We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect!! We loved it!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Secrets Maroma Beach Riviera Cancun
Ranked #2 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Perfect!! We loved it!”
Reviewed April 30, 2013

We stayed 9 days in this resort at the end of February and would highly recommend it. In summary, what we liked most of this resort was its outstanding beach, the food and the service which was AMAZING all along our stay. We are a Spanish couple living in London so this winter break was perfect! Since there are so many resorts on offer in the Riviera Maya, let me share with you my opinion on the different things that I consider important while choosing a resort and how good was this resort in each one of them:

1. Beach: probably the best part of the resort is its fantastic beach, rated one of the best in the Mayan Riviera and possibly the world. We’ve been to quite a few very nice beaches in several parts of the world and this one certainly ranks on or close to the top. The sand is white and does not actually burn your feet during the day. The water has a beautiful turquoise colour and its temperature is just perfect: cool enough to refresh you and warm enough for you to enjoy going swimming. It is safe to go for long walks either way of the resort as the beach goes on for miles and miles. We don't understand other comments about the service at the beach, there are waiters that bring you drinks whenever you want to, most of the time you don't need to call them, they come to ask you if you want something to drink. At lunchtime, one chef comes to the beach and serves barbeque style food. Water sports such as Windsurfing, kayak, sailing are available free of charge and there is a beach volleyball court where 1 morning and 1 afternoon matches are played between guests and entertainment staff. Beach towels are provided. The beach was probably the main reason for choosing this resort and we were not disappointed.

2. Pool area: there are two big pools, one of them heated. The hotel provides towels and there are plenty of beds to lie in. It gets full, so better to go just after breakfast to secure a bed, which is what we did. It is not possible to book a bed before going to breakfast and it was nice to see that this policy was enforced every day. Anyway, if you wake up reasonably early (which we did), you shouldn’t have any problems finding a bed. There is a pool volleyball game in the afternoon which is good fun and the atmosphere is very relaxed. Although we preferred the beach, the heated pool was nice. It has a bar and it is possible to drink inside the pool.

3. Food: since this is an All inclusive a la carte menu, you are able to choose what you want to have for lunch and dinner every day. Food is important for us during the holidays, and SMB exceed our expectations. We tried all the restaurants and the food was top notch in all of them + the decors of each restaurant were very nice. Furthermore, we were lucky enough to meet one night both sous- chef, Jesus Rendon and Carlos. Jesus treated us fabulous, he elaborated a set menu for us a couple of days and it was out of this world. He prepared fantastic dishes, nouvelle cuisine style, that tasted incredibly well and had only high quality ingredients. His talent is amazing and he was happy to accommodate his special menu to your tastes. We enjoy our stay even more thanks to him. For breakfast, there is a massive buffet menu with everything you can imagine. The highlight was the natural fruit juices and smoothies, the vast array of tropical fruits on offer, the crepes/pancakes and the omelette station. For lunch you could choose between the lunch buffet where you have a bit of everything and the pool restaurant which serves Mexican food (Tacos, burritos, fajitas…) and some fish/meat plates. Armando was our waiter more than once and I have to say that he is really efficient and nice. The guacamole you get as a starter is probably the best one I have had in my life. It is also possible to have lunch in your beach/pool bed if you don’t feel like going to the restaurant. For dinner, you have the choice of 6 restaurants (French, Italian, Mexican, steak, seafood, Japanese/teriyaki/sushi or buffet). All the options are delicious and the quality of the ingredients is top notch. Our preferred one was the French restaurant while the Oceana (seafood) was a close second. We don't agree with some reviews that critics the size of the meals. It is true that they aren't huge but you don't need it as you can ask for more if you want. That allows you to try different dishes. The only disappointing thing was the wine. From our point of view, the best white was the Mexican one and the best red the Chilean merlot. The bottles on offer (you have to pay for them) are extremely expensive, so we decided not to order any during our stay. It is a shame because we would have liked to enjoy a nice wine if it was priced more affordably (all the bottles were >50$, which is a lot, especially as the available wine is at no extra cost). It is possible to have cocktails or beer during lunch/dinner.

4. Room service was efficient and well executed. You have a menu with basic food such as burgers, burritos and some more elaborate plates. It is possible to have breakfast in the room and you can select whatever you can find in the buffet. We did it once and enjoyed it a lot in our terrace.

5. Drinks: premium brands on most drinks and nice cocktails, although only the banana based cocktails were done using natural fruit (all the other cocktails were done using liquors). If you like whisky, they have Johnnie Walker black label, which is what I usually had, alongside beers/cocktails during the day

6. Entertainment: The entertainment staff organises a lot of activities during the day from, mostly sports based, like beach/pool volleyball, kayak, yoga, aquaerobics…, that are good fun. The entertainment staff is really nice and fun. Manny, Alberto, Alfredo and Diana deserve special recognition for all their efforts. We are Spanish, so language was not an issue for us, but all of them spoke fluent English. At night, there is entertainment not to be missed, from Cirque du Soleil style acrobatics, to pop idol show or rock concerts. We thought it would be cheesy and usually never go to this type of entertainment, but on this occasion, it was well worth attending the events.

7. Resort: Our room was spotless, spacious, with nice double bed and Jacuzzi. The bed is very comfortable and is king size. Not the newest décor, but does the trick. The mini bar was replenished every day. There is one Nespresso machine in the room, which is great as it allows you to have a nice cup of coffee in the morning when you wake up and/or in the afternoon. The resort is big (>400 rooms) but spacious enough that it never feels overcrowded. It has a beautiful reception with a big bar where you can have a drink before/after dinner and relax during the rest of the day. There is a lot of garden space, a mini golf (good fun), 2 ping pong tables, board games, hammocks and plenty of tables/chairs to have a drink.

8. Service: All the employees are extremely friendly and go far out of their way to help you. Our concierge was very helpful whenever we needed something. Every single person we saw (from gardener to waiter and reception staff) smiled and greeted us every time.

9. Scuba Diving: I booked a trip to dive in the Cenotes (caverns with fresh water and impressive rock formations). The day trip was well organised and at a competitive price (actually cheaper than the price offered by nearby diving shops). There is the option to also go scuba diving to the reef that is 10 mins away by boat from the hotel, but I didn’t do it. If you are into diving, I would highly recommend going to Cenotes. Definitely one of the most amazing dives I’ve done in my life.

10. Spa: Have a lot of offers. My wife tried a couple of treatments and said they were good, specially the one to treat your skin for the sunburn.

11. Car Hire: the hotel has an AVIS representative one day we rented a car to go to Chitchen Itza. It was more difficult than it should have been to book a car as the representative was never around and it would be impossible to get hold of him over the phone. Once this was sorted, the car was waiting for us at the agreed time and we just left it at the front door when we returned from our trip. Chitchen Itza is an impressive work of art and definitely worth visiting while in Riviera Maya, although it takes 2.5h each way to get there so plan a full day trip. For a couple it is cheaper to rent a car than to book a bus excursion and it gives you freedom to stop on the way whenever you want. The road is safe and it is easy to drive in Mexico. The freeway is expensive (20 USD), but saves a good 30 minutes/trip.

12. Location: It takes 45 minutes to get to the resort from the airport. The hotel is not close to any small town, so you need to go by taxi to Playa del Carmen (nearest town, 15 km away) if you want to do some shopping or see some civilization. The hotel provides high quality night entertainment every night and we didn’t really miss going to town to have a drink. Plus the hotel has a nightclub if you feel like dancing, which we did some of the nights

13. Guests: mostly Americans and Canadian couples although there were a few groups of friends. It was rare to see Europeans or Mexicans. Age: 30-50. No child are allowed

All in all, we loved it and hope to come back. Our special thanks to Jesus Rendon, Manny, Alberto, Alfredo and Diana again.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank maudes21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

11,852 reviews from our community

Traveler rating
    9,588
    1,606
    450
    143
    65
See reviews for
599
9,373
89
337
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3,523)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Clarksboro, New Jersey
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 30, 2013

My husband and I stayed at the Secrets Maroma for 7 nts it was perfect! The resort is amazing! The beach is beautiful and clean plenty of lounges with cushions and the drink service was great...didn't use the pools. Rooms are clean,beds are very comfortable not hard like ones at other hotels we've been to in Mexico....had a few issues with shower but they were right there to right it...room service is fast..they tell you 15-20 mins but was there sooner. Food was outstanding!! and the servers were alot of fun and loved to joke around...can't say enough about the resort but will be back for sure next year

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chicsim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limerick, Ireland
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 29, 2013

Myself and my wife stayed here for 10 nights on our honeymoon, we thoroughly enjoyed it. The staff, the food, the service and the cleanliness of the hotel was exceptional. The staff at the hotel made sure we were looked after, whether by making sure our room was clean and fully stocked with beverages to putting on various entertainment during the day (pool volleyball, beach volleyball, aqua aerobics, baseball batting practice, tennis lessons, etc., etc.) and nightly entertainment including live rock shows and game shows, the theme varied every night. I've stayed in many hotels around the World and this was the best experience I've ever had. If I had to mention a fault, and this is nit-picking, the location was not brilliant. The hotel itself was about 1.5km from the main road and when out on the main road there was nothing around only other similar resorts for 5-6km. Other than that, we had a wonderful time

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DgracerM538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 29, 2013

My boyfriend and I stayed at Maroma Beach in January of 2013. We chose Perferred Club as we have enjoyed the perks at other resorts in the past. Save your money, it isn't worth it at Maroma Beach. The resort is nice, beach lovely and service by the pool was great. Food overall, average and regardless of what place you decide to eat at it all pretty much tastes the same. It was a nice change not to have to wake up early to try and find lounge chairs. Maroma staff do a great job of watching and removing peoples towels, bags etc....that are left to reserve chairs. We were not looking for an all night party or club but another option for after dinner drinks would have been nice. The only area available was the lobby bar which is very quiet and doesn't have much going on. We also enjoyed the music selections by the pool, not too loud and it changes throughout the day and covers jazz, new world, pop, etc......

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank lemon38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierrefonds
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 29, 2013

We have just returned from a 3 weeks trip to Mayan Riviera. During our first week, we stayed at the Secrets Maroma resort. This is a very nice hotel. Good food, good services. We were located in the Preferred club so our room was situated in the best part of the resort with a nice view on the pool and the ocean. The beach is beautiful. This is a perfect hotel for small groups, young couples who like to be entertained. Losts of games. Very loud crowds. Being an elderly couple, we found the place a little bit too lively. We do not look for a place with wet bars, volley ball, and all other kinds of activities during all day long. See my review on the Royal Hideaway resort.

Room Tip: Preferred club section.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christiane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 6 Contributor
140 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed April 28, 2013

HI
We are just back from a 4 day 4 night stay at Secrets Marmoa Beach. We did all the research, read all the reviews and were looking for a high end all inclusive. This was NOT IT. Perhaps, to give Secrets credit, it was because it was our first all inclusive...but my husband and I are super well traveled and have stayed in all the hot spots around the world. I can just sum things up in a few bullets
some positives
-Nice rooms
-Clean
-Great beach for Mexico
-OK service
Negatives
-Weird location-35 min from Airport 35 from Playa del Carmen
-Drinks were so so watered down-not even doubles could get us buzzed :>) drink the beer
-Food-portions sizes were so small-Patrons were ordering double entrees
-Chairs on beach and by pool were all taken by 10am get up early to save your seat
-Service for kayaks, jet skis, sail boats-Terrible!!! Cesar the rental dude was just plan RUDE unless you walked up with a $50 in hand to tip him
To be rated #1 or #2 for this area of Mexico?!!?? I wouldn't go back-Not worth the expense

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank fraink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 28, 2013

My partner and I stayed at this resort for 7 nights in late March/early April 2013. The service was excellent and all staff went out of their way to provide a superior experience. Here are some of the little "extras" that made it special:

- cool scented towels offered upon entering every restaurant
- a variety of freshly-baked breads offered at dinner each evening
- the evening entertainment, in particular the fire show, Beatles show and "Love" show (acrobatics)
- our concierge who went in to Playa del Carmen and got us an iPhone charger when we realized we forgot ours at home
- the Palafitos (cabanas) available for rent at $40 USD per day (they can be booked up to 7 days before you arrive; email the concierge and they will provide you with details)
- the responsiveness of the concierge via email in the weeks leading up to our arrival
- plenty of loungers available by the pools
- every night a newsletter was dropped at our room providing details of the next day's entertainment and activities
- availability of wi-fi throughout the resort
- communication between staff using wireless headphones made for an excellent experience when it came to things like bags being transported to our room etc.

There is very little not to like at this resort. That said, we prefer larger resorts (Secrets Maroma is about 400 rooms). So... those who enjoy a resort large enough to "explore" and with a variety of activities, pools, etc., to choose from might want to look elsewhere. Those who like smaller resorts will love SMB.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank LisaJM477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa Maroma
1.4 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,834 reviews
2.6 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,786 reviews
4.1 mi away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#40 of 209 in Playa del Carmen
9,417 reviews
Show Prices
Show Prices
Show Prices
13.0 mi away
Secrets Silversands Riviera Cancun
11.8 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#33 of 209 in Playa del Carmen
4,144 reviews
5.6 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 209 in Playa del Carmen
3,138 reviews
Show Prices
Show Prices
Show Prices

Been to Secrets Maroma Beach Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Secrets Maroma Beach Riviera Cancun

Property: Secrets Maroma Beach Riviera Cancun
Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, BookIt.com, Booking.com, Orbitz, Travelocity, Cheap Tickets, Cancelon, Hotwire, TripOnline SA, getaroom.com and HotelQuickly so you can book your Secrets Maroma Beach Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing