I had been highly recommended Secrets Maroma by a friend and reading many of the reviews, it seemed like a good choice and it was.
The pool area was really nice, however as it was peak season, my 11am all the lounges were taken so many people missed out.
We felt that the service in general was a bit fake and pushy and often just too over the top. More suited to a US traveller who is used to and expects to be 'serviced'. Many of the staff didn't use their intuition and common sense to just leave us to enjoy the surroundings, but wanted to quiz us - where we were from and just chat. They seemed a bit bored. Then others on the flip side were run off their feet, such as those working breakfast buffet, as orders for tea and water would be taken and more often than not, forgotten.
Unlimited food and drink was a good proposition, however some of the restaurant menus were rather limiting and repetitive, so moving around the restaurants was not the novelty we'd hoped for.
Generally speaking, I feel that the concept of ALL inclusive, no kids, by the beach with a pool and some activities is a great idea and just what you'd want as a young couple.
Overall, we did relax and eat much too much, but I'm not sure I'd go again.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen