We arrived at Secrets on August 29. I emailed the concierge in advance to see if we could upgrade to a swim out and they responded saying that one was available the day after but when we got there we could not see the room and only the honeymoon was available for upgrade which was 200 USD per night versus 100 per night. We loved our room so it was not a big deal. We had to go to meet Ivan to get our coupons but he did not offer to make any reservations for the cabana rental, restaurants, etc. We had a personal concierge Antonio but we were not contacted until a day or two after we arrived. The only thing that would have been nice to know is what day the restaurants were closed so we could plan our week. It is imperative that if you want a cabana rental or would like to go to the Hibachi restaurant make your reservations in advance. Also the spa, which I did ahead of time . You can make a reservation for the restaurant in advance of arriving also.
We had some ants on the balcony but it was no big deal and expected. The room was very spacious, the service is excellent and the food was excellent. We really felt like the 40 dollars was worth it for the cabana rental due to the personalized butler staff that will bring you food and drinks all day 9-5. This is the number 2 beach in the world and we really are enjoying it!
Feel free to contact me with any questions. We stayed in building 16 on preferred side
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen