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“Paradise for the East Coast US” 5 of 5 bubbles
Review of Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
Ranked #2 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersSilver level
Leesburg
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Paradise for the East Coast US”
5 of 5 bubbles Reviewed March 29, 2014

Spectacular all inclusive adults only gorgeous hotel and magnificent rooms. Our room had a walkout pool on ground floor. Beach is prettier than much of the Caribean or Hawaii. Food choices without question were 4-5 stars-French, Mexican, Italian and Asian as well as 24 hour room service and minibar.
Shows we're enjoyable and varied- comedy, a la de soleil,
Game show,etc. dance club with DJ was also well done

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jpfob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, April 4, 2014
Dear guest,

Thank you for the review and five star rating! We invite you to come back soon.

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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11,240 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3,334)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Lewes, Delaware
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 29, 2014

Greatly exceeded our expectations!!! Overall, Hotel, food, drinks, entertainment, pools, Spa, the beach and the most amazing staff ever encountered!! We enjoyed every minute spent here.
Nothing negative or to complain about if we racked our brains. We have been to Cancun on 6 other vacations and NO OTHER HOTEL COMPARES to Secrets!! Eduardo at Seaside Grill--Excellent & attentive to our needs during our great meal, Sinbaul(sp) bartender first at the pool bar then at the Swing beach bar--makes the best drinks ever!! Everyone was so attentive and eager to assist us in every aspect of our stay of 6 nights....So much to say about Secrets, Maroma Beach, we can go on and on.......will definitely go back and will spread the word to all our friends...

Room Tip: We stayed in building 22 loved the location, quite as well......great swim out and privacy..........
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank beachgirly15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, April 4, 2014
Dear guest,

If you are willing to recommend our resort to your friends that can only mean you loved it! Thank you so much for this review.

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire, England
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 29, 2014

We travelled from the UK for a week - a long flight and 6 hour time difference left us with jet lag - but it was worth it !! We had the most amazing week, there was so much to do - the team were great fun but not pushy if you just wanted to chill. From entertainments Mani was our fav - he was funny and a true Gent - thank you Mani! In the restaurants, Poolside in the fish restaurant we were looked after by Jesus twice, again funny and a fantastic waiter, we loved him! At lunchtime in the World Café - Alejandro - what a sweet boy and had some stories about his hometown. The staff make such a difference and without doubt every member in the resort went over and above to help. In fact if they did half as much it would still be great !! No corners cut at this Hotel they truly deliver the best of everything. Don't hesitate just book - you will be so glad you did.!!!!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank FamilyofFloridafans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, April 4, 2014
Dear guest,

Thank you so much for the wonderful comments, I hope to receive an email from you soon lettting me know you are returning home!

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 29, 2014

Having never been to an all inclusive hotel, I was a bit nervous that this gift from my sister for my birthday would not be a place I would enjoy. BOY was I wrong!
First of all the place is beautiful. From the lobby to the grounds to the beach, and the pool, everything was really lovely. The flowers, the grounds all were gorgeous. It felt like paradise.
Secondly the staff were so nice, and accommodating. But not bothersome.
There are things you can do all of the time or not do.
I kayaked, played pool volleyball, did water aerobics, and ate really lovely food.
You are spoiled for choice.
Would I go back? Unfortunately for me the price is prohibitive at this point in my life, my trip was a gift, but I will go back to this part of the world again.

Room Tip: I don't know what all of the rooms look like but we had a junior sweet which was large, had a ba...
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  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sully8253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, April 4, 2014
Dear guest,

Thank you so much for the review! I invite you to sing up at our webise for specials and promotions KEEP IN TOUCH!

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johns Island, South Carolina
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed March 29, 2014 via mobile

This was another great trip at Secrets Maroma!
Where don't start?! Our first trip to SMB we stayed in the preferred club building, front building on the left if you're facing the beach. We had a swim out room and the view as amazing. Our last visit, however, we stayed much closer to the main building on the 3rd floor. Beautiful view, but we much prefer being close to the beach. I found the closer to the main building the louder it can be. The nightclub is close by. It wasn't anything to ruin our trip, though. :)
We were thrilled to learn that Sandra, our concierge the fort time, was out concierge once again. What a doll! She was super helpful, as was the case our first time.
Felix and Jorge at Bordeaux were fantastic dealing with some questions we had about the menu that were different from our first trip. This is my favorite restaurant, btw. The World Cafe serves an amazing breakfast and lunch buffet soaked sure to go there, too!
The entertainment team was awesome. We played in a Halloween golf tournament and went to a show. Both were very fun.
The palafitos were a new addition out second time around. We rented one if the oceanside cabanas near the end of our trip. Wish we would have done it everyday!! Alejandro was our concierge and we adore him! He was on his game and just a delight to talk to. Well worth the extra $40!!!
I'm sure there is more I'm missing but I think you can see we absolutely love this place. My husband and I made a deal not to ever visit the same place twice but with SMB we have made an exception. This place is just too wonderful to only visit once. We can't wait to go back. Hands down the best all-inclusive we've ever been to. Go on, book your trip!!!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scarolinagirl29455
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, April 4, 2014
Dear guest,

What a nice review! And hope you send me an email when you are ready to return for the third time!

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 28, 2014

My wife and I recently spent our honeymoon at Secrets Maroma Beach, and could not have been more pleased with our decision. Without going into detail about the basic review subjects such as food, booze, atmosphere, room, etc., I would like to tell you about the staff and the experience they create with the guests during their stay. The second day into our stay, staff (specifically Tomas and Diana) were already greeting us by our first name, hugging us and asking us about our stay. They kept us informed of the days activities, and when we participated they made the event all the more fun with their incredible energy and wit. I cannot speak highly enough of the attitude and zest the staff exuded on a daily, hourly and minute by minute basis. From morning, to late night the staff were on the top of their game. I highly recommend this resort to any honeymooners, or romantic travelers looking to truly be pampered and made to feel like a movie star! KEEP UP THE GREAT WORK DIANA, TOMAS, MANNY, LIL' PAPI' (CEASAR), JORDAN & MEXICAN CHOCOLATE.......We miss you SOOOOOO MUCH!!!!!

Room Tip: Swim out rooms are probably not worth the upgraded price.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, April 4, 2014
Dear guest,

Thank you much for your comments and five star rating! We look forward having you back real soon.

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 28, 2014

Secrets Maroma is one amazing hotel. Many hotels synically peddle themselves as being 5* when in fact they aren't - Secrets, however IS a 5* resort. From the moment we arrived the friendliness of staff, high level of service and excellent grounds and facilities were plain to see. I really could wax lyrical and go on and on about this place but I know from reading reviews the snappier the better, so here are SOME of the highlights:

Food - Highly recommended. A choice of various a la carte restaurants and buffet, plus 24 hour room service - all free of charge. Even the buffet was excellent quality and packed with plenty of flavour and was constantly being varied to ensure there was ample variety. Lots of made to order cooking stations. A nice change from some all inclusive hotels where you end up eating the same old dull rice and chips guff. Book to see the live cooking show in the Asian restaurant - amazing stuff!

Facilities / Entertainment - Again a cut above other resorts, both for the sheer range and quality. To give you a flavour; evening beach front fire breathing shows, beach parties, movie cinema (with popcorn!), kayaking, beach volleyball, mini golf, cultural shows (wine / coffee tasting, etc), yoga, Spanish lessons, basketball, the list goes on...each block also has its own private concierge, ours was a gent by the name of Antonio Martinez who could not do enough to ensure we enjoyed our stay - pure class. I must also mention Fabbie who was the concierge on the next block who did a great job of covering when Antonio had his day off. We also has access to the Preferred Club which did cost a little extra at the time of booking the holiday but was well worth it for the delicious range of canapes alone. WiFi throughout the hotel with EXCELLENT coverage, never any issues.

Pool / Beach - This hotel has its own private beach which is absolutely idillic. On top of this there is butler service at the pool and the beach for drinks and food so you really can turn into a total slob should you so desire. Also there are ample beds, loungers, hammocks, etc and finding space is never an issue when needed and there is not the usual ridiculous culture of idiots reserving seats / beds at the crack of dawn. I think this is maybe because the hotel has a policy of removing items from beds that have been left unoccupied for over 30 mins - great move - other hotels take note!!

Staff - The Mexicans are extremely friendly people and could not go to enough trouble to ensure you were having an excellent holiday. Some particular members of staff who deserve a mention are as follows:

Waiters / Bar staff: Ariadna, Pablo, Victor, Alejandro (thank you for the impromptu Spanish lessons), Hugo and Luis (the party boy).

Entertainment: Jordan (the self proclaimed "Love Doctor"), Miguel (with his dodgy English accent), Adiana and Tomas.

Also the lady who is the resident Barista at the hotel was lovely too, unfortunately her name escapes me but if you get chance to go to the coffee tasting you will be amazed by her latte art. Impressive stuff.

All in all a great hotel, the quality of which all other "5*" hotels should aspire to.

Thank you for making our honeymoon a holiday to remember Secrets Maroma!

Room Tip: If you are thinking of upgrading I would recommend the Privilege Club upgrade as opposed to a swim u...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Texicles84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, April 4, 2014
Dear guest,

Thank you so much for taking the time to submit your review, I will say hello to the Love Doctor from you, and hope to see you again for the second time!

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Maroma Beach Riviera Cancun

Property: Secrets Maroma Beach Riviera Cancun
Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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