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“I stayed at Secrets Maroma Beach on a sales convention with 30 other people in our group” 5 of 5 bubbles
Review of Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
Ranked #2 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersSilver level
Eastbourne, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“I stayed at Secrets Maroma Beach on a sales convention with 30 other people in our group”
5 of 5 bubbles Reviewed May 12, 2013

On arrival at the hotel all hotel staff accommodated all our requirements. The hotel was beautiful clean & spacious, the food and restaurants first class, pool & services around the pool were very good. I would recommend this hotel and will definitely be returning to this hotel in the future.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gail I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11,215 reviews from our community

Traveler rating
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    1,528
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3,325)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Oakland, New Jersey
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

This was the best getaway I've ever had. Beautiful resort, attentive staff, great food, spotless and luxurious room, fun pool area, pristine beach. Truly set the bar...Secrets Maroma is always my first recommendation!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Loria1070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed May 11, 2013

Great beach, great drinks, bad food. Period. Great service from Humberto, Daniel, and Cecilia at swing bar and private cabanas, worth every penny. Air conditioning went out two of five nights , such a mixed emotion trip, beautiful beach, but with food and air problems will not return. Go here if you want to be in a vacation factory.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Youllknowimright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelCordova, Manager at Secrets Maroma Beach Riviera Cancun, responded to this review, May 23, 2013
Dear guest,

Thank you very much for having chose SMB.

We appreciate the mention of our staff: Humberto, Daniel and Cecilia at the beach.
Unfortunately we could not meet your expectations this time but, we hope you can give us another chance in the future to serve you again.

We think that everything can improve, and we are always looking for this improvement.

Warm regards,


Rafael Cordova
Resident Manager
info.semrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

To start, I went with a group of 6 people (all couples) all 25-28. We were all looking for some serious relaxation and I can confidently say that all of us got it. Upon arrival we decided to upgrade to the honeymoon suite-swim out, which was in building 17 (ocean front). I cannot imagine going back and not getting the same room. It was in the perfect location and the room was immaculate. We could literally swim across our pool and walk onto the beach. This room was in the preferred club which was fine, but we never really used it. We had a personal concierge named Sandra who was amazing. If we ever needed anything she was more than ready to help. I made sure to reserve a beach bed for our entire trip and it was totally worth it. We spent almost every afternoon in it and our friends did as well.
The food at the resort was very good. We tried all of the restaurants and all 6 of us enjoyed all of our meals. The atmosphere at SMB is more relaxing and less party like. During our trip it seemed like we were the youngest people there.
Surprisingly 6/6 people had an amazing time and want to go back already.
I travel quite extensively for work and play and can say without a doubt that this place is awesome.

Room Tip: Building 17! Beach front!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alecia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

The review is well over due as we visited the Secrets Maroma back in September last year.
Like the overall majority of reviews of this hotel, go and visit you won't be disappointed. Perfectly balanced amount of guests, you could always get good spot at the pools or beach. I really wish I was there now. Awesome staff and lush food. Plenty of activities too if you fancy. The best holiday me and my partner has ever had!!

Room Tip: Don't bother with the swim out room. Save ya money! As most are very shaded and over looked. We...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LeeFitz75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quincy, Illinois
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 9, 2013 via mobile

My wife and I spent 6 days here for our 10th anniversary and it was amazing. Every day we were there we were in awe of the service and beauty of this place. From the amazing room, to the landscaping, to the friendly staff, to the delicious food, to the pristine most gorgeous beach I have ever seen, this place was paradise. From the moment we arrived we felt the love from the staff as they all say "welcome home" as you pass them. Our concierge (Jean DeChamps) went the extra mile every day and really spoiled us. Our favorite bartender (Andres) in the preferred club was always good for a laugh and was first rate. The live music at the restaurants and in random areas was awesome. The pool was great, the beds scattered all over the resort by the pools and beach offered the most amazing "napping" experience ever with the ocean breeze. Anywhere I travel from now on will most likely feel second rate. My wife said I ruined our expectations for life because this place set the bar so high. Thank you for the most amazing anniversary ever Secrets!

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Hinkdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

We came from our wedding at Moon Palace to Secrets Maroma so we could get away from all the craziness and young and our family and just relax as husband and wife. We loved Secrets Maroma. We were in the preferred club so we had a private check in and was able to go to the preferred lounge for some snack, drinks, internet, checkers, etc anytime we wish. We were in building 24 on the 4th floor and the room was gorgeous. A lot of detail and a large space. I loved the 4 post bed. The view was great, overlooking the grounds and the ocean. The first night we ate at the italian restaurant and it was our favorite. we are from ny so we usually do not like the italian food when we visit these restaurants, but this one was outstanding! We also liked the seafood, mexican and the japanese restaurant. We heard the steakhouse and french were not so great so we avoided them. There were only 2 pools so getting a chair was hard to find but there was usually something open. The beach is beautiful, so much nicer than in Moon Palace in Cancun. We did the timeshare tour and received a free romantic dinner on the beach. This meal was surprisingly very good (Despite the sand getting everywhere). we had surf and turf and lobster, yummy. We tried to extend our trip to another day but they wanted $800 for 1 night becuase they were booked up. That was insane. Or they said we could have the honeymoon suite for $1200. they are out of their minds! the size of the resort was relatively small but we didn't want to do too much walking anyway to get somewhere. Our concierge, Jean, was available if we needed anything, which we really only asked once to have champage and rose petals placed in the room. We also received a honeymoon breakfast in bed and honeymoon banner for our door. I would definitely return to secrets, the place is spotless and the food is good and the service is outstanding!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank starlyte03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Maroma Beach Riviera Cancun

Property: Secrets Maroma Beach Riviera Cancun
Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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