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Belmond Maroma Resort & Spa
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Reviews (1,256)
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Reviewed August 27, 2013

We have stayed in some of the best hotels in the world (Oberoi,Peninsula, Four Seasons,etc.) and the Maroma Resort belongs to this category. It is not a matter of luxury as you can not compare a beach resort with a city hotel but indeed you can compare them in terms of service, amenities or food quality.
In terms of service, the Maroma Resort is unrivaled.The staff is as attentive as in a top Japanese Ryokan but friendly at the same time: they know your name from the first day and do their best to make you feel at home (which they do!). You can ask them anything you want and they will do their best to please you. And I mean anything: if you want to eat something that is not in the restaurant menu they will cook it for you.
The food is very good. It tries to please both international tastes as well as Mexican ones. On the Mexican side, the ceviches are outstanding while the breakfast is amazing: fresh fruit and juices, recently baked bread and a different assortment of dishes.
Regarding the beach (which is probably the main reason you would want to stay at Maroma) it is probably the top hotel beach in the Cancun-Playa del Carmen area. The views from our suite were simply incredible. And the beach service is probably the best we have ever had: incredible beach beds, great food and drinks and exceptional staff (as the number of guests at the hotel is below 70 you always find where to lie in the beach).
We will certainly be back to the Maroma Resort. It is expensive but worth it. We at last have found the perfect hotel for a beach holiday in Mexico.

  • Stayed: August 2013, traveled as a couple
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4  Thank GlobetrotterMX_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded September 1, 2013

Thank you so much for taking the time to share your kind comments during your stay with us. It makes us very happy to read your lovely experience in our little paradise! Every day, we do our best to care for our guest desires and comments like your inspire us to continue our mission. Our cuisine is designed to help you discover the Mexican Gastronomy as you said, making sure to please even the most exigent palate. Regarding the quality of our ingredients, is possible due to our work with local suppliers that hand craft their agricultural products to offer the quality we aim in our gastronomic experience. We will make sure to share your lovely review with our Food and Beverage Team. We are looking forward to welcoming you back in your Mexican home.

Kind Regards,

Federico Echaiz
Managing Director

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Reviewed August 25, 2013

Just returned home from our first stay at Maroma Resort and Spa it was on my bucket list and was not disappointed .
As you enter the road to the resort you think what have I gotten myself into, as the road is quite bumpy
You are then met at the entrance by the most gracious staff who call you by your first name and
Offer you a cold glass of juice to welcome you. You are given a tour of the property then taken to your room to be checked in privately .
Coffee service is included in your room rate and is delivered to your room patio daily at the time you specify.
Breakfast is also included in the room rate . The highlight of our day was enjoying a wonderful made to order breakfast with fresh squeezed juices, homemade pastries, jams, fresh fruit ,, and anything you want on the breakfast menu as you sit outside looking at the beautiful beach.
Pros: no need to get up at the crack of dawn to reserve beach chairs.
Room AC is excellent
Water in ocean was warm with small amounts of Seagrass
Service was excellent!
If you are a picky eater as I no problem as head chef is very available to talk to and will do everything possible to make what you want!
Beautiful long stretch of beach for nice walks
Cons : fruity drinks could be improved
We would go back in a heart beat as this was a very relaxing, restful vacation

Room Tip: We were in room18 garden view room, did look at a master suite ocean view and it was awesome so maybe next time we would upgrade
  • Stayed: August 2013, traveled as a couple
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1  Thank Ann Barket S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded August 30, 2013

Dear Ann,

Thank you for taking the time to share your experience and kind review. We are delighted to read that we exceeded your expectations and mostly that we will have you back with us. It is always a pleasure to find out that even if you had special food requirements, we were able to pamper you; I also agree with you that breakfast at Maroma is a very unique and authentic experience to start your day! We are glad you enjoyed so many of our activities and the food. We look forward to welcome you again in the not too distant future!

Kind Regards,

Federico Echaiz
Managing Director

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Reviewed August 22, 2013

I will start out by saying thank you to the staff of this superb resort. Make no mistake, this place cares about their guests. I married on the beach with my wife and could not have hoped for a better experience. I thought Andreas was the perfect ambassador for Maroma. I'm not sure if I will encounter such an experience again. Long story short - this place lives up to its reputation and more. No matter what your holiday is, this resort comes through with shining colors.

Thank you Maroma,
Hope to visit again - regards, the Hagens.

  • Stayed: July 2013, traveled as a couple
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Thank doyourresearch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded August 23, 2013

Dear Mr. and Mrs. Hagens,

Thank you so much for taking the time to share your experience with our trip advisor readers and choosing us for such an important date where we had the honor of being part of. We truly appreciate your kind comments and we are delighted to read that we have left a smile on your memory for a lifetime. We have shared your lovely comments to our Family as it gives us the daily inspiration we need to continue protecting and improving our little paradise.

We look forward to pamper you on the near future and hopefully with new members in your family!

Kind Regards,

Federico Echaiz
Managing Director

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Reviewed August 20, 2013

From start to finish, our trip to Maroma was perfect. The beach is gorgeous and the food is exceptional. By far the best part of our trip, though, was the staff. They are extremely friendly and go above and beyond to make sure every need is attended to. They always address you by name ,which is very impressive. The resort is small, about 60 rooms, and at times it felt like we were the only one's staying there. We can't stop raving about our trip and will definitely be returning to little slice of heaven.

Room Tip: Room 43 was tucked away, right by the spa. We had direct access to one of the pools from our veranda.
  • Stayed: August 2013, traveled as a couple
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Thank cjwcharleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded August 22, 2013

Dear CWJ Charleston,

Thank you so much for your kind comments and for taking the time to write your review. We are delighted to read that you enjoyed your stay in our little paradise!

We look forward to welcome you again in the not too distant future in your Mexican home.

Kind Regards,

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Reviewed August 10, 2013

This hotel was the one where we should be relaxing after a 10-day journey around Mexico. Customer service team was very attentive answering our emails before arrival, as well as during our whole stay. Of course, the first impression was strange - driving for around 10 minutes through some kind of jungle (and it was after sunset!) was alarming. However then all the worries disappeared. Warm welcome, check-in in your room, VERY nice and spacious rooms, comforting bath - basically everything of a first class.
Breakfast is REALLY delicious. I would rate it even better than the dinner. Many travelers say about first-class cuisine - I wouldn't rate it that high, but it's indeed of a very good quality - better than in most good hotels.
Go for the Historic Dinner - I would think that it was my best and most delicious meal during my 9-day stay in Maroma.
The beach. My feelings are split. One the one hand, the beach is very good. The staff cleans it a few times a day, the service on the beach is very good. On the other hand (and it's definitely not the fault of the hotel!!!), it's the tide and wind - they bring plastic cups, bags, sea weeds that make the swimming not very pleasant.
The only thing that the hotel is lacking is fast taxi service - you have to wait for at least 15 minutes before the fastest taxi arrives to reception. As the the rest - relax. The hotel staff will take care of everything.

  • Stayed: February 2013, traveled as a couple
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2  Thank aran_bako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded August 23, 2013

Dear Aran_Bako,

Thank you so much for taking the time to share your kind comments. It pleases us to know that not only did you enjoy your holiday, but that your arrival experience went from mysterious to marvelous! We truly appreciate your feedback and we will work hard as we believe we can improve on perfect and make our little paradise even better for your next stay. We look forward to welcoming you back here again and again.
Kind Regards,

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