I stayed at EDM for an amazing three weeks from the last week of January until 14 February, 2009. I had the most wonderful relaxing time in this beautiful hotel and experienced all inclusive gourmet food for the first time.
Have to say, well done to the excellent General Manager, Alfredo Santamaria, who is very personable and knows how to deliver a top class service. The staff are so friendly and work very hard to please guests. All of the staff appeared to really enjoy working at EDM and that is a good indication and reflection of the excellent managerial skills of the top man, Alfredo Santamaria.
Having been fortunate to stay for three weeks at the hotel, I can honestly say that the quality of food, housekeeping, restaurant service and friendliness of the staff remained a high standard throughout my whole stay. Being a solo traveller, I was made to feel most welcome and treated with the utmost courtesy.
I stayed in the new section, Room 302 which is a swim-up jacuzzi room. It is truly amazing and one of the best rooms I have ever stayed in and I have travelled widely across the world. So clean and spacious with a fantastic comfy bed. Slept like a baby! The room is very close to the beach and has clear views of the ocean beyond the landscaped areas. Isabelle kindly helped to secure me this room which was my personal preference.
The bathroom has inside and outside showers, numerous thick soft white bath towels, and decorated to a high specification. Plenty of wardrobe and drawer space. Lovely large veranda with a double bed, chairs and sunloungers.
The room is very clean, spacious and neutral colours to add to the relaxing ambience.
EDM has a choice of three restaurants, Japanese, Italian (Milo) and Mexican/world (Sabores). Breakfast was always delightful in Sabores restaurant. Maurice and Flor always greeted me with their friendly faces. The menu offers a good selection of choices and after a few days the waiters and waitresses got to know what my usual choices were. Everyone was so pleasant.
Maurice who is in charge of Sabores is very professional and competent. He speaks very good English and told me about Holbox island where there are nice sea shells. On my last day he kindly gave me some of the shells he had collected on his last visit to the island with his family. What a lovely kind person!
I loved to eat in the Italian restaurant, Milo, at night because Italian food is my favourite but I also tried the Japanese and Sabores at night too. The lady concierge was very polite and helpful (her name escapes me).
My special evenings were the Italian night on a Thursday when a lady opera singer entertained the guests in Sabores. She had the sweetest voice and so powerful. Excellent! I was lucky enough to hear her sing 3 times!
My only disappointment was on my last evening when a small group of rude drunken guests (who had just arrived at the hotel) spoilt the Italian evening by swearing and talking too loud during the operas singer's performance. It was most annoying and regrettable that adults in their late 30's/early 40's had no respect for other guests in the restaurant who were trying to enjoy the performance.
I also experienced the Moonlit Sky meal. A 5 course lobster meal with champagne, candles, the stars and the sound of the sea lapping beneath. A truly memorable night!
Great for lunch and sarongs allowed. My favourite was the Mexican BBQ. Freshly prepared food on the beach, strong drinks and Mexican music playing. The food was excellent as always. The Guacomole scruptious.
The beach is amazing but there are no sea shells! I missed collecting sea shells as a momento. Lots of places to relax and enjoy watching the pelicans diving for fish. Unfortunately, a number of guests reserved beds with towels early in the morning but then never used them. Slightly irritating especially if guests have no intention of using the beds during the day. Why earmark them? I enjoyed long walks on the beach for miles with the sea breeze in my face.
Jackeline, Catarina, Patricia and Monica
These young 'Girls' are always busy and working hard to make sure the guests are happy. Jackeline and Catarina are the happiest of people. I was so pleased when Nachos returned home and Catarina could stop crying after thinking he was lost forever.
The hotel is so peaceful and relaxing that it can be extremely difficult to prise yourself away for sightseeing. I went to Tulum (very interesting) and Xcaret (wonderful experience). Also took the shuttle bus to Playa Del Carmen a couple of times to do some shopping. Found an amazing 'real Mexican amber' shop that also had other precious Mexican stones for sale. The amber was truly fascinating and the owner very knowledgable about amber.
Do your research before choosing the EDM. It is a top class, peaceful, relaxing and extremely well run hotel for discerning travellers who like to eat gourmet food. If you like 'fast food', oversized portions, noisy music, getting drunk and having no respect for fellow guests, I suggest you find another hotel on this planet.
EDM is for people who appreciate the finer things in life and enjoy top quality. If you want to recharge your batteries in a superb hotel with exceptional friendly staff that will make your stay memorable then EDM is the place to stay.
I will definitely be returning in the New Year and hope Alfredo Santamaria is still there managing this excellent small hotel which is a hidden gem on the Riviera Maya.
- Official Description (provided by the hotel):
- Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more less
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- Also Known As:
- El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
- El Dorado Maroma Hotel
- El Dorado Maroma Resort