Food, drink, pool, beach, service, common areas, rooms all are very nice. So, you ask, why am I not Thrilled? Two big problems exist that management has yet to respond to my complaint: The power went out the night before we were to fly home so we had to pack in the dark, it had also happened briefly the day before, and half of the week was overrun by obnoxious, loud drunk and fowl roofers at a convention there. Non-convention travelers should be notified when booking so they can avoid this if they want. I purchased through Travel Impressions, owned by AM resorts, for a trip with Apple Vacations, owned by AM resorts, at Secrets Maroma, owned by AM resorts, on a package with air on Frontier, booked by AM resorts company, Apple Vacations. For the second time in a row, the flight was over 3 hours late. No response to my complaint and it has been months. This was our 20th trip to Mexico and until I hear back from Travel Impression or Secrets, will be the last we take using them.
Other than that, the first 3 days were spectacular.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Orbitz, Hotwire, Travelocity, Expedia, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Secrets Maroma Beach Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen