower curtain having mildew on it and were assured they would take care of it but never did. We heard many complaints from other guests around the hotel and they all seemed to say the same thing. The hotel was not very clean. I ate breakfast in the dining area and used the same table daily. Someone had spilled syrup on the table and it was still sticky even after 14 days. I complained about the men's toilet downstairs in the lobby area one day and was assured that it would be cleaned. For the next five days, that toilet was still not cleaned. We I approached the night teller about it she became indignant and said she had cleaned it . It took another complaint to the day teller before it was done. Two days later, it was dirty again and I never said a word but found that the toilet stayed that way for another four days. We heard others complain about cleanliness of either their rooms or something else and the people they spoke to always told them that they would let someone know about it but I don't think anything was ever done to remedy the complaint. They have a maintenance man there that goes around barking out orders to others on the staff like he owns the place. He's just a maintenance man not a hotel manager. One of the most pleasant experiences we had at the hotel was the cleaning crew of T.J. and Harmony. They seemed to be the only two who really cared if they pleased the customer or not. They were always Johnny on the spot when someone needed something and were very polite. I could go on even more about the cleanliness, friendliness and overall comfort of this facility but I think this is enough. Our opinion is that if we stay at another Best Western anywhere, it won't be too soon. So, the next time you are about to book a room at a Best Western Hotel, you may want to think twice, or at least this one anyway.
- Official Description (provided by the hotel):
- Mid Coast Maine is the home of the newly remodeled Best Western Plus Brunswick Bath formerly, The Parkwood Inn. The hotel, known to locals and visitors as "The Crown Jewel of Brunswick, Maine" offers updated and cozy accommodations.Experiencing spring and summertime in mid- coast Maine is a pure delight. There are plenty of walking, hiking and biking opportunities in the Bath and Brunswick area including the Androscoggin Bike and Walk Path and the Androscoggin Riverwalk. The Best Western Plus Brunswick Bath is surrounded by the secluded ocean peninsulas of Bailey and Orr's Islands; the beautiful state parks at Popham Beach, Wolf's Neck and Reid, plus Hermit Island; and the rich shipbuilding history of Bath. We are minutes away from Brunswick Executive Landing and the prestigious Bowdoin College, and a just short drive to world-class shopping in Freeport including L.L. Bean.In the mood for some golf? Check out Mere Creek Golf Course, the Brunswick Golf Club, Highland Green Golf Club, Bath Country Club and more all located within a short drive of our hotel!Enjoy our free continental breakfast with gluten free options! Come and relax in our comfortable guest rooms that feature convenient refrigerators, microwaves and Keurig coffee makers! Featuring romantic getaway rooms, as well as family, business and executive accommodations, The Best Western Plus Brunswick Bath stands out as a quality place to stay in Maine. ... more less
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- Also Known As:
- Parkwood Hotel Brunswick
- Best Western Plus Brunswick Bath Maine