We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Playa Maroma
Nearby Hotels
Reviews (16,540)
Filter reviews
16,542 results
Traveler rating
13,562
2,085
606
186
103
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
13,562
2,085
606
186
103
Show reviews that mention
All reviews preferred club world cafe barefoot grill el patio our honeymoon secrets box room service entertainment staff building concierge french restaurant coco cafe welcome home ocean view pool volleyball my pleasure all inclusive resort fire show
Selected filters
Filter
Updating list...
237 - 242 of 16,542 reviews
Reviewed January 20, 2020 via mobile

Absolutely loved our experience and dinner at Oceana. The food was delicious and the service by Domingo and Damian was absolutely Superior!!! Dinner was excellent as well. Would highly recommend to family & friends.

Date of stay: January 2020
Trip type: Traveled with family
10  Thank S5524QSdebrah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econcierges2018, Social Media at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear S5524QSdebrah,

We are excited about your excellent review. Thank you for the kind words to our Oceana team and for sharing your experience with our TripAdvisor community. We are proud of our staff for their efforts and glad to know they left a positive impression. We will be sharing your comments with Domingo and Damian, they will be happy to hear from you.

It was and always will be a pleasure to host you. Hope you visit us again in the near future.

Kind regards,

Daniela Hernández
Social Media Coordinator
Secrets Maroma Beach Riviera Cancún

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

We had an excellent dinner at Oceana! Dinner was fabulous and service was great. We had Domingo & Dameian :) great servers!! Atmosphere was also very lovely. Great wine, food, apps & entrees. Would go back again

Date of stay: January 2020
Trip type: Traveled with family
10  Thank 137cassieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econcierges2018, Social Media at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear 137cassieh,

We appreciate you for taking the time to rate and share your review about your stay at Secrets Maroma Beach Riviera Cancún.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Best regards,

Daniela Hernández
Social Media Coordinator
Secrets Maroma Beach Riviera Cancún

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

Efrain Eider!!! Thank you for an incredibly romantic, beautiful, and DELICIOUS dinner on the Beach! Wow. Continuously blown away by the hospitality and incredible service at this resort. We got married here and this honeymoon just keeps getting better and better!

Date of stay: January 2020
Trip type: Traveled as a couple
10  Thank DanicaVallorani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econcierges2018, Social Media at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear DanicaVallorani,

It was so much a pleasure for us to be your hosts at Secrets Maroma Beach Riviera Cancún, we are so pleased to learn that you enjoyed your romantinc dinner on the beach and the incredible service provided by Efrain and Eider.

On behalf of the whole team, let me thank you for taking the time to share your recent experience and for recommending us. We look forward to welcoming you back in the not distant future.

Kind regards,

Daniela Hernández
Social Media Coordinator
Secrets Maroma Beach Riviera Cancún

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

Armando, Darwin and Gabrielle are the best!!! Armando rocks star!! Darwin a little guy! Sushi amazing!! Gabrielle presents a great show. The best that I have seen. Sergio great manager!! Must eat here!

Date of stay: January 2020
Trip type: Traveled with friends
10  Thank Relax437300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econcierges2018, Social Media at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear Relax437300,

Thank you for making Secrets Maroma Beach Riviera Cancún part of your travel plans and for sharing this nice review about your recent stay.

It was a pleasure knowing how much you loved the warm service provided by our staff. Armando, Darwin, Gabrielle and Sergio will be happy to hear from you and rest assured that we will share your comments on your behalf.

For us, it will be rewarding to welcome you in the not distant future.

Sincerely,

Daniela Hernández
Social Media Coordinator
Secrets Maroma Beach Riviera Cancún

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Beautifully updated rooms with new decor and new mattresses. Ground were so clean. Restaurants spotless. The beach had no seaweed.
1. We stayed in building 12 and MAILI our concierge was over the top the best!
2. If your looking for a fun filled vacation, this is the place. We have been to 3 other Secret's and this is by far the best.
3. The entertainment team was the best: Cesar, Andrea and Noemi!!
4. All the restaurants were great, friendly staff all around.
5. Damian in the steak house and Rosa in the main restaurant were great, everyone was great!
6. The activités is what made it, they post daily things to do and nightly things to do everyday! It was fun at "learn how to make taco's" and the 3 cooks made it for us, Marco, Pablo and Ruben had smile's on their faces the hole time.
7. On 1/6/19 we came up from the beach and the "entertainment team" had tables of continuous bread, and 3 of the guys were dressed as Kings. Well don't you know my husband gets the "baby" inside bread. Not thinking much of it, I decided to go up front and I ended up talking to Jorge Artega (Assistant Chief of Concierge) who explained to me all about the 3 Kings, the bread, the baby, good luck for 2020 and Feb 2nd (tradition of tamales). The next thing you know Jorge went into town and actually got 2 tamales for us to try. He and Maili made it happen, they were amazing and delicious. Something we have never tired before. Similar to Little Xmas here, lent and Easter here. Jorge is entering our story into the Secrets WOW factor and we hope Secrets Maroma wins!!
8. To sum it up, we had a wonderful time and I do want to say that we did take a taxi into town and went to 5th Street. 5th Street is a place to go for shopping!!

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
11  Thank christinelennox1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econcierges2018, Social Media at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear christinelennox1,

We love to read your wonderful review and it make us feel proud that you loved the WOW factor that Jorge and Maili created for you. Thank you for taking the time to share your amazing experience and for choosing Secrets Maroma Beach Resort as your holiday accommodation. We are moved by the knowledge that you had a blast during your vacation.

We always strive to provide the best of the best to our most appreciated guests and it is truly rewarding reading that you enjoyed the entertainment activities, the restaurants and the special service provided by our friendly staff.

We will be sharing your beautiful words with Maili, Cesar Andrea, Noemi, Damian, Rosa, Marco, Pablo, Ruben, Jorge, and all our lovely staff. It is wonderful to read that they enhanced your stay.

It will be a pleasure to welcome you again in the very near future.

Sincerely,

Daniela Hernández
Social Media Coordinator
Secrets Maroma Beach Riviera Cancún

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews