This hotel is rated as 5 star diamond so you expect a very high standard throughout. Our experience did not match our expectations. This is a 4 star, time share selling hotel in a nice location. Staff are friendly and helpful but both the food and service vary from excellent to frustratingly mediocre. Compared to a real 5 star experience this falls well short of expectations. The spa is overpriced.
The Trip Advisor rating is misleading as it puts this hotel with one other hotel on Maroma beach (easy to be number one or two) when in reality it is part of the Riviera Maya set of hotels; all the hotels along the Riviera Maya (between Playa del Carmen and Cancun Riviera) should fall under one rating set, so potential visitors can get a true reflection of what is available in each area (Cancun, Cancun Riviera, Maya Riviera, Playa del Carmen).
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen