Well, here's my review....
I travelled with my 2 kids (5yrs and 3 yrs) and hubby.
We booked the privileged rooms.
Just to give a small background on myself, I've travelled the world,stayed at many resorts and hotels.
First off, the location from the airport is great!! About 35 mins from the cancun airport! Our transport was a minivan!!! Which was great!! No stopping at other resorts!!
We arrived at the hotel at 10:30am-room was not ready. Finally checked in at 3:30pm!! It was a little difficult with kids since they were up so early... They got a little tired from roaming the resort and playing in the ocean.
Ocean/beach: beautiful!! Soft, powdery white sand, turquoise waters, long beach to walk!! I was impressed!!!
Pools: nice! They slope in.. Easy for kids! The kids enjoyed it.
Hotel room: we booked the privilege room. The room was kind of updated... The bedroom portion was updated, but the bathroom room portion was not. The tiles and grout are cracking, dirty.
(Parents, there is no tub to bathe kids.. Only a small shower.)
The lighting in bathroom is dim... No pressure in shower or toilet.
Towels were always clean.
It would be nice to have updated bathrooms so you feel like your on a vacation and not using the public community pool washrooms.
That was my only problem with the rooms.
Beds were comfy... Never had a problem sleeping on it.
It's set in the jungle so lots of bugs and small tiny lizards seems to get it the rooms.
Bring string to use as a makeshift clothes line on balcony.
We stayed in building 4.
Staff: cleaning staff were sweet. Always left us towel animals. (We tipped)
The restaurant staff... Not friendly. Not mean... But not friendly. Just going through the motions of their job. (We always tipped no matter what).
The animation team... They did the best they could. Alice (from the UK) is really sweet. And Jesus was cute too. They work super hard!!! All day and night!!!
The guests are exactly what the other reviews state. They are Europeans, or French Canadians mostly.
We are Canadians as well from Toronto (we dont speak french) the overall vibe in the hotel was 'everyone kept to themselves'. I don't think the Europeans are snobby... I think they came to relax. Not to socialize.
If you are looking to meet new people and party it up... Don't come here.
Kids club: it was ok. They take a 3 hr break for lunch. You must pick up your child. The week we were there, there were not many kids in the kids club. Maybe 4-5 at most. Most of the kids did not speak English, but kids always managed to communicate somehow. The kids club team was nice, only 1 spoke English. The other ones only spoke French and Italian.
It's a basic set up... Nothing spectacular.
My 5 yr old son enjoyed it everyday and loved attending. So it was fine.
Food: I'm not a picky eater. So I found they had lots to offer. It tasted fine and I was full every meal.
The Italian a la carte was the best a al carte. I guess the cater to a lot of Italians, so they better get it right!
My kids enjoyed eating whatever I put on their plate. (I'm not a hot dog and hamburger mom) they ate everything fine. Lots of fresh fruits available.
TOWEL GAME IN FULL EFFECT!!
We had to get up at 5:30am to get sunbeds under a straw hut for shade!!!
Otherwise, if you don't care for shade get up whenever... Lots of sunbeds with no shade at any given time.
By 6:30am.. All the shaded sunbeds were gone!!!!!
Another thing that peeved me was.. NO ONE monitors the privilege side of the beach sunbeds!!!
Lots of NON privileged bracelets were on the privileged side of the beach!!! It bothered me because I've payed my price to upgrade and have exclusive beach side and sunbeds!! (Maybe I didn't have to get up at 5:30am to reserve my sunbed if the non privilege guests didn't take them all).
We were on a 10 day trip there, on day 5 they put a notice on our door that we could be have a 'complimentary upgraded' to a suite at the catalonia riviera maya hotel. (30 mins away)
I assume that they were overbooked and they needed the rooms.
Well, after 5 days at this resort... We decided to take it. (We have been to catalonia Rivera maya before, the beach is horrible there but I preferred the layout and vibe there) the high winds at playa maroma beach made it difficult to sit at the beach or enjoy water anyways with young children. We gladly took their offer.
Overall, this hotel is ok. I wish trip advisor allowed half stars ratings... Because I'd give a 3.5 rating. But I gave 4.
If you are a beach person... Definitely come here. If you're looking for an overall great vacation go elsewhere.
- Official Description (provided by the hotel):
- Catalonia Playa Maroma is situated in the Mayan Riviera, at only 35 kilometers south of Cancun and 20 kilometers north of Playa del Carmen. Regarding to the Travel Channel, Playa Maroma is one of the most beautiful beaches of the world. The typical Mexican decoration with its vibrant colors and palapa roofs surrounded by the native jungle make this resort the perfect place to spend a wonderful vacation. The Mayan World has to offer a lot to its visitors. ... more less
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- Also Known As:
- Catalonia Playa Maroma Hotel Playa Del Carmen
- Catalonia Playa Maroma Del Carmen
- Playa Maroma