Sorry it's a little late as we stayed in May of this year, but have just booked to go back again early May next year, so thought I should definitely place my review! Like others, we chose this resort on the back of T/A, as we do for all our holidays and were certainly not disappointed. After a long flight from London and the chaos at Cancun airport, we were delighted to arrive at Secrets Maroma and did not find the long road/track up to the hotel a negative - it just means you're a little more secluded than some other resorts - which suits us. The check in went smoothly and yes we were then greeted by a guy trying to sell us vouchers and timeshare, but politely told him that after travelling for 16+ hours all we wanted was to get to our room - so we weren't hassled. We booked a swim out as it was a special anniversay, and were in block 14 so we got full sun from about 8am-2pm in the afternoon. We did use it everyday, as did some others in our block, but mostly it was just us and we enjoyed the privacy, you don't have views but we still enjoyed the greenery of the plants and shrubs around our area and our water was warm. The room was spacious and adequate and very clean, the semi-open bathroom didn't bother us at all, as the toilet door was opaque anyway and you had double wooden doors out into the hallway, and a curtain between the huge bathtub and the room, so can't see the negative in this, unless you're not too familiar with the person sharing the room. The bed was exceptionally comfortable and they also had, what all hotels should have, a pillow menu. We loved the idea of the Secrets box, though to be honest most times that I ordered morning tea for my husband and asked for it to be left there, they seemed to always knock the door to bring it in the room, which kind of defeats the object, but for some room service it was left in there, and it was also nice to be able to put any used crockery etc in there to be collected without being disturbed - good idea. Next time, we've going for a sea view room only to be higher for a change.
We thought the eating options were excellent and overall the quality was good, obviously it's not going to be Michelin starred food, but nevertheless it was still good for AI and enjoyed most of our meals. Our favourites were probably Bordeaux and Himitsu, but also liked El Patio, Portofino, Oceana and the SeaSide Grill. The breakfast buffet in the World Cafe had an excellent choice of food with something for everyone, and you could also eat here for a buffet lunch if you preferred, again a good selection of food. Some evenings we did have a 30 min+ wait for a table at the A La Carte's, but hey ho we were on holiday, so it was off to the Lobby bar for a nice cocktail, listen to the pianist, and wait to be buzzed for our table, not really a hardship! We never felt pressurised into buying wine and kept to the glasses of house red and rose, which we found drinkable - and we enjoy good wines! They also have a super coffee/tea shop near the main lobby upstairs, which also serves a continental style breakfast if you prefer, and all types of tea and coffee all day long, to either have there, or take away, along with a lovely assortment of snacks - which you don't really need as there's so much on offer everywhere else, but to get a good tea and coffee (hot or iced) was lovely! The food by the pool or on the beach was very good also, and a few times the chefs actually came and set up the food stations on the beach, with all the salad items on ice, and some lovely steaks and burgers - you have to admire their hardwork and professionalism in that heat as the temperatures were up in the high 80's, I don't know how they did it - well done Chefs!
Most days we used the beach as we definitely prefer going in the sea, and never had problems getting a sun bed, but then we were down there around 9:30 each day, and there was always a plentiful supply of freshly laundered towels. The beach is beautiful and they regularly clear up any seaweed that may wash up. The sand stays so cool, which is amazing in that heat, and the water was so warm and clear and completely sandy underfoot with no stones or pebbles, and occasionally some little fish would swim up - it was perfect and matched some of the beautiful beaches of Asia where we usually go. I did use the infinity pool a couple of times as that was much quieter than the main pool and had the best view looking towards the sea, it was so relaxing using a 'floatie' and laying there, and again the water was warm. We never used the main pool or the swim up bar as this seemed to be fully occupied by the 'younger' set and was quite noisy, mainly as some of the entertainment programme was based there, but on the beach it was lovely and quiet!
The grounds are very well set out and we loved all the different areas, hammocks under a pergola with a very fine spray of water cooling you off, or a game of table tennis in shallow water - different! They do think of everything and there's certainly a very good animation team on hand that get you involved if you want to, we did a couple of things, but mainly went to read and relax, We did go on a couple of trips through a company we found on T/A - excellent - that did personalised tours, so got to places before the rush of tourists. Went to Tulum which is in a very stunning location and worth a visit, swam at the Dos Ojos cenotes, then with turtles in a quiet bay and had a beautiful meal out at Half Moon bay, but apart from this we stayed based at the hotel, as what more could you really want? We were going to venture into Playa del Carmen but were told by some other couples that it's quite tacky, we were also told that there's a guy there who has some exotic animals on leads for show and photos, so as I didn't want to get upset about animal welfare thought we give it a miss!!
The evening entertainment in the hotel is very good, and at 9:30 most evenings they put on a good show in their lovely theatre- we enjoyed Rock of Ages and the cirque Zumanity shows. They also hold a cinema some afternoons there, and through a long tropical storm we watched War Horse, whilst being served drinks and popcorn - they think of everything. You can certainly do as much or as little as you wish at Secrets.
The staff at the resort are excellent and work tirelessly to accommodate your needs, we had a lovely concierge called Christophe, who was actually from Nantes, and was very helpful and lovely to talk to. At breakfast Guillermina makes a wonderful omelette and had a lovely smile and Iliana was also always so welcoming, especially when I practised my Spanish! On the beach, Gasper, Marco, Amando, Urbano and Ana all worked hard and were constantly coming and renewing your drinks. A real character was Damian who worked in the Steak House and taught me some more Spanish....'my waiter is very handsome', good one Damian!!
We really don't have any negatives apart from the rowdiness of just a few of the guests! I don't need to hear young people swearing out loud, and you just don't expect it in a five star resort! A couple of times we chose to leave the beach a bit earlier and get a bed by the shallow pool areas, and both times our peace was broken by a group of American youngsters and surprisingly it was the girls whose language was the worst! Another time we were woken at 2am by another rowdy group (wedding party) who were waiting by the lift and stairwell, and were shouting, I waited ten minutes for it to subside, it didn't, so eventually opened our door and asked them politely to be quiet as some guests were actually trying to sleep, they looked at me blankly as if they didn't understand -only one guy apologised - they then continued to be noisy!! Don't people understand that you can have a good time without the need to shout and be loud, just be a little more thoughtful, especially when walking past other guests rooms late at night? But apart from this, it was peaceful and certainly the beach is lovely and quiet.
We didn't try out the spa last holiday but will definitely next time!
We found that Secrets Maroma certainly ticked most of boxes, very clean, comfortable room and bed, staff are very attentive, good food and drink options, beautiful grounds and excellent beach, great animation team and entertainment - and that's why we are returning next year - thank you Secrets!
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen