This was our 2nd visit to the resort in 12 months, the first trip we very much enjoyed although there were complaints. There have been changes since we last visited, a very welcome change was the availability of WiFi for free throughout the resort, well done. Another change is the dress code for the Seafood and Steak restaurants, it was long pants, now it is long pants and the option of "Bermuda shorts". Unfortunately as to be expected the interpretation of what are Bermuda shorts can differ. Needless to say we noticed "swim shorts", "combat shorts" etc. which in our opinion is not appropriate for evening dinner. If it is Bermuda shorts fine, but they should enforce it.
The service is still fantastic, the staff treat every guest with utmost courtesy and friendliness. Okay some are looking for their next tip but as long as the service remains the same, no problem.
The last time we were there there was a very large business group taking up 400 rooms, this time we had a small group when we arrived which didn't affect us at all and on our last day another group taking 400 rooms arrived. Thankfully as it was our last day and it didn't make any difference, it no doubt would have done earlier in our stay. It is not the best time to visit when the resort is full, I am afraid the facility cannot cope. It was full when we arrived. We had a penthouse suite in the main building which I would recommend to anyone, the rooms are brilliant, they also have a very large balcony which has large sunbeds and a hot tub. The hot tubs however maybe be part of the problem they have when the hotel is full. For the first 3 nights we had no hot water to shower in the evening, we complained to no avail. We knew the problem was that there just isn't enough hot water when the hotel is full, they wouldn't admit this even though we referred it to our concierge every single night. They even sent a maintenance man to check our room, they knew the problem would be solved when they became less busy. Sure enough after 3 days and less guests, no problem. This is a problem the management really have to solve.
We were disappointed with the standard of the food within all the restaurants, we cannot remember one meal where we could say it was first class. Also this years house wine is not the best, we tried all three red options, Cabernet Sauvignon, Pinot Noir and the Tempranillo and none of them were as acceptable as earlier in 2012. One thing we would have liked to have seen would have been a "healthy option" on the menu, when you are there for 12/14 days it would have been a welcome alternative. Another change re. the food on offer was the serving of snacks every day at lunchtime around the pool area. This was excellent, the quality and service was very good.
The vast majority of what you find at the resort is first rate, however if they want to keep their number one rating in the area I would heartily recommend they look to improve in the areas I have highlighted.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen