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Secrets Maroma Beach Riviera Cancun
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10,736
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7,655 - 7,660 of 13,201 reviews
Reviewed February 14, 2013

we stayed in this amazing hotel end Nov 2012- 13 Dec 2012. Absolutely out of this world!! had a fantastic time, the beach is amazing, staff super friendly, the food great, specially in the hotel restaurants, and breakfast! they offer a great bar and beach facilities, there is always room and beds free, drinks are delivered straight to your sunbed with a smile and amazing kindness :) i have never experienced before, really nice and not over the top, they just do it in the most friendly, natural fashion.
the hotel offers it all: from well organised entertainment schedule, wtih amazing staff members, who always make you feel welcome and are never short of a joke :) to organised city trips, Elvis nights, movie nights, and freshly cooked meals with chef;s skills on the hot plates in the japaneese restaurant in the lobby.
Wwe felt we could always choose our activities, and if in need of nice, romantic quiet time, this hotel offers amazing beach rocking beds, that give you enough privacy and quiet time that is a bless!
we honestly felt welcomed, and spoiled on each corner and are wowed by how well this hotel is run!! for people who know the hotel industry- they have about 400 rooms and over 300 staff members to look after you, so you never need to look for help far- and they do it with elegance and smile:)

i highly reccoment to anyone i know and all you guys out there!! i was very scared to do all inclusive, as european experience is of really poor quality on all, including food, room acomodation, and hotel offers, but this hotel exceeds the expecations by far!!

we chose it guided by other people's reviews and i have absolutely no regrets, our stay was superb!!! the beach is amazing, they clean it twice a day, water crystal clear and you can have wonderful romantic walks alongside the beach for miles- the east side of the hotel towards playa del Carmen is absolutely free of any hotels for miles- really great!
we highly reccomend this hotel and will be back :)

Room Tip: they all seem great! in rooms jacusi's are great, but quite noisy. we did not appreciate the bathroom open space to the main room- but this is honestly the ONLY small issue we found for this hotel, apart from the rocky ride from the main road- the hotel leading path needs some TLC...
  • Stayed: November 2012, traveled as a couple
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3  Thank Wisienka793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

We returned from a seven night stay at Secrets Maroma on Jan 30. Having stayed at several all inclusives, Secrets Maroma is by far the best! We were there to celebrate our 39th wedding anniversary and to relax. After a warm welcome during check in, with a cool drink and a refreshing wet towel, we were escorted to our room...and were surprised with a " Happy Anniversary" banner across our door. Later that evening, after returning from dinner, we were again surprised with a bottle of champagne cooling on ice with two flutes!
We were in building 22, which is next to the main building. We booked a partial ocean view, and upon check in, we were told that those were overbooked, and that they were upgrading us to a swim out suite. The room was beautiful, and we really enjoyed the swim out option. Building 22 was a great location, close to the restaurants and lobby, and it was pretty quiet. We did hear partiers come in late a couple of nights, but nothing major. The only problem we had with the room, was the water temperature in the shower and tub. After enduring cool showers for the first two nights, we told our concierge Liliana about this, and she had it adjusted immediately. The water really never did got as hot as we are used to at home, but we were able to shower comfortably after this. Liliana does a great job!
We ate in all of the restaurants except Himitsu, and loved them all. The Italian was our favorite, and we ate there twice. Loved the fact that you don't need reservations for the restaurants! We were at the restaurants before 6:30, and were seated immediately. Much better than standing in line at 8:00 in the morning trying to get a reservation....after all....this is vacation! Those that arrived later were given pagers, and were able to enjoy a drink before dinner. We also tried room service for dinner one evening, and it arrived in about 35 minutes, and was perfect.
The beach is our main focus during vacation, and we spent every day there! The beach is absolutely beautiful with powdery fine sand. Don't worry about bringing your aqua socks....you don't need them. We did have rain off and on for the first three days of our stay, and the water was a little rough at times, but nothing that kept us out of the water! I did learn not to wear prescription sunglasses into the water....unfortunately, the hard way! We had originally booked at Secrets Capri, but after reading the bad reviews about the beach there, I am so happy that we switched to Maroma, as the beach is the main draw for us! There were always plenty of chairs available, even at 11:00. We walked the beaches every morning, and were able to walk as far as our legs would take us! One morning, we were out for two hours! There was always an employee on duty at the beach keeping an eye on things. They would help you find a chair, or move a chair into a different spot. The bar service at the beach is great...the waiters and waitresses were always checking on you to see if you needed anything.
The entertainment staff does a great job and they offer lots of options, but after spending the day in the water, we were usually ready to end our day after dinner. We did enjoy a concert on the beach with star gazing through a telescope, and there were two evenings where movies were shown. Lots of options here!
The best thing this resort offers is their service! All of these folks go above and beyond to make sure that your vacation is everything you dreamed it would be. Every request was answered with " It is my pleasure!" We did tip for such great service, as these folks work so hard to make sure that you are happy! Never did any of these folks expect a tip, but were so grateful that we appreciated their hard work....take care of these people, because they take great care of you! Hope to get back to Maroma soon!

Room Tip: Ground floor rooms in building 22 are quiet and convenient!
  • Stayed: January 2013, traveled as a couple
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8  Thank NebraskaGrandma7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

My wife and I just got back from our honeymoon and loved every minute of our stay. The resort was immaculate and the staff was courteous and attentive. The beach was probably the best I've ever been too and the pool was great as well. We had a swim out room and I would definitely recommend it. It was great coming back to it after several excursions off the resort.

One complaint was the resort was overly formal at night. This may be OK for some but we're used to a more laid back atmosphere.

The food was pretty good by all inclusive resort standards, though portions at the restaurants were very small even by European standards. My dinner at the Italian restaurant consisted of a 4oz filet a single asparagus stalk and a serving of au gratin potatoes the size of an ice cube.

The entertainment staff was outstanding including "Mexican Chocolate" and the "Ferminator". The nightly shows were serious productions and gave us little reason to leave the resort for Cancun's nightlife.

  • Stayed: February 2013
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3  Thank NJMike85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

If you are in doubt in any way about SMB, just relax. And if, as we did, you wish to steal away to a sunny spot where you can just unwind and do nothing, this is the place. It is comparable to all other high-end properties in which we've stayed (here and elsewhere) in luxury, comfort, and service.

Check in: At the very first desk, we discussed reservations, bed requests, etc. as we did not want to visit long at the next desk (the VIP desk) where they also might discuss timeshares. Sure enough, right after check-in, we were ushered to the VIP desk in order to claim our discount coupons and talk about activities. They were gracious when we explained that we were tired, wanted to get settled and were not interested in a timeshare. With that, they left us alone.

Rooms/Grounds: superb, clean, well-tended. Wild pets such as coatimundi & iguana abound and are fun to watch. Swim-up rooms are pretty but don't appear appealing enough to pay up for, with so many pools otherwise (and not private enough for us). But the higher-floor rooms with more view of the jungle/ocean might be worth it. Comfort: excellent. Beds, oh-so-comfy. Pillows: to die for! And I'm a bit picky about pillows. Staff: couldn't be more attentive. We walked all the way North on the beach a few times to check out the other properties and compare. In style and quantity, SMB's beach furnishings were superior. Same around pool areas. We've never seen so many places to relax. Comfy, covered beds, all with drink/food service were everywhere. And tended very well between users. (Mind you, this comparison includes Maroma Spa just North of us which Travel Channel boasted as the best property in the Mayan Yucatan.) Some have mentioned a musty smell. Yes. That's the tropics. Our bag of souvenir sand had it. It comes with the territory. But we did not smell it in the rooms. Of course, we used a fellow TA tip (thank you) to override the AC system settings and kept it a cool, dry retreat the whole time. Wifi in rooms was nice, and room service superb. After you call, just leave a tip in the "secret box" cabinet near the front door and they'll leave your meal. The "American Breakfast" was very good. Wines: we didn't experience anyone up-selling wines, as some had. Beach drink service was very good and the margaritas were yummy. After 11:30 am, you could ask for chips and salsa with guacamole. Careful-it's good size. -Might end up being your lunch! One of the main pools was heated as well as any we've seen in any country on any resort we've been to. Nice, especially since we had our cool, rainy spells and it was fun early one morning after an ad hoc photo session. We had it all to ourselves! Also, two hot tubs, very nice. Concrete finish a bit rough, but just be careful and it's fine.

Shopping: we're not shoppers. But if one wanted to stay right on property and pick up a few souvenirs, the selection seemed nice, both in the lobby areas and in kiosks set up daily in the pool areas and room walkways.

Guests: while there, we noticed a mostly 40-50 yr old crowd with a good mixture of other ages.

Climate: in our four-trip experiences traveling to this area we've learned that in the first 3 months of the year not to be surprised with a bit of rain now and then (even days of it) and wind with wavy waters. You should get some sun even on a short trip (four days) such as ours. If a tan is a priority, better to do it NOW. You don't know what may happen later. Glad I did it the first two days as the last two had little sun and some rain. For which, they plan nicely. Umbrella containers are available in the main lobby area and in your room closet. If it looks like rain, take one with you.

Food/Fun: as mentioned, All-inclusive, but better. Fresh and innovative. And we rate Bordeaux a five of five. Service: top notch everywhere. Entertainment: very good. Notables: we enjoyed a two-piece (guitarist and female vocalist) evening Pop-rock show on the beach with a small campfire and a telescope for the curious alongside. The moon was nearly full (we book all our getaways with the moon if we can) and provided much romantic light for walks. The after-dinner singer in the foyer was excellent as was her keyboard accompanist. And the harpist at breakfast one morning had me spellbound with his skills. We didn't get to the theater shows. The disco was nice, but started a bit late for us most nights. Activities appeared fun, though we only watched. Beach and pool volleyball, exercise, etc. We were surprised by an elegant little coffee shop near the lobby which made a delicious latte which we enjoyed after breakfast each day. The business center (free for guest use) had 4 cpu's. Tip: As log-in for any machine usually includes the "@" symbol in your email address and Mexican computers don't all use the same keys for it, ask at the front desk for assistance & save some time.

Beach: The beach was almost as nice as others we've seen (Paraiso South of Tulum & Punta Sur on Coz to name two) but I cannot say nicer. But our weather was not as nice enough here to make a true apples to apples comparison.

Overall: very clean, location fairly close to airport, overall value is excellent! We would certainly recommend Secrets Maroma Beach to our friends. They do an excellent job!

There's that. Now, the following remarks have little or nothing to do with SMB, and are set apart for that reason. Positive or negative, they should not - and do not - affect our rating of the resort,

Booking: We booked through Travelocity, who partners with Olympus tours. We paid about $40 pp for our ride from the airport, and stopped in 2 places before "getting home." A private taxi might be more your taste and may be comparable in cost. But if you do use Olympus, they're always friendly and though they will want a followup visit to sell you activities, they do not sell timeshares. They are gracious upon decline. First timers to the airport: if you already have transportation set up (Olympus or otherwise), run, don't walk through the Cancun airport stopping NOWHERE along the way, allowing NO ONE to pull you aside and convince you that they are travel officials, etc. You don't need them. Get to the back door of the building asap and meet your ride in the back portico outside. Olympus is there, wearing orange polo shirts. Not sure why this gauntlet of activity is allowed in the airports, but as long as you are savvy, it's no big deal and you will waste no time.

Other: it is traditional that on our first full day, I sun in the morning while my dh tours the beach both ways to scope out interesting things to see & do later on. The beaches North are beautiful. But the beaches South, sadly, not so. There's a small spa and then an abandoned villa, which are nice, but then just after that, there is a literal dump. Bottles, shoes, and other trash which has floated ashore litters this lovely landscape about 18" deep. And it's been there for a while, obviously, there's so much trash. It affected him the rest of the morning, seeing such lovely beaches this way. When one sees the spoiled beauty of such a national treasure, then considers all the money that is made here, one marvels at why some of it is not used to address this issue. SMB's beaches are impeccable, and it is unlikely that it has anything to do with this. But it is part of our experience and we would want others to share it with us, so here it is.

Ok. Now. Have a wonderful time at SMB! And again, relax. They do it all for you, with a smile. Dress up, go out, raise a glass and celebrate.

  • Stayed: January 2013, traveled as a couple
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13  Thank namastequila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

This review is long overdue (honeymoon Nov. 2011), but it is absolute heaven at Maroma Beach! I just booked our second trip for April -May2013. You will not be disappointed. I spent hours upon hours of research for our honeymoon destination and even canceled our trip to Maui to come to Secrets Maroma Beach. I've been to a handful of tropical islands: Bahamas, Jamaica, Punta Cana and have a good amount of traveling under my belt, and Secrets Maroma is numero uno in my book. The beaches are pristine: soft sand, turquoise water, and clean. The room was big and had a nice balcony. Honestly, the room was the least of our worries since we were barely in it. The entertainment at night was awesome. Not too overdone or loud, it was just right. And last but not least, the FOOD. I consider myself a foodie, and this place does not disappoint. All of the fish and fresh fish tacos my husband and I had were delicious. The ceviche and guacamole were amazing. Everything was fresh. Room service at 11 p.m. for caprese salad was the best. The cappuccino at Coco cafe was terrific. It's hard to pick a favorite restaurant as they were all great. We did bring many 1, 5 and 10 dollar bills and tipped. The staff seriously deserved it. Also, the bar in the lobby has Grey Goose under the bar which was not on display when we were there, but we knew to ask for it from other reviews. It's a relaxing paradise. If you want a breathtaking beach, great food, and good service this place is for you. It's only about a 30 min. ride from Cancun airport which is another plus. If you are looking for a party resort, this is not for you. If you are looking for a fun (but long) night out, I hear Coco Bongo is a blast. I recommended this resort to a few people, and they all loved it as much as we did. I will review again when we go in a few months. I hope to be nothing short of blown away again.

  • Stayed: November 2012, traveled as a couple
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3  Thank Bianca217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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