The best class services, people, atmosphere, ambience, smell, hygiene all put together makes a good hotel. And if I have to rate which factor plays the most important role in making and breaking a hotel, I would say it is the people and the services rendered by them. The hotel is in a business of hospitality, which means being the best with the guest, who are the ones who patronage your Hotel. I have visited and stayed in Grand and have been recommending this hotel to all my business partners. Whenever my business travel demanded Cochin trip, I would make my stay arrangement in Grand, but this recent visit have forced me to change my opinion.
I am extremely surprise to see that a great hotel like Grand, who have been in existence since 1963, half century old can appoint Managers at the Front Office, who doesn’t have the basic of hospitality….
This trip to Hotel Grand has been one of the most insulting & humiliating one… I have never been treated with this disrespectful behaviour by any person in hospitality service industry ever. Would not shy away to name Mr. Jeevaraj P.K., who is the worst manager a hotel can employ. I would recommend to please disclose his name, because this view is not in regards to the Hotel, but the behaviour of the manager who is employed in this hotel… To brief you in short his body language was atrociously rude and so were his choice of words. A confirm booking was thrown out and was told to vacate the room all that I requested is to change the room. Worst is I was shown on my face, holding the placard of "Right To Admission Reserved" (Sic) it is indirectly abusing a customer, by not actually using the abusive words. On asking to speak to the higher authority he arrogantly said "I am the highest authority and you will have to deal with me" (Sic). I DONT RECOMMEND THIS HOTEL ANYMORE AS IT IS AGEING BADLY.
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- Also Known As:
- Grand Hotel Kochi