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“Amazing!!!”

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Secrets Maroma Beach Riviera Cancun
Ranked #2 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 7, 2014

The resort was amazing. From the moment we arrived they made us feel like royalty. We had booked a Preferred Club ocean front suite and they immediately upgraded us to an Ocean Front Swim Up Suite. I would recommend these rooms to anyone that ones a little more alone time. The beach is one of the prettiest I have ever seen. White sand and turquoise water are beautiful. With our package we got a free couples massage. The hydra spa was awesome. All of the restaurants were great. But with the preferred club it was nice to get breakfast in bed. The only complaint we had is that we should have booked longer than 7 days.

Room Tip: We got upgraded to an ocean from swim up room. We absolutely loved it. We will definitely get a sw...
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  • Stayed: August 2013, traveled as a couple
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3  Thank Brynne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded February 18, 2014

Dear guest,

Thank you so much for giving us a five star rating and taking the time to write this wonderful review! I hope you will decide to come visit us in the future and when you do , please contact me so I can make sure we take very good care of you.

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

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5,612 - 5,618 of 12,310 reviews

Reviewed February 6, 2014

Just returned from a 5 night stay at Secrets Maroma Beach and all I can say is WOW! What an amazing resort. The beach is beautiful with crystal clear water! The food was great! The service was wonderful with the employees always greeting you with a kind Hola. We had a swimout room with the pool leading off from our patio and this was incredible. The rooms were kept very clean with turn down service in the evenings. We will definetly return and highly recommend this hotel to any couple looking for a relaxing, romantic vacation.

Room Tip: pay the extra and get the swimout room with preferred service!
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  • Stayed: January 2014, traveled as a couple
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1  Thank Jeterfan026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded February 17, 2014

Dear guest,

Thanl you very much for taking the time to submit this wonderful review! We look nforward having you again, please keep my contact information for any requests you might have.

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

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Reviewed February 6, 2014

I can't say enough about Secrets Maroma Beach. My husband and I have been there twice and are definitely going back! The rooms, food, people, pool, grounds, beach...everything was beyond perfect. Definitely a 5 star vacation. I honestly couldn't ask for more. Thank you Secrets!!!!!!!

  • Stayed: March 2013, traveled with friends
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Thank Christie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded February 17, 2014

Dear guest,

Thank you so much for chosing our resort for the second time and for writing this wonderful review.

We look forward seeing you home for the third time!

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

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Reviewed February 6, 2014

Can't say enough about how wonderful our trip to Secrets Maroma Beach was. The staff is absolutely fantastic - friendly, helpful, and truly go above and beyond to accommodate you. Our concierge, Carlos, was really great. The property is overwhelmingly beautiful, and they clearly go to great lengths to make sure it is always in pristine condition. We really enjoyed the food, and especially recommend Bordeaux and Portofino. The pool and beach areas were great - we really enjoyed the private cabanas and were very impressed with Fabian and Jorge who were extremely kind and helpful. Everything was so perfect we decided to extend our stay, and can't wait to return!

  • Stayed: January 2014, traveled as a couple
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1  Thank mlanz87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded February 17, 2014

Dear guest,

thank you so much for taking the time to write a review about our hotel, we truly appreciate your comments and I will make sure to thank Carlos for the service he provided.

Please let me know when it's time to return home.

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

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Reviewed February 6, 2014

I booked this hotel over a year ago by Virgin Holidays, UK for my wife & I for a relaxing, quiet holiday after 3 years of continuous work as that is what the brochure advertised & booking agent confirmed for an 11 night stay.

However, there was no mention in Virgin Brochure or Maroma Beach Hotel's own website that they cater for Corporate Groups on company holiday. After the 1st weeks rowdy, loud, drunk group departed, they were replaced by another for the second week! The hotel cordoned off areas & resteraunts for their personal use in the evenings, providing music, alcohol & food without a thought for the normal holiday maker who had to put up with it regardless. Complaints fell on uncaring hotel management & I was not the only person to find this.

Tip - Before booking this hotel, get your holiday company or check personally that there will be no corporate events held during your holiday or you will NOT find the relaxing holiday you have paid all that hard earned money for.

That said - The food, service & location is excellent. Beach is soft & golden sand that is cleaned daily.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Virgin Holidays
12  Thank nealmurrell1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelCordova, Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded February 10, 2014

Dear guest,

Thank you very much for having chosen SMB.

I am glad you descrive our service, food and location as exceptional!

I apologize If we did not met your expectations. Our goal is always to exceed them. Unfortunately there are somethings that we can not control.

The concept of SMB is the romance and unlimited luxury however, we have also different markets as family, groups, etc. I really appreciate your comments, opinions and suggestions, they help us to keep working every day in order to make feel every guest important and special.

We will love to have again the opportunity to serve you if you can give us another chance in the future.

Sincerely,


Rafael Cordova
Resident Manager
Secrets Maroma Beach
info.semrc@secretsresorts.com

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Reviewed February 4, 2014

We were traveling to Secrets Maroma with three other couples. When we arrived at the resort we were greeted at the door and told “Welcome Home” from the staff. We had the Preferred Ocean View Jr. Suite and were carted to a private lounge for check-in. Our room was outstanding and very nicely laid out. The moment we arrived till our departure everyone went the extra step to make us feel welcome. Breakfast buffet at the World Cafe was eccellent, such an amazing choice of food. We ate at all the restaurants and they were all fantastic. The beach is absolutely gorgeous. The pools were nicely laid out with plenty of seating. When at the pool, if anything ever was needed, such as an additional lounge, or maybe a umbrella set up, you could count on Arturo, our Pool concierge. He was outstanding and checked with us often and made sure all our needs were taken care of. Pool servers made sure your drink was never empty, especially Erika. One of the best parts of this vacation was the entertainment team!! There is always an activity planned, such as beach and pool volleyball, pool blackjack, minute to win it game and the shows at night were very entertaining! Special thanks to Manni, Cesar, Jordon, and Miguel, you really made us feel like family. Not to forget the bartenders, Poppy and Reuben, at the swim up bar, that made sure that your drink glass was always full. All and all, the trip was amazing. The only negative is having to leave.

Room Tip: Book the Himitsu Teppanyaki the first day as it is very popular.
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  • Stayed: January 2014, traveled as a couple
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7  Thank Ronz1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded February 5, 2014

Dear guest,

Thank you so much for submitting your review and give us a five star rating! We appreciate your comments and look forward serving you soon.

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

Report response as inappropriate
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Reviewed February 4, 2014

We just got home to Chicago last night to be welcomed by 8 inches of snow and cold. All we could do is dream that we could turn right around and go back to paradise.

We had an amazing time at Secrets Maroma. The room, walkways, pools and restaurants were absolutely beautiful and understated. We especially enjoyed our swim out room with a semi-private
pool. The beach was also immaculate and there were ample chaise lounges to lay on.

We especially liked our concierge, Fernanda who was willing to help us in any way that she could. We also got a kick out of Jordan who was full of fun and eager to get people going! The entire staff was friendly, polite and always quick with a "hola".

We had a group of 14 friends and we all said we want to come back and make it an annual trip...which would be amazing.

Again, Secrets Maroma was wonderful and I would recommend it to anyone!!

  • Stayed: February 2014
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4  Thank sbmatern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded February 5, 2014

Dear guest,

An annual trip will be great! Especially to escape the harsh winters! Thank you so much for taking the time to write this lovely review! Please send me an email when you are ready to return.

Regards,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
Price Range: $397 - $892 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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