Secrets Maroma Beach is all it is cracked up to be and more. As a reference, here are some of the other resorts that I have stayed at: Aventura Spa Palace, Excellence Playa Mujerus, Occidental Grand Flamenco XCaret in Riviera Maya and Excellence, Majestic Colonial and Ocean Blue in Punta Cana, DR.
SMB tops them all. It is the service that puts this resort at the top of my list. They very literally wait on you hand and foot. I am a big user of my Bubba Keg, but I was not able to use it on this trip. They simply did not let my drink get to the point of being empty before I had another one waiting for me….even if I just came from a walk on the beach and was chugging my beer. I guess the thing that really stands out for me is that about noon every day eight to twelve staff members come out of nowhere with carts of food and swing by your lounger asking what you would like. Every day we had fresh sushi, freshly carve pork and chicken tacos, shish-kabob, chicken and fish on a stick and ice cream. One day we asked if our pool side waitress could get us some of the delicious calamari from the Oceana Restaurant next to the pool….”it would be my pleasure” was her response.
Of course, “it is my pleasure” is the staff’s standard reply to any request, but there is nothing standard about it. I believe that they truly mean it. Now, we do tip well, but they treated a few couples around us that did not tip just like they treated us. The service is so good that we did not make it to dinner twice on this trip and that has never happened before. It was not a problem though, because when we did need to eat on those nights room service was at our door with out order in a very short time. The room service food is just as good as the restaurants. We did not feel cheated getting the room service food at all. In fact, one time we ordered eight shots of Don Julio and 8 beers without food and that order was in our private box in about five minutes….WOW.
I have to say that the breakfast buffet was the worst one that we have been to, but we were still always able to find something to eat. In fact, I asked for a jar of peanut butter for our bagels on the first morning and each morning after that, they just brought it to us. Another example of exemplary service.
This resort is definitely on the small side, but I think that added to our trip. We did not have to spend half an hour walking to anything. Ever forget something in your room and regret it because of the walk back? Not at this place.
The pools were the perfect temperature – cool enough to be refreshing, but no where near cold. The beach is perfect as you have read. The food in all of the restaurants was very good. Drinks were all top shelf liquor, but you did have to ask for it – they do not keep the Grey Goose or the Don Julio out in the open, but it is at every bar. The mini-bar in the room is well stocked every day. Make sure you have the orange juice – it was out of this world (weird I know, but it was so good I felt that I had to mention it).
Feel free to private message me if you have any direct questions about SMB. I would be happy to answer them. I have not been back to the same resort twice yet, but something tells me that SMB will be our first repeat visit.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen