the rooms were excellent and the air conditioning worked a treat, Overall the beach staff were very friendly as were most waiters in all restaurants, the Italian, Mexican and Asian restaurants were of a high standard of service and quality of food very good with understanding if you didn't like something the chefs would go out of their way to produce you something different, which was nice.Pappitos restaurant were breakfast and lunch was served was good, but the service for the evening meal was shocking, they only had 2 waiters on for serving possibly 15-20 tables In 10 days the restaurant was open twice, the first time was a steak and fish menu with 8 choices of main meal but it took 2 hours to get served for 2 courses.The standard of waitering was poor with evrybody running round like headless chickens. i complained to the executive chef who thanked me for my comments and knew they would have problems that night as it was their first night of opening, we decided 4 days later to try it again, thinking they will have taken on board my comments, however this was worse. To start the menu had gone from 8 main courses to 2 with only one steak and salmon on the menu, we arrived at 7.10 for the meal and finished our soup by 8-45 which was Luke warm, it had obviously been left out after being served as you could see the turine was piping hot, we eventually finished our 2 courses by 9.20. I again complained to the executive chef who gave me another story of they had run out of food and had to go to a sister hotel down the road and ferry food in by car stored in their botts of the car, which in that heat and humidity didnt seem good, i told him i wouldn't open it until the staff were trained, i told him for breakfast you have 5 waiters serving coffee, tea and fruit juice but for an a la carte meal you only have 2, I got the impression the executive chef just paid lip service to you.Also we felt at night there was no comfortable seating with an outside bar the 2 bars in use were the pool bars or ricks bar which is indoors, the seating at night was the same in the day to deal with people in swimming gear it would have been nice to have a cushion.
To all English people beware our American and Canadian friends are used to tipping for everything and do , but consequently all the staff without exception are waiting for tips from the English when you have paid all inclusive the idea is you don't carry money with you in the hotel, if your strong your ok just walk off.
Overall apart from a few things the location setting and appearance of the hotel you couldn't fault, and everyone were very friendly and always smiling, the beach was brilliant you could walk for miles with a little marina for fishing trips and catamaran rides , as well as jet skies, speedboats and para gliding
would we go back yes we would and would hope that the standard of service in papitos matched up to the high standard in the other 3 restaurants
- Official Description (provided by the hotel):
- Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more less
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- Also Known As:
- El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
- El Dorado Maroma Hotel
- El Dorado Maroma Resort