This is an excellent hotel and resort but there are a few serious issues that prevent it being described as 'brilliant' or 'awesome' as some have done. Others have pointed these out but let's list them here.
The pools are too small. There are rooms for 900 guests and only two narrow pools right next to each other. There is nowhere at all to go and have a quiet/romantic leisurely read or dip because of the incessant musics (yes musics) all playing at once from the installed speakers, the aerobics or yoga, and the rednecks with their own iPod docks. It's a constant 'Pool Party' atmosphere which is good for a bit but there's just no escape from it. The rest of the extensive grounds are wasted on a wide open concrete 'baking tray' where you could cook yourself in the sun. No shade and no pool other than the brown artificial 'river' water feature (six inches deep).
Lack of toilets by the pool. This led to the worrying observation that the crowds of Texans hanging around the swim up bar, knocking back beers all day while a whoopin' and a hollerin' were never observed to get out to use the facilities...
Air con in the hotel and restaurants was inadequate (though the room AC was OK). Hot and sweaty while eating inside. Devoured by mosquitos if you ate on the terrace.
Noisy party type hotel with large groups arriving intent on getting drunk on the unlimited All-Inclusive alcohol. We had to complain one night after a group 'partayed' well into the night right outside our window in the swim-up pool. Swearing and screaming while discussing inane topics. This hotel is sold as 'the ultimate in luxury' and a 'romantic spa hotel'. There is only pool party, all day and into the night.
Not enough loungers on the pool or beach. And, if you did get up early enough to nab a pair, they were uncomfortable! Seriously uncomfortable and nothing like the mattressed double beds that the other resorts all seem to have. There are no mattresses for the loungers. None. You have to just lay on your towel on the plastic. Not luxurious.
These are serious issues for a hotel sporting the mission statement that this one does. However, there are some good and excellent aspects and these are:
The beach is unbelievably fantastic. The hotel beach is great but walk south for a mile and you arrive at Maroma beach proper. The walk takes about forty minutes and is one of the nicest walks you could have. Astonishingly, we were virtually alone each time we did it. The lagoon between the Mayan Reef and the shore is just breathtakingly beautiful and the sea is very warm.
The food was very good. Always at a high standard and with a decent amount of choice, though it did get a little repetitive in a two-week stay. Steaks were very good and the shrimp choices were always excellent.
The staff are friendly, especially if you don't forget their expected tip, and the pool and beachside service was excellent. Constant attention and anything you wanted brought to you. They set up a barbecue type buffet every lunchtime and this was a great addition as you could just eat by the pool or beach on your lounger.
We've been to the Riviera Maya twice and would go back again, but not to this hotel.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen