I traveled with my wife in September. We are both in our late 20s. I've never posted a review on TripAdvisor, but thought this place was worthy of one. Booking through the Secrets website was a breeze. We got a great price for an ocean view preferred club room. The non-stop flight they offer with Frontier was perfect (leaves early and returns late). It's a chartered plane and our plane had leather seats and TVs in every headrest with free, live DirecTV! The transfers both to and from the resort were included in our package and were nonstop/direct transfers with a couple other people also staying at Secrets Maroma.
Check in was smooth at the preferred club lounge (only for people who booked preferred club rooms). Room was ready upon check-in (even though we got there early). We staying in building 25 on the 4th floor. Our concierge gave us a tour of the room (there's a concierge for each building who is available during the day to help with anything you need). We had a beautiful view of the ocean and pool! Great bed, roomy bathroom, large balcony. 2 minute walk to the beach from our room.
Restaurants: We are very picky eaters/foodies. We found the restaurants to be excellent overall. The Italian and French were the best. We only had one meal the entire time that was subpar. Both breakfast and lunch buffets were extensive and everything had great flavor/seasoning. The poolside buffet was delicious...freshly grilled burgers/chicken, chips/guac, etc. Considering this is an all-inclusive resort, the food is definitely better than expected.
Beach: The best beach we've been to in the area, without a doubt. Wide beaches, no rocks, just perfect! Comfortable beach chairs. It does get crowded after about 10:30am, but before that you should be able to find a chair without a problem. They have private cabanas you can rent for day which we didn't do, but heard they were worth it.
Activities: They give you a schedule the night before with the following day's activities. They had beach and pool volleyball everyday. There's a covered bar by the pool with a ping pong table, pool table, jenga, chess, etc. It was nice to go there during the brief rain showers.
Negatives: Evening shows were just average (probably better for families than for an adults only)...but we didn't go for the shows anyway. Our water only got warm (not hot) and they couldn't resolve that problem.
We were worried about the mosquitos after reading all the reviews. We took all the precautions as recommended by everyone else. We skipped the turndown maid service (since they leave the door open), brought bug spray (3 different kinds), and didn't eat outside in the evening. I got one bite and so did my wife. I didn't notice any unusually large amount of mosquitos to be honest. Some other guests had more bites. I would say if you take the precautions we did, then you should be fine.
Overall, this was one of the best resorts we've stayed at. The best all-inclusive food, excellent beach, and a great room. I would definitely go back and would considering doing the preferred club again for the wifi and free calls to U.S. landlines. Seriously, don't hesitate to book this place. We are very particular and hard to please and were more than satisfied!
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen