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“Comfortable stay” 4 of 5 bubbles
Review of The Gateway Hotel Marine Drive Ernakulam

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The Gateway Hotel Marine Drive Ernakulam
Ranked #3 of 29 Hotels in Ernakulam
Certificate of Excellence
Sammamish, Washington
Level Contributor
129 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Comfortable stay”
4 of 5 bubbles Reviewed May 11, 2014

This is a good hotel located at the city center. However, if you are on a business visit and need to visit the new Leela InfoTech Park, then this might not might be the right choice for you.

The staff is very polite and accommodating. Even though I had asked for a king/queen bed room, I was given a room with twin beds. They were quick to rectify this though.

The tariff is reasonable for a Taj Group hotel. The rooms are spacious and well maintained. The breakfast options definitely need an uplift. They haven't changed for over two years! Not the standard of breakfast that I am used to at a Taj Group hotel.

If I do have work in the city again and my office location is nearby, I would definitely pick this hotel.

Room Tip: Get a room facing the waterfront
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  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Amit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, May 11, 2014
Dear Guest

Thank you for the feedback. We are glad that you had a very welcoming experience at the hotel and thank you for all the positive ratings of the experience.

We have discussed your feedback on the breakfast & our chefs are doing the needful changes, your comments in full will certainly be distributed at all levels .We take our guest comments positively as it gives us a feedback were to improve.& to maintain high standards of product and service .Feedback such as yours go a long way in helping us to meet the standards through continuous improvement and we thank you for the feedback.

Me & my team would love to see you again at the Gateway Ernakulam and help you to create some unforgettable memories.

Warm Regards

Sumit Nayar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,087 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (297)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Gandhinagar, India
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 1, 2014

An excellent hotel operated by the Taj Group . It is centrally located . Rooms are very nice and clean . Food quality is excellent . Staff is professional and very helpful . It is always a pleasure to stay in a TAJ group hotel .

Room Tip: Sea facing rooms are preferred .
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bsingh1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, May 5, 2014
Dear Guest

Thank you very much for your lovely review and for taking the time to share your experience with Tripadvisor.

I am very happy to know that you had a wonderful stay. I am also delighted to read that you found our team very friendly and helpful and that you very much enjoyed your culinary experience. Please do come back to stay with us the next time in Kochi, we will love to see you again and help you to create some unforgettable memories.

Warm Regards

Sumit Nayar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire, United Kingdom
Level Contributor
73 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed April 25, 2014

My place of choice in Ernakulam which is the commercial and shopping hub by Cochin. Its a Taj property and as you would expect is immaculate in decor and facilities, the food and wines are good and the staff are so courteous and quick to help.

Its close to shopping and MG road, located on boulevard where you can walk in the evenings and close by a ferry station where you can get to Fort Cochin in 15 minutes.

The pool is too shallow and that's my only gripe here ... been to Cochin a number of times and I always only stay here.

Room Tip: Sea facing rooms are worth the view ... through the port you can see the mouth of the Arabian Sea.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sanj67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, April 26, 2014
Dear Guest,

Greetings from the Gateway Hotel, Ernakulam!

This has reference to your feedback pertaining to your stay at the hotel .At the outset, I would like to thank you for your patronage of Taj Hotels Resorts and Palaces.We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try the different aspects that the unique culture of Kerala and the destination offers.Being in the city centre gives us the unique advantage of both proximity & the beautiful view of the mouth of the sea which is treat itself .I am pleased to know that we were able to deliver upto your expectations & will continue in this endevour.

Me & my Team look forward to welcome you back soon.

Warm Regards

Sumit Nayar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littlehampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 25, 2014

We have just returned to the UK after a fantastic trip to India. We spent 6 nights at this hotel and really loved it. The staff are friendly, well-mannered and very polite. We would recommend this hotel to anyone who wants quality and class. We felt safe and really enjoyed the service and would go there anytime again.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank selvigough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, April 26, 2014
Dear Ms Gough,

Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us.I am also delighted to read that you found our team very friendly and helpful . We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try the different aspects that the unique culture of Kerala and the destination offers. At the same time, one would not even realize how the vacations have breezed past them. Apart from Bubble we have the all new Pan Asian restaurant "Sian" which offers a unique oriental experience of Chinese, Japanese & Thai options.

Me & my team await to welcome you back to the hotel very soon.

Warm Regards

Sumit Nayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed April 25, 2014

We stayed at Gateway on new year's eve. Nice establishment with endless views to the waters. We got a nice view, staff were friendly, charged us for breakfast but when we pointed out that the tariff was inclusive of a buffet, reversed the charges quickly. Room service by the way was expensive but there are numerous fine food options in the city. There is a side walk that is excellent for morning walks.
The concierge was useless and could not help us in any way. Overall, this is a Quality establishment, friendly but untrained staff - at least some of them, over priced food but worth a visit.

Room Tip: Ask for a room with a view to the water, Higher floors better, Go down to the reception staff an...
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank teshil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, April 26, 2014
Dear Guest,

It is a pleasure to read your review, your comments in will certainly be communicated at all levels .We are definetly looking into the food pricing & the concierge services. I assure you that the lapses which were felt by you are noted & are being actioned .Overall thank you for leaving such positive comments regarding the staff .

We wish to welcome you back at the Gateway Ernakulam.

Warm Regards

Sumit Nayar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed April 17, 2014

Such a great feeling visiting this hotel. Their hospitality is so god. You feel at home..I just love the food they serve especially sea food. simply mouth watering. They serve such heavy breakfast you just cant resist. I just love visiting this place. The sea view rooms are very nice to stay if you get.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sudha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimshy, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, April 17, 2014
Dear Guest

Thank you for the review and positive ratings of services and facilities you have experienced.

We are glad to know that you had an excellent stay here and thoroughly enjoyed the offerings at the Restaurants.

Your feedback has been shared with each and every one in our team. Feedback such as your's will go a long way in motivating the team and provide a better experience to all our guests. We thank you for the same.

Look forward to have you with us in the near future.

Thank You & Regards
Sumit Nayar
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 17, 2014 via mobile

Located at marine drive way in ernakulam Hotel Gateway is excellent in all aspects. Before used to stay in Hotel Dream but Gateway is excel in all aspects. Evening times can have a walk throught the local market and enjoy the walkway along the drive way. In evening enjoy the boat ride arranged by hotel itself. Enjoyed a lot during the stay.

Stayed April 2014, traveled solo
Helpful?
Thank Tirumalesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jimshy, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review, April 17, 2014
Dear Guest

Thank you for the feedback and excellent ratings of services and facilities you have experienced.

Your feedback has been shared with each and every one in our team. Feedback such as this goes a long way in motivating the team here and inturn provide better services for our guests. We thank you for the same.

Look forward to have you with us in the near future.

Thank You & Regards
Sumit Nayar
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel Marine Drive Ernakulam

Property: The Gateway Hotel Marine Drive Ernakulam
Address: Marine Drive, Ernakulam, Kochi (Cochin) 682011, India
Phone Number:
Location: India > Kerala > Kochi (Cochin) > Ernakulam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ernakulam
#2 Spa Hotel in Ernakulam
#3 Business Hotel in Ernakulam
#3 Family Hotel in Ernakulam
#3 Romantic Hotel in Ernakulam
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Gateway Hotel Marine Drive Ernakulam 4.5*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Indian Hotels Company Limited, Booking.com and Hotels.com so you can book your The Gateway Hotel Marine Drive Ernakulam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Taj Residency Ernakulam Kochi
Taj Residency Ernakulam Hotel Kochi

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