We recently returned from a 10 day break at the Maroma and all I can say is that it’s a shame it finished.
We went with Virgin and were very impressed with the flight especially the in-flight entertainment, there was a choice of 64 films that were accessible independently with the ability to pause/rewind/fast forward at will and this made a long flight more than bearable.
Arriving at the hotel, as we had booked Preferred Club, we were escorted to the Preferred Lounge and given a glass of champagne and booked -in in a very civilised manner after the long journey. I found the word civilised came up several times during our stay – as I titled my report, this is not a normal all inclusive hotel !
When we were then taken to our room we were pleased to see that an e-mail before the trip to say that my wife was having a birthday there was obviously taken note of as the 4 poster bed was decorated with balloons and a Happy Birthday banner.
The room was very comfortable with a large spa bath in the room and another on the balcony. As we were in the Preferred section the block was nearer to the beach but all of the blocks are arranged in a semicircle around the pools and gardens and it’s no distance from any of them to the beach.
We split our time between the beach and pool and were served with drinks at each together with the occasional cold flannel brought around by the waitresses. The sun bed/beach towel arrangements were fab with a fresh rolled up towel on every bed both around the pools and on the beach every morning with an ample supply of freshly laundered towels available at the beach when you needed to change one – none of the normal swapping a pool card every time you required a fresh towel, we found this to be a great.
All of the restaurants were very good with the possible exception of the Italian where we found the lighting to be far too “romantic” – they were so dim that the waiters all carried small torches to enable you to read the menu. We also found the food here not so good as all the other restaurants and when you couldn’t see what you were eating it somewhat spoiled the meal. All of the Al a Cartes could be used without a booking needing to be made, you merely needed to arrive and put the name on the list and if there was a wait, a pager was provided so you just went for a drink until your place was ready.
The choice of drinks in all the bars was very good with lots of international brands and the Preferred Club lounge had even more. The only criticism I can make of the Preferred lounge was that the air con was sometimes set too cool.
The staff were absolutely brilliant and always seemed to have a ready Ola whenever you met any of them and all of them could not do enough for you – a real thankyou to all of them.
We didn’t participate in the entertainment but there was something going on all day and all evening and from what we saw it all looked good.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen