We were there for a week arriving on May 26th. It is by far the most woderful trip we have made. Service was just excellent, food was great in all of the restaurants, did not have to wait too long for our food and great quality, all à la carte without reservation restaurants at night. We had gone to Leblanc-Cancun and this matches the quality of the Leblanc.
We politely declined meeting for the timsharing meeting and they politely accepted our refusal.
The beach is by far one of the top beaches in the world, perfect sand, clean and even with the rain we had over the week they kept serving full drinks and even food on the beach.
Non of the staff is expecting any tips, which I gave only when they went over the top for us. We had a beach front room, which was great and our concierge even upgraded us, without us asking, to the honeymoon suite for the last day.
Don't mind the comments about the flood and mud in some swim up pool. I was there for the big tropical storm, had a few discussion with the staff and the last time they has seen such a big storm was once last year, and the previous time in 2005. So yes, there was water over each area where there is grass ( like 1 feet) and on the road to get out to the main road, but this is exceptionnal and should not effect your decision to stay. Even on the main road in between Playa Del Carmen and Cancun, there was flood.
Rooms: Great, clean, mini bar included even room service, quiet, well just perfect!
Would definitely go back again and would recommend Secrets to anyone.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen