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“Still needs to get its house in order.”
3 of 5 bubbles Review of Holiday Inn Cochin

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Holiday Inn Cochin
Ranked #4 of 29 Hotels in Ernakulam
Certificate of Excellence
everywhere
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Still needs to get its house in order.”
3 of 5 bubbles Reviewed July 12, 2012

This hotel still feels extremely new in the way that it is run and managed. First, the cons - While the rooms are nice, the bathrooms are extremely poorly designed. You either run the chance of smashing the glass shower door on the towel rack or leaving it open to have the main bathroom door crash into it. Most of the staff have serious trouble communicating in english. This can be sorted with further training I would think. Housekeeping is just a disaster. Despite there being two guests in the room, they only provided us with one set of towels etc. Trying to get extra towels was an extended exercise involving 3 trips by housekeeping and 5 phone calls to the staff. The reason- "1 bath towel and 4 hand towels" apparently gets lost in translation. They don't do the greatest job cleaning the room either.

Internet - do not expect to have an internet connection at this hotel because their IT dept and infrastructure are rooted in the year 1996. It is painfully slow and absurdly expensive (like all hotels) and intermittent. We also had a deal that supposedly had free internet. That meant one prepaid card for only one resident of the room for 3 hours a day. Seriously! And they absolutely refused to give us a second one even though we paid for double room.

Pros: The bar is a great little spot in a town where there is very little to do post 7 pm. The main guy behind the bar is extremely engaging and cooperative when it comes to his guests. We enjoyed our time there.

The cafe actually has a really interesting menu that is worth checking out.

Breakfast at the hotel isn't bad either.

All in all, this property still needs time to find its bearings, appropriately train staff or pay higher wages to attract better quality staff. It definitely needs to look into being a really modern business hotel by having facilities that any place should in 2012 - such as the internet and into possibly having more experienced industry professionals at the management level.

I also wasn't happy with the security at this hotel. There are too many random people walking in and out of the hotel and on different floors because of multiple establishments on the first two floors. Floor access should be restricted to guests only.

Finally, the property has a beautiful pool but nothing around it is set up yet. They are yet to have a bar operational there.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cayenne75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raju2362, General Manager at Holiday Inn Cochin, responded to this review, August 31, 2012
Thank you for contacting the Holiday Inn Cochin regarding your experience during your recent stay. I greatly appreciate you taking the time to give us your valuable feedback, regarding the various issues that you faced whilst on your stay.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Look forward for your next stay at Holiday Inn Cochin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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852 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (179)
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Mysore
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed July 9, 2012

On the view from outside, the Holiday Inn does not impress much, but that scene changes completely when you enter the premises. I was pleasantly surprised when I entered the lobby of the Holiday Inn- the ambiance was sophisticated and very very classy.
The staff are very courteous and even the valets greet you with a pleasant smile, which speaks volumes of the class of the hotel.
The interiors rival that of any star hotel in the west, and I came to know that a great deal of work went into creating this nice place.
The restaurant is quite nice- it's big and neat. The brunch buffet served on weekends is worth every penny, and the food is great. The chefs & waiters are very courteous, and serve with a smile. The only minor problem we had was with the live band, which was playing a bit on the louder side, motivating us to take up a table on the far side, since the kids were clearly uncomfortable- but that is the only minor grouch I had, and can be overlooked. There was also a nice play area for the kids- with inflatable toys and slides.
There is an Italian cafe serving good fare, and also a decent pub with a good selection.
The rooms are very nicely done, and value for money. Showers work well, bathrooms are spotless and hot water all through the day.
This hotel will definitely do well if they keep up the current standards.

Room Tip: Choose rooms which do not overlook the main street, because of higher noise levels. It's basical...
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indrajit s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Cochin, responded to this review, July 11, 2012
Thank you for contacting the Holiday Inn Cochin regarding your experience during your recent stay. I greatly appreciate you taking the time to give us your valuable feedback.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Look forward for your next stay at Holiday Inn Cochin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed July 8, 2012

Well, I'm an IHG member and chosen this hotel for being a member of IHG/PC. It was pretty good experience though some things can be improved. The good points are that the hotel seems to be new or well maintained, was not very far from the airport (about 30mins drive) and was well staffed. However some things which can be improved are 1) Faster check-in process as it took us nearly 15mins to checkin and this is even when I'm and my friend were Platinum members. 2) Food options at the buffet were plenty but the menu was not very well thought of .. it was a mix of everything and a very basic menu. Deserts were ok but compared to other properties of HI around India, this was not very good.

Overall the hotel was comfortable and I will return on my next trip for sure.

Room Tip: Yes, the higher floors are good option and quieter.
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelfreakk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Cochin, responded to this review, July 11, 2012
Thank you for contacting the Holiday Inn Cochin regarding your experience during your recent stay. I greatly appreciate you taking the time to give us your valuable feedback especially with regards to your delayed check - in process.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Look forward for your next stay at Holiday Inn Cochin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
75 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed July 8, 2012

I visit kochi after a very long time and wasnt too sure about which hotel to pick. Thanks to trip advisor, got to know about this place.
It was a good choice. Baring the fact that it is on bypass and slightly away from the city center, I think it was a good choice.
This new hotel is well maintained and has good rooms. Dont expect fancy, but good, functional.
the food is great. Apart from the well spread breakfast, the in room dining was also very good.
I would recommend this to any traveller, if he is ok with a 15 min extra drive from city center

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bimalsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Cochin, responded to this review, July 11, 2012
Thank you for contacting the Holiday Inn Cochin regarding your experience during your recent stay. I greatly appreciate you taking the time to give us your valuable feedback.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Look forward for your next stay at Holiday Inn Cochin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
del
Level Contributor
156 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed July 7, 2012

good new property, nice rooms spacious, but the problem is location, it is little away from the city and business centre.

food is good, the restaturants are nicely done though the front office seems little confused, but over all good value for money

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chaturvedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Cochin, responded to this review, July 11, 2012
Thank you for contacting the Holiday Inn Cochin regarding your experience during your recent stay. I greatly appreciate you taking the time to give us your valuable feedback.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Look forward for your next stay at Holiday Inn Cochin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, India
Level Contributor
303 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 bubbles Reviewed July 4, 2012

The property is really nice and in a good easily accessible location. The rooms are fantastic except for a see through bathroom. The buffet spread during breakfast and dinner is awesome with some local flavours and international ones. The service is also excellent.

Room Tip: Choose road side rooms.
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PremPandurangam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Cochin, responded to this review, July 11, 2012
We would like to thank you for your stay with us and your positive comments, which go a long way in maintaining our hotel standards and services.

Look forward to welcoming you back to Holiday Inn Cochin on your next visit to Kerala
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 3, 2012

Centrally located hotel with good clean rooms. Loved the service and it was reasonably priced too. The Italian restaurant is a must try. The rooms are a trifle small though. Decor is good but their general menu can be expanded with a few more options.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sam831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Cochin, responded to this review, July 11, 2012
Thank you for contacting the Holiday Inn Cochin regarding your experience during your recent stay. I greatly appreciate you taking the time to give us your valuable feedback, regarding having more options on the menu.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Look forward for your next stay at Holiday Inn Cochin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cochin

Property: Holiday Inn Cochin
Address: Chakkaraparambu Junction 33/1739a | National Highway ByPass, Vennala, Ernakulam, Kochi (Cochin) 682028, India
Phone Number:
Location: India > Kerala > Kochi (Cochin) > Ernakulam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ernakulam
#2 Family Hotel in Ernakulam
#3 Luxury Hotel in Ernakulam
#4 Romantic Hotel in Ernakulam
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Cochin 4.5*
Number of rooms: 211
Official Description (provided by the hotel):
Holiday Inn Cochin is Kochi's fresh destination for everyday people which offers the assurance of an international brand while capturing the essence of true Kerala hospitality. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Cochin Hotel Kochi (Cochin)

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