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“Excellent stay”

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The Gateway Hotel Marine Drive Ernakulam
Ranked #3 of 30 Hotels in Ernakulam
Certificate of Excellence
Reviewed May 13, 2014

We stayed at a holiday trip at Taj Gateway Ernakulam,Kochi from 24 Apr to 27 Apr 14 and we had unique experience.Lot of plus points and some of them are excellent and trained staff, very courteous in all stages from reception to Gym and so on.Enjoyed all Kerala food like appam with stew, puttu dosa idily, malabar fish and so on.Value for the money and worth spending.By and large very good and excellent service and excellent stay.

Room Tip: Sea View rooms
  • Stayed: April 2014, traveled as a couple
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Thank col_asokan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded May 15, 2014

Dear Col Asokan,

Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try the different aspects that the unique culture of Kerala and the destination offers. At the same time, one would not even realize how the vacations have breezed past them. Apart from Bubble we have the all new Pan Asian restaurant "Sian" which offers a unique oriental experience of Chinese, Japanese & Thai options.

Me & my team look forward to welcome you back to the hotel very soon.

Warm Regards

Sumit Nayar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,205)
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833 - 839 of 1,205 reviews

Reviewed May 13, 2014

This was our second stop on our journey round Kerala, another great hotel with good food and service. Situated on the riverside a short walk from the ferry terminal where we took a trip to the island and spent the day being ferried round by some very good tuc-tuc drivers who showed us the sites and gave us good information, back at the hotel we were treated to a special meal for Chinese New Year very enjoyable. There was also a sunset cruise organised by the hotel which was quite spectacular, see photos. All in all an enjoyable stay.

Stayed: January 2014, traveled with friends
Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded May 14, 2014

Dear Guest

Thank you for the feedback. We are glad that you had a very welcoming experience at the hotel.. and thank you for all the positive ratings of the experience.

Your comments in full will certainly be distributed at all levels .We take our guest comments positively as it gives us a feedback were to improve.& to maintain high standards of product and service .Feedback such as yours go a long way in helping us to meet the standards through continuous improvement and we thank you for the feedback.

Warm Regards

Sumit Nayar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

I have come to Ernakulam/Cochin, on a Holiday, with my family. I am lucky that i have taken a call to stay in the Gateway Hotel. Amazing experience. More than me, my kids loved to their maximum. Staff are very courteous. Not only in the Reception but also in the Restaurants, Corridors, Lifts, Entrance, Gym, Pool etc etc. They are right up there to help the guests. Before you ask, they read your face, and come upto you. Seriously - Outstanding. Gym, Pool, Ayurvedha Massage are very well maintained. Everything is different here. The view is outstanding. The have upgraded my room to Execuvie Suite Sea View, on their own. Without any hesitation, they acceeded to my request for an extended check-out, as it was a "Bandh" outside. As a whole, we are going back with a lot of memories. Thanks much to the Gateway Hotel.

Room Tip: View - Ask for a Sea View.
  • Stayed: May 2014, traveled with family
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Thank srijaviva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded May 14, 2014

Dear Guest,

Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us.

I am also delighted to read that you found our team very friendly and helpful and that you very much enjoyed your our dinning experience. We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try the different aspects that the unique culture of Kerala and the destination offers. At the same time, one would not even realize how the vacations have breezed past them.

Me & my team look forward to welcome you back to the hotel soon.

Warm Regards

Sumit Nayar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

This is a good hotel located at the city center. However, if you are on a business visit and need to visit the new Leela InfoTech Park, then this might not might be the right choice for you.

The staff is very polite and accommodating. Even though I had asked for a king/queen bed room, I was given a room with twin beds. They were quick to rectify this though.

The tariff is reasonable for a Taj Group hotel. The rooms are spacious and well maintained. The breakfast options definitely need an uplift. They haven't changed for over two years! Not the standard of breakfast that I am used to at a Taj Group hotel.

If I do have work in the city again and my office location is nearby, I would definitely pick this hotel.

Room Tip: Get a room facing the waterfront
  • Stayed: April 2014, traveled on business
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Thank Amit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded May 11, 2014

Dear Guest

Thank you for the feedback. We are glad that you had a very welcoming experience at the hotel and thank you for all the positive ratings of the experience.

We have discussed your feedback on the breakfast & our chefs are doing the needful changes, your comments in full will certainly be distributed at all levels .We take our guest comments positively as it gives us a feedback were to improve.& to maintain high standards of product and service .Feedback such as yours go a long way in helping us to meet the standards through continuous improvement and we thank you for the feedback.

Me & my team would love to see you again at the Gateway Ernakulam and help you to create some unforgettable memories.

Warm Regards

Sumit Nayar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2014

An excellent hotel operated by the Taj Group . It is centrally located . Rooms are very nice and clean . Food quality is excellent . Staff is professional and very helpful . It is always a pleasure to stay in a TAJ group hotel .

Room Tip: Sea facing rooms are preferred .
  • Stayed: February 2014, traveled as a couple
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Thank bsingh1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded May 5, 2014

Dear Guest

Thank you very much for your lovely review and for taking the time to share your experience with Tripadvisor.

I am very happy to know that you had a wonderful stay. I am also delighted to read that you found our team very friendly and helpful and that you very much enjoyed your culinary experience. Please do come back to stay with us the next time in Kochi, we will love to see you again and help you to create some unforgettable memories.

Warm Regards

Sumit Nayar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2014

My place of choice in Ernakulam which is the commercial and shopping hub by Cochin. Its a Taj property and as you would expect is immaculate in decor and facilities, the food and wines are good and the staff are so courteous and quick to help.

Its close to shopping and MG road, located on boulevard where you can walk in the evenings and close by a ferry station where you can get to Fort Cochin in 15 minutes.

The pool is too shallow and that's my only gripe here ... been to Cochin a number of times and I always only stay here.

Room Tip: Sea facing rooms are worth the view ... through the port you can see the mouth of the Arabian Sea.
  • Stayed: April 2014, traveled as a couple
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Thank Sanj67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded April 26, 2014

Dear Guest,

Greetings from the Gateway Hotel, Ernakulam!

This has reference to your feedback pertaining to your stay at the hotel .At the outset, I would like to thank you for your patronage of Taj Hotels Resorts and Palaces.We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try the different aspects that the unique culture of Kerala and the destination offers.Being in the city centre gives us the unique advantage of both proximity & the beautiful view of the mouth of the sea which is treat itself .I am pleased to know that we were able to deliver upto your expectations & will continue in this endevour.

Me & my Team look forward to welcome you back soon.

Warm Regards

Sumit Nayar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2014

We have just returned to the UK after a fantastic trip to India. We spent 6 nights at this hotel and really loved it. The staff are friendly, well-mannered and very polite. We would recommend this hotel to anyone who wants quality and class. We felt safe and really enjoyed the service and would go there anytime again.

  • Stayed: April 2014, traveled with family
    • Value
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Thank selvigough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded April 26, 2014

Dear Ms Gough,

Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us.I am also delighted to read that you found our team very friendly and helpful . We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try the different aspects that the unique culture of Kerala and the destination offers. At the same time, one would not even realize how the vacations have breezed past them. Apart from Bubble we have the all new Pan Asian restaurant "Sian" which offers a unique oriental experience of Chinese, Japanese & Thai options.

Me & my team await to welcome you back to the hotel very soon.

Warm Regards

Sumit Nayar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel Marine Drive Ernakulam

Address: Marine Drive, Ernakulam, Kochi (Cochin) 682011, India
Phone Number:
Location: India > Kerala > Kochi (Cochin) > Ernakulam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Ernakulam
#3 Luxury Hotel in Ernakulam
#3 Romantic Hotel in Ernakulam
#3 Business Hotel in Ernakulam
#3 Family Hotel in Ernakulam
Price Range: $74 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gateway Hotel Marine Drive Ernakulam 4.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Taj Residency Ernakulam Kochi
Taj Residency Ernakulam Hotel Kochi

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