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The Gateway Hotel Marine Drive Ernakulam
Ranked #3 of 30 Hotels in Ernakulam
Certificate of Excellence
Reviewed April 20, 2013

Decided to treat ourselves to a 5 star hotel to end our holiday and went for the Gateway being close to the center of Ernakulam. However this place is a complete money taking establishment, the rooms are pretty expensive relative to India yet the restaurants there are overpriced, charging 95 rupees plus tax for a bottel of water!!! You have to pay for internet 150 rupees plus tax for 30 mins!!! Our room was Okay, however certainly not to the standard you would expect of a high star hotel. The staff are friendly enough, however you feel they just want to be tipped all the time. I would stay there again but just be mindful that there are good eateries just minutes away on foot from the hotel. Lastly the facilities are okay at best, the pool is nothing special nor are the steam room and gym etc. They do give you 1 thing for free, that is a fruit juice when you arrive and i advise you to drink it all as everything else you'll be paying through the nose for!!!!

  • Stayed: April 2013, traveled with family
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Thank tomwatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded April 22, 2013

Dear Guest,

We would like to thank you for your TripAdvisor review.We apologies for the inconvenience you have faced during your stay at Gateway Hotel Ernakulam .We understand the feedback mentioned by you must have been annoying. We assure you that we will definitely resolve the issues mentioned by you.

Me & my Team look forward to welcome you back soon at Gateway Ernakulam.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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930 - 936 of 1,205 reviews

Reviewed April 16, 2013

Good hotel, perfect location and very helpfull and friendly staff specialy the reception and conceirge. No complains except the carpets on the floor lobbies requires cleaning.

The room and the food were of high standard and the service wsas exeptional.

Room Tip: take a room facing the lake
  • Stayed: April 2013, traveled as a couple
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Thank AndrewColombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded April 18, 2013

Dear Guest,
Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. Apart from Bubble we have the all new Pan Asian restaurant "Sian" which offers a unique oriental experience of Chinese, Japanese & Thai options. We have noted your feedback on the carpets & are doing the needful.

Me & my team look forward to welcome you to the hotel very soon.

Warm Regards

Sumit Nayar

Front Office Manager

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Reviewed April 16, 2013

Property by Taj located at Marine drive which offer a beautiful walk in morning and evenings. Have a good coffee shop which server excellent spread of Breakfast. However room service was a disaster, especially on day of my stay as there was a banquet downstairs and hotel offered room on each floor to guest, each room and corridor on floor was loaded with outside guest drinking merrily and making lot of noise. Room service took over an hour to serve the snacks.
Other then that experience the property is decent esp. if you have business in the city.

Room Tip: Try to take a room facing sea
  • Stayed: April 2013, traveled on business
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Thank yogichoudhary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded April 17, 2013

Dear Guest

We would like to thank you for your TripAdvisor review, We are pleased you enjoyed your stay with us.

Although we are delighted to read that you enjoyed you stay at Gateway Ernakulam.We apologies for the inconvenience you have faced during your stay at Gateway Hotel Ernakulam ., We understand the feedback mentioned by you must have been annoying. We assure you that we will definitely resolve the issues mentioned by you.

Me & my Team look forward to welcome you back soon at Gateway Ernakulam.

Warm Regards

Sumit Nayar

Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2013

This is a very expensive hotel to stay in and the staff can be very unhelpful at times. This does not apply to all staff and mainly refers to reception / travel desk staff. Be warned, your stay will cost a lot more if you eat in the hotel, drink in the bar, use the Wi Fi, have laundry done or get them to arrange a taxi.

The Bubble Café is advertised in guide books as the only 24 hr café in Cochin but when I tried to get a cup of tea at 2am (jet lag), it was closed.

The hotel is in a good location on Marine Drive and it is a short walk from the main Ernakulum ferry terminal and a range of shops and restaurants. There is a good outdoor swimming pool with changing facilities and very helpful staff. However you are visible from Marine Drive to all walking past and various smells do tend to impact on your enjoyment in this area.

The hotel room was cramped and was in average condition. The bathroom had a large picture window into the bedroom which meant that every time someone used the bath or toilet they had to shut the blind. Also this large window was not fitted with safety glass and is was right next to the bath where it would be easy to slip and fall against it.

Although we had booked and paid for an extra bed this was not available when we arrived after 16 hours of travelling, and it took reception at least 1 hour to resolve the issue.

Although we booked and paid through Expedia for two adults and a child, the hotel sent a number of emails, prior to our arrival, trying to charge extra for the third bed and this took some time to resolve.

My advise if you are staying here is to get out as much as possible and eat in some of the excellent hotels / restaurants in Ernakulam, buy your drinks and provisions at the supermarket in the Bay Pride Mall, rent a Wi Fi dongle or get a local Sim card, and what ever you do, don't book a taxi through the hotel.

The hotel initially quoted as about Rs 1,700 to pick us up from the airport when we booked, but subsequently inflated this price to over Rs 2,000. We cancelled this and booked a A/C taxi in the arrival hall at Cochin International Airport for a third of this price.

If you walk outside the hotel Tuk Tuk's are easy available and very cheap (don't pay more than Rs30 anywhere locally, and there is a parking area opposite the hotel where taxis sometimes park. We took a Tuk Tuk all the way to Fort Cochin although you might be better using a taxi.

Room Tip: This is a business hotel so can be noisy but it is worth trying to get a room with a view of the wat...
  • Stayed: December 2012, traveled with family
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1  Thank Joey1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded April 14, 2013

Dear Guest,
Thank you for your feedback on the Trip Advisor, it is a pleasure to read your review, your comments in full will certainly be distributed at all levels .We take our guest comments positively as it gives us a feedback were to improve. I once again thank you for your patronage with the Taj Hotels & Palaces.

Me & my team wish to welcome you back at the Gateway Ernakulam.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2013

A very good overall experience be it room, service, food. The sea view room was not available at the time of booking but we we were surprised by the view as soon as we entered as they offered us a sea view room. The service was the best part. It was not just quick but also very personalized. My car broke down and the hotel managed to call and deal with the Hyundai service personal whereas we were free to roam around in the city. The hotel restaurant bubble cafe' was superb too. The location can't be better, right on the coast and we took a jetty right behind the hotel to go to Fort Kochi. The Travel desk person as well helped and guided us on various options for Alleppey house boats even though their own facilities were already booked.
A vacation to remember.

Room Tip: Go for the Sea view room.
  • Stayed: March 2013, traveled with family
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1  Thank Anoop_KA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded April 11, 2013

Dear Guests,

Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try the different aspects that the unique culture of Kerala and the destination offers. At the same time, one would not even realize how the vacations have breezed past them.Apart from Bubble we have the all new Pan Asian restaurant "Sian" which offers a unique oriental experience of Chinese , Japanese & Thai options.
Me & my team look forward to welcome you to the hotel very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013 via mobile

I have stayed with the taj many times,and in this particular hotel thrice before,but this time, I was surprised with what awaited me. Check in was quick,staff very courteous,took us to our room,explained everythin. All top notch. First shock was when we found the comode to be stained,not properly washed. Then, a totally mean number of toileteries with a board that said just ask for more..but seriously,how many of us would like to do that anyways. And then,they had kept only one towel when we were two. The bed was also a "king" bed,made my putting together two single beds,with lots of space between the mattress that my phone kept fallin through the gaps.
Evening cruise was complimentary and beautiful. Had a fun time. Food was pretty good too at the GAD. Room service did not have any cocktails, just reguklar drinks. Breakfast was the bad part. They had a good selection. But i had ordered a pancake when the came and specially asked me to have something from the live cookin.i waited quiet a long time,but it never came. It was sad,seeing the usually great taj service, erring like that. But the food was good. No contest.
Check out was a breeze too.
Overall, it was a individual bad experience. I hahe stayed with them before and it was a great experience. I complained and they said they re takin corrective measures, so i hope they will. Will i go back again? I will. They even told me they would be happy to do something to make up for the bad experience. Though that never happened,they had the good heart to atlweast respond to a complaint.

  • Stayed: April 2013
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1  Thank travelbugsy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

stayed in this hotel this month....booked a sea view room and found nothing good about this hotel, just ok views though staff is really good and cooperative overall a decent hotel. evening cruse is a good treat to eyes.

Room Tip: overrated hotel
  • Stayed: April 2013, traveled with family
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1  Thank Rounak j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded April 9, 2013

Dear Guest,
Thank you for your feedback on the TripAdvisor, it is a pleasure to read your review, your comments in full will certainly be distributed at all levels .We take our guest comments positively as it gives us a feedback were to improve.I once again thank you for your patronage with the Taj Hotels & Palaces . Me & my team wish to welcome you back at the Gateway Ernakulam.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel Marine Drive Ernakulam

Address: Marine Drive, Ernakulam, Kochi (Cochin) 682011, India
Phone Number:
Location: India > Kerala > Kochi (Cochin) > Ernakulam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Ernakulam
#3 Family Hotel in Ernakulam
#3 Business Hotel in Ernakulam
#3 Romantic Hotel in Ernakulam
#3 Luxury Hotel in Ernakulam
Price Range: $75 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gateway Hotel Marine Drive Ernakulam 4.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Taj Residency Ernakulam Kochi
Taj Residency Ernakulam Hotel Kochi

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