We booked the hotel through Expedia and asked for a 3 bed non smoking room. We had not been to this part of India before and after booking got a little worried as some of the reviews were off putting. Ernakulum is not a tourist area but the hotel is right on Marine Drive and minutes from the boat jetty with cheap (less than 2p) ferries to Fort Cochin and other islands.
The hotel staff were superb. Nothing was too much trouble and there was never an expectation of tipping. The staff were friendly and well trained. The Gateway is part of the Taj chain and their staff training programme seems to be excellent.
The room was clean and had all we needed. Even with an extra bed there was plenty of room. The bathroom had a walk in shower with constant hot water. Bed linen and towels were changed every day and if we asked for extra it was delivered quickly.
The swimming pool was clean and well looked after. A member of staff was always present and room service was available.
Security was excellent. The hotel's private eyes patrolled the grounds and access to the hotel.
We ate mainly in the downstairs dining room and ordered the buffet which was good value for money and the hotel takes an interest in healthy eating with a range of active food options.
The gym was small but contained adequate running machines etc. The hotel has a spa with masseur on site. My only complaint was that the masseur finished at 6 pm and I would have liked a later session!
The hotel had its own drivers and was able to provide tours. We went on several of the tours provided by the hotel. We probably could have got them cheaper locally but it was worth it to pay the extra for the convenience and to get to know our driver.
A lovely place to stay to explore a bit of the Cochin area.
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- Also Known As:
- Taj Residency Ernakulam Kochi
- Taj Residency Ernakulam Hotel Kochi