Last week we returned from a 10 day visit, which we thoroughly enjoyed. It was our first time in Mexico, and several people we spoke to at this hotel told us we'd chosen the best hotel.
We were very impressed by the customer service - people genuinely seemed to appreciate that you'd chosen to go there for your holiday, and wanted to make sure you had a great time. Staff are attentive and friendly but not obsequious.
We stayed in Block 27 on the second floor and we thought that location was perfect - great ocean view and peaceful, yet close to everything - we'd chose that room again. This was in the Preferred Club section - worth the upgrade.
We chose an adults only hotel so that the pool areas would be quiet, and they were first thing in the morning, but by the afternoon it wasn't at all relaxing - particularly near the swim up bar! However, the infinity pool has a beuatiful setting and it is slightly quieter. You can't reserve a sun bed in the morning, which is a sensible and fair policy.
Food is good - the Japanese, Italian and French restaurants were our favourites, and I'd agree with previous comments that the other restaurants were a bit hit and miss. The lunchtime BBQ was excellent though - simple freshly grilled fish and meat with chips and salad - perfect if you get fed up with typical hotel food. The chefs also wander around with other treats, e.g. paella - all delicious.
We took three trips - all very well organised and good value for money. We booked these in reception, through the local agent, Amstar - a very professional outfit.
The only disappointment was the golf - we hadn;t appreciated we would have to pay $80 each for a buggy ($50 after 2.00pm) plus another $50 for taxis. So although we took our clubs we decided it wasn't worth the additional $180 for a round of golf. This is in the small print, but we missed it, so unless you're a keen golfer, I'd leave the clubs at home.
There is loads to do and at first I was slightly concerned that the resort might be a bit of a "holiday camp" but the entertainement staff are very respectful if you don't want to join in and if you do, you'll have a great time as they are irrespressible and hugely engaging people. The tennis courts are not wonderful, but we had a set at 5pm every night which is the best time to play. Kayaking is also a fun thing to try. The evening entertainment was better than I expected - varied and good fun.
The spa is delightful and the treatments very good. I was a bit taken aback when just before my massage the therapist whispered in my ear " can I use the special gel for knots?" I replied "go for it" and she so whilst informing me that would cost me another $20! I paid and said nothing as overall the experience was a good one, but they need to stop that practice.
As an all inclusive resort, the food, wine and service was all much better than we have experienced elsewhere. Even around the pool you were constantly asked if you wanted a drink and there was always food on hand. It might always be the finest wine or food, but value for money, you really can't really fault what this place offers and we'd go back.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen