I stayed here for one night prior to flying the next day from Cochin airport. My attempts to get help from reception to book a taxi were met by a complete lack of interest. I was told that the travel agent would be at his desk at 8 pm but he didn't turn up, so I asked the receptionist if he could book me a taxi. He shrugged and said I should go out in the street and find an STD telephone place and call for a taxi from there.
The internet wasn't working. The room was ok for the price. Not the most satisfactory experience.