We just finished our annual May trip to Secrets Maroma Beach, this being our fifth year in a row, and loved every moment. I am finding out that each year is getting harder and harder to wait for May to roll around! If that isn’t a statement to the superior experience you can expect a Secrets Maroma Beach, I don’t know what is! SMB remains our home away from home and the staff our familia.
As I mentioned, arriving at SMB is a moment I look forward to all year long. Checking in at the Preferred Club, we were greeted by Sophie. As always, she had us checked in and on our way to our Preferred Swim-out room in no time. If you have yet to experience a Swim-out Room, I strongly suggest booking one the next time you are there. The swim-out pool is usually quite but on occasion you can meet some great people (Rebecca and Keith!) in them.
The restaurants and bars were excellent as always. The resort was booked at about 90% capacity but never felt like it. Since we eat dinner a bit early, we never had a wait. As for our favorites this time, we really enjoyed El Patio and the Barefoot Grill. Regardless of where we dined, the waiters and cook staff made our dining experiences special. Freddy, a waiter we have come to know over the years even came in on his day off to say hello. This is yet one more example of the customer service you can expect with SMB.
There were some new faces on the Pool and Beach concierge staff this year and all were outstanding. As always, Secrets has hired the best. These guys will make sure you are taken care of, guaranteed. This was our first time experiencing the Presidential Beach Beds and I have to say, they were rather addicting. They are the double-decker type which allows you to sunbath up top or relax in the shade down below. You definitely need to check them out! The beach bed concierge staff was outstanding, as were the waiters and bartenders at the Tortuga Beach Bar which is conveniently located nearby!
Each trip we’ve enjoyed the luxurious Spa at SMB. The Spa staff is great and the massage therapists are excellent! You can easily lose track of time in hydro-therapy area. My wife enjoyed the Spa so much this year she ended up going 4 times for various treatments!
Maroma Beach lived up to its reputation once again, soft white sand and the most beautiful water. You can walk north and south for a few miles, such a beautiful stretch of beach and very romantic. The weather was great, with only a short rain one afternoon. What better excuse to hang out at the Preferred Lounge with Andres!
Hopefully this review helps those out who are looking for an exceptional resort with a stellar staff.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen