We really wanted to give this resort five stars, as there are so many positives. However there is one big glaring negative. First the positives, and it's hard to include them all. This resort is easily one of the nicest places we have ever stayed. The beach and location are as wonderful as everyone says. The cool, powdery sand is the nicest we've ever experienced. The resort looks just like both the professional and travelers photos. The entire resort is pristine from the grounds, to the rooms, to the restaurants, to the infinity edge pool. We stayed in a Preferred Club ocean view room and later in the week were upgraded to an ocean front room. That view was amazing. Investing in the Preferred Club is definitely worth it for first time visitors. They whisked us away immediately upon arrival in a golf cart for a private check in. The Preferred Club provided for a peaceful breakfast, and we thoroughly enjoyed the Spa's hydrotherapy circuit as a late afternoon rejuvenation. On our next visit we may forgo the Preferred Club, but do recommend everyone try it. The staff was the most outstanding of all. They were the sweetest group of people and we wanted to take them home with us to be our friends, and neighbors. The concierges Nancy and Fabiolo were very attentive. The bar tender in the Preferred Club was a lot of fun, as was Julio. All of the poolside staff were there whenever we needed them including Belbina, Gustavo (just don't surprise him by asking for a raft - LOL), Marco, Gaspar, and Urbano. All of the young ladies in the Spa were super helpful and were part of the reason for the peaceful experience, we just wish we remembered all of their names, although Maria stood out. While you may enjoy your favorite restaurant at home more than the ones at Secrets Maroma, they were truly excellent for an all inclusive resort, and the variety was wonderful. Some of our favorites included the raviolis and pistachio ice cream at the Italian restaurant, the chicken cordon blue and creme brule at the French restaurant, and the fish tacos poolside will not soon be forgotten. The shows and Entertainment Staff were very good. This is not Vegas, so you should not go expecting something of that caliber. We did not attend the entertainment every night, but the Rock Band and Cirque du Soleil were ones we recommend seeing. We enjoyed the band in both the nightclub and during a show and they are a talented group. And the acrobats were also very talented. While we were not into participating in the daily activities, the Entertainment Staff did a great job of including those who wanted to participate in their games, including Fernando and Gabby. They also did a good job of not bothering those who were not interested in their festivities.
The one unfortunate downfall was the presence of bacteria at the resort. We both came down with upset stomachs early in our stay that lasted the entire time. We ended up at the doctors office to get antibiotics once we returned home. We know this came from the resort as we did not stop for any food or drinks prior to entering the resort and came down with the symptoms before ever venturing away. Fortunately, we were not violently ill and still able to enjoy our stay. We did end up postponing our excursion one day, we never wanted to be far from the facilities, and we were not able to enjoy the food to the fullest. We know that this is a wider problem than the hotel is willing to admit. Others at the resort discussed similar symptoms with us, and while in the bathrooms, we definitely heard others experiencing "issues." Pack your Imodium as it's $16 for eight pills at the resort. In addition our doctor told us that next time we go, to see him first and he'll get us some meds to take with us to prevent and treat such outbreaks. While there may only be a small percentage of guests that end up suffering from this, it's still too many for such a fine resort.
Despite this one downfall, we do want to return and will come better prepared for possible stomach issues. It was definitely paradise.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen