We stayed at Secrets Maroma Beach 8th September 2013 to 19th September 2013.
There are so many reports about this hotel, the rooms, restaurants etc that I cannot add anything more to what has been already been extensively critiqued.
I therefore am reporting on our experience at this hotel during 10 days of a tropical storm.
I would love to be able to comment on that lovely crystal clear blue sea and white sand unfortunately the whole of our stay was blighted by two tropical storms and the hurricane over in Acapulco. Consequently we had torrential rain and the sea was very rough with nine foot waves and was tinged yellow with swirling sand. However throughout the whole period the staff at Secrets Maroma never stopped smiling.
The gardeners worked hard to cut down broken palms and the mini army of workers (dressed in oilskins and wet weather gear that must have come off some deep sea trawler) that swept tirelessly to brush the rain away from the main building steps - during the day and night. Always smiling and saying Ola.
I particularly felt for the unseen heros in the laundry as several times a day guests would get towels and sit by the pool hoping for some sight of the absent sun but boy was it humid, and then the heavy rain and high winds came in. About an hour later if we were lucky everyone would repeat the process again out by the pool.
After ten days we and many quests were able to gauge the time between spying the big black cloud and the storm! But throughout this the staff were happy and cheerful although these storms impacting on their increased workload.
A special mention to the bar tenders down at Tortuga Bar - they made a few of us diehards (American and Brits alike) not to be defeated by the conditions on most afternoons. During many of the down pours we all went in the sea to swim in the huge waves ,the guys at Tortuga welcomed us back to the bar with warm towels, unordered bowls of chips, burgers and some amazing special drinks. Thankyou guys - you made our afternoons very special.
I dont normally go for the guest participation entertainment offered at resorts but after a week I joined daily in the pool volley ball and the friendliness and welcome from Fermin, Fanny, Jesus etc made me realise perhaps I have missed out with my British reserve here.
We had a swim out room which was our saviour on some of the down pours.
Unfortunately on one night the room two from us decided to have a very noisy room and pool party when the Desires night club closed at 1.30am which carried on to after 3.30 am. We did politely ask them to keep the noise down as did other neighbouring quests but to no avail.
We mentioned this in passing to Christina our concierge who was most concerned and said the Hotel does not welcome this and advised that should it be repeated another night to call the front desk who would act accordingly. It was good that the hotel took this problem seriously as neighbouring guests to the party goers had a very disturbed nights sleep which is not welcome.
Not many hotels would be consistent in their high level of service be it on the beach, bars and restaurants during such conditions. Secrets Maroma did not compromise in any areas and I am so grateful we selected this hotel.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen