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“WOW WOW WOW!” 5 of 5 bubbles
Review of Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
Ranked #2 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersSilver level
NJ
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“WOW WOW WOW!”
5 of 5 bubbles Reviewed February 27, 2014

Been to dozens of all inclusives, and this one is tops! Everything, I mean everything has been fantastic! I am so glad I bought my UVC membership, it is one of the best investments I've made. This hotel has a beach that has no flaw. The food is amazing and the service is respectful prompt
and done with pleasure. There is absolutely nothing negative I can say.

Secrets Maroma you have knocked the cover off the ball!!

Fantastico!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jadevai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, February 28, 2014
Dear guest,

Loved the tittle to your review! Thank you so much for the kind comments and we can only hope we will have the pleasure to have you back again real soon!

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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11,240 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3,334)
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  • Danish first
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English first
Waterford, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

This was our 3rd visit in 2.5 yrs. We loved our first time, the 2nd visit about 9 mos later was a disappointment as it appeared the quality of service declined. We just returned from the 3rd visit and were very impressed in how the service was not only back but even better. The attitude of everybody who works there is wonderful. Francisco Solorzano, the Food Service Asst Mgr., particularly made us feel special. The beach is what really sets this whole area apart, the sand is like baking flower and there are no rocks. Its one of the best beaches in the world.

The food and entertainment is very nice. One improvement over our last visit is wifi in the rooms and free phone service to the US.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, February 28, 2014
Dear guest,

Thank you so much for your loyalty. It is a challenge to keep impressing the people who already been here, but Im happy to see we did it with you. I look forward seeing your fouth review in the near future!

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

This was our second visit to SMB and I'll have to say it was even better than the first! Everything from the service, entertainment, beach, food and comfort of our room was 5 diamond all the way. We had the most wonderful concierge named Jean (wish I could have taken him home in my luggage!) He not only remembered my husband's birthday but he decorated our door and room and sent a bithday cake to the room! This made my husband's day extra special. The entertainment staff, Mexican Chocolate, Fermin, Sasquash, Andrea, Cesar, Jordan and Thomas etc. were absolutely the best. Loved the new "Beatles" show and the "Affair" show. The visiting pilates/conditioning instructor "wHollyguacamole" was great too :) We will be back, please don't change a thing!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank myhabit53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, February 28, 2014
Dear guest,

We are so glad you came to us for the second time and for such wonderful birthday celebration! We look forward seeing you soon for the third time!

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario's Near North, Canada
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

We stayed a few months back at this resort and it was amazing experience from the beach, food, staff and the property itself.
Highly recommended.
The weather did not cooperate unfortunately but that is a chance you take traveling in October.
Will definitely be back again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bobby T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, February 28, 2014
Dear guest,

Thank you for submitting your review and give us a five star rating. We are a little bit sad the weather did not cooperate , but this is the caribbean and the weather is very unpredictable. We look forward seeing you soon.

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 25, 2014 via mobile

We stayed here for our honeymoon in January and wow what a place!
From the moment we arrived the service we received was exceptional, the best we have ever experienced anywhere I cannot speak highly enough about the staff and facilities of this hotel.

We were upgraded for honeymoon and the rooms were lovely and spacious and spotless clean.

We loved the 24 hour room service and the food overall was great, it was out first time with all inclusive and we loved it.

You are so relaxed from the moment you arrive and the beach is beautiful we hired a cabana for the day and I would recommend doing this, you are right on the beach front with a private waiter and the price was so reasonable it cost $50 for the day but well worth it.

There are activities and entertainment day and night so there is something for everybody.

I would love to return for another holiday

Stayed January 2014, traveled as a couple
Helpful?
3 Thank Lorraine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, March 7, 2014
Dear guest,

We are glad you chose us to spend your Honeymoon and look forward having you back for your anniversary!

Sincerely,

Romina Pizzuti
Social Media
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Charles, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 25, 2014

Along with first and second visits. Just returned from a week and loved every minute. Besides the beauty and facilities, the staff is incomparable. I could name 15 people, but I'll just say that Cesar, Fermin, Paulina, and Jordan all make you feel like the best friend in the world. I spent an extensive amount of time with Sergio in the lobby area, as well as with Mark. Rafael by the pool was always asking if everything was perfect on my visit--it was. I can't say enough about what a great trip it was, but I realize I can't convey the extent of my feelings in words.

  • Stayed February 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, February 28, 2014
Dear guest,

Thank you for this wonderful review and for remebering the ones that made you feel special! We look forward seeing you back home very soon.

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, NC
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed February 25, 2014

We had an amazing 4 nights at Secrets Maroma Beach. This will be a long review so the summary is: great service, very good food, amazing beach, fun activities - incredible for the price. We paid $5000 for 5 days including airfare (from NC). Probably the ONLY resort I've ever been tempted to return to.

ACTIVITIES: There is something for everyone just about all the time. We were only here for 4 nights so we only went on the Jungle Bike tour which was fun but short (about an hour). Thomas and Fernando (Sasquatch) were very nice. The tennis courts looked in great shape and they have racquets to borrow (which looked ok). Lessons are only for beginners unless you pay extra. I wish we had done more activities.

Splurge for the Spa! We had a massage, but the best part is to relax in the beautiful spa. Make sure to take the time for the hydrotherapy circuit for an hour or two.

BEACH:
The water is incredibly blue and the sand unbelievably soft and sugary. The staff keeps the beach very clean (you can walk up and down the beach and see the trash and seaweed on other beaches).

Get the beach cabana for the day. For only $50 you have a waiter and a beautiful bed in a cabana all day long. The beach sand is silky soft, the crew clear out the seaweed, the water is an unbelievable blue. Your waiter brings you drinks and food all day, the cabana manager stocks water and ice and brings cool scented towels, there are two chairs for lying in the sun which they will set up for you. There were a lot of people around the pool, but you could always find a chair or a bed.


FOOD:
Breakfast buffet had a nice variety. Coffee was terrible (not hot and very weak), so have coffee in your room (Nespresso machines) or from the Coco Cafe. Try the crepe and omelette station! Bacon is nice and crispy. Nice selection of Mexican specialties. Bread is surprisingly good (and has been awful at other resorts). Good fruit and veggies.

Coco café is available all the time for freshly made coffee drinks and small snacks.

Room service at 3 pm was fast and hot. Fish sandwich, delicious chef salad (ask for dressing on the side), shrimp cocktail was little shrimp in mild cocktail sauce. Nice bread basket. Fries are blah.

Lunch at Barefoot was good: chips and guac, shrimp cocktail and tuna salad in avocado, burger and ok fries. Or have lunch served to you by a waiter poolside. Coconut Ice cream at world cafe or room service was delicious. Fish and chicken tacos are quite good.

Dinner at the French restaurant was hit-or-miss. My dinner entrée of fondue was a small bowl of cheese with a few croutons. The filet mignon was good; small portions, but adequate. Shrimp salad was also small but good. Best dessert was chocolate brownie.

Dinner at Seaside Grill had a fairly long wait and then we had to sit outside on a very windy night (trying to make it to a show). The grouper with cheese was awful; tough and flavorless. Quinoa side dish was cold. The Mixed grill, particularly the steak, was mostly fat. Potatoes were good. Breads are good, try the brioche. Desserts were ok, chocolate cake was flavorless, creme was good.

Best Dinner at Italian. There's a guy who will come around with a huge wheel of Parm and scrape some into your bread plate. Awesome. Artichoke soup was incredibly flavorful. Caprese salad was very fresh. Lobster pasta half portion perfect size; wouldn't be able to eat a full portion as it was too rich. Veal saltimbucco was quite tasty. Great service, nice ambience.

2nd Best Dinner at Mexican El Patio: Great service and recommendations by Manuel, who was proud of the Yucatan specialties. Lobster tacos and Caesar salad for starters. Yucatan specialties Cochinita and Hurache for main. All delicious. Ignore the other desserts and get an ice cream sampler which Manuel designed for us: coconut, honey, mole, and basil! So much fun to try unusual flavors.

SHOW:
Beatles get back show was quite impressive. Seats are very comfy, server brings drinks. Band is very good with a tough gig (impersonating a VERY famous band). Flying acrobats, fire jugglers and dancers. Really quite a show for a free resort thing.

Shout-out to our very friendly bellman on 2/20, Alberto (I think?) - we hope you get to be a concierge!

Room Tip: No need for swim-up or Premier club - the rooms on high floors have great views.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Duke4inNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, February 28, 2014
Dear guest,

Thank you so much for this review and the five star rating, we are truly sorry we did not impress you with the food (as we want to at all times) please give us a chance to serve you again and give you the best as you deserve.

Feel free to let me know when you are ready to return.

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Maroma Beach Riviera Cancun

Property: Secrets Maroma Beach Riviera Cancun
Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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